8.2
SpotScore
Wowchat Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $5 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
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What is Wowchat?
Wowchat is an efficient online chat tool that can be easily integrated into any website, making it convenient for businesses to communicate with their customers. It offers automatic chat routing, enabling faster customer service and predefined responses to improve communication speed. With a live-chat system and chat history viewing, agents can provide real-time support for customers. They can also customize routing based on product type or case category. Additionally, Wowchat offers a proactive chat function for website visitors. Its role and permission settings allow granular access control to enhance teamwork and manage data effectively. Experience enhanced communication and build lasting relationships with Wowchat.
Pricing
Starts from $5 / User / Month
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Wowchat Software Demo
Wowchat was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Wowchat
- Team types
- Large Enterprises, Medium Business
Why teams choose Wowchat
Effortless integration into websites
Fast customer service through automatic routing
Real-time support capabilities
Is Wowchat right for you?
What buyers should know before shortlisting Wowchat
Wowchat is a straightforward online chat tool that simplifies customer communication through easy integration and automatic routing. While it offers essential features for real-time support, it may not meet the needs of businesses requiring advanced analytics.
Wowchat pros and cons
- Wowchat pros
Effortless integration into websites
Fast customer service through automatic routing
Real-time support capabilities
- Wowchat cons
Limited customization options
Basic analytics may not suffice
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See how it stacks up
Compare Wowchat side-by-side with top Live Chat Software alternatives.
What is the pricing of Wowchat?
Wowchat Pricing Plans
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Wowchat reviews and ratings
What buyers like
- Easy website integration
- Automatic chat routing
- Predefined responses
Common complaints
- Limited customization
- Basic analytics
- May lack advanced features
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What are the features of Wowchat?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Wowchat security and data handling
Key compliance certifications and security features for IT and security teams evaluating Wowchat.
Certifications
Developer & data
Alternatives to Wowchat
Wowchat Support Options
Frequently Asked Questions About Wowchat
Common questions buyers ask before choosing Wowchat.
Wowchat is a Live Chat Software. Wowchat offers Visitor Targeting, Transfers, Shortcut Messages, Knowledge Database, Co-Browsing and many more functionalities.
Buyers commonly note the following limitations of Wowchat: Limited customization options; Basic analytics may not suffice; No mobile application available.
Some top alternatives to Wowchat includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Let's Connect.
Wowchat offers Free Trial, Subscription pricing models
The starting price of Wowchat is $5/User/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].