Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.
Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for tech startups — LiveChat
- Best for consistent performance — tawk.to
- Best free option — Crisp
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 41-60 out of 66
8.4
Spot Score

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What is WebGreeter?
Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...
Read more about WebGreeterStarts from $20/User/Month
8.3
Spot Score

SignalZen
Streamlined live chat for website conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is SignalZen?
"SignalZen is the ultimate solution for live chat on your website, now with the added convenience of being directly connected to Slack. With easy installation and integration options for popular platforms like WordPress, Joomla, and Drupal, as well as Zapier, you can easily engage with your ...
Read more about SignalZenStarts from $25/Month
8.3
Spot Score
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What is Re:plain?
Enhance your online communication and support with Re:plain, the ultimate web-chat service provider. This platform integrates with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram, allowing you to capture more leads and engage with website visitors in real time. With ...
Read more about Re:plainStarts from $3.99, also offers free forever plan

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8.3
Spot Score

Talkative
Empower your customer connections with Talkative.
Best for: SMB teams · Mid-market · Enterprise
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What is Talkative?
Talkative, the ultimate solution for businesses to connect with their customers through websites and applications. By integrating features such as voice, video, chat, and co-browsing, Talkative allows seamless communication and real-time problem solving. Drive direct engagement with your ...
Read more about TalkativeTalkative offers custom pricing plan
8.3
Spot Score

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What is TruChat?
TruChat is a top-notch chatbot and live chat software, designed to enhance customer engagement. Powered by cutting-edge Natural Language Processing technology, it enables effortless creation of multichannel conversational marketing chatbots suitable for various industries. Its all-in-one ...
Read more about TruChatStarts from $30/Month, also offers free forever plan
8.2
Spot Score
Let's Connect
Connect, convert, and succeed with real-time communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Let's Connect?
Let’s Connect is the perfect solution for businesses who want to increase their customer conversions. Improve your engagement rate with real-time communication methods such as live chat, phone, and video calls. Maximize customer interest and make it easier to turn them into lifelong customers! ...
Read more about Let's ConnectStarts from $275/Month when Billed Yearly
8.2
Spot Score
typedesk
Boost customer satisfaction with typedesk's canned responses
Best for: SMB teams · Mid-market · Enterprise
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What is typedesk?
typedesk is the ultimate tool for customer engagement. Create custom canned responses for your ticketing system quickly and accurately - automatic language detection, analytics and replace tags are all included. Easily share these messages with your team to track and measure performance, making ...
Read more about typedeskStarts from $3.99/Month, also offers free forever plan
8.2
Spot Score

Chative
Efficient customer engagement for seamless communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Chative?
Chative is an innovative live chat platform that facilitates efficient customer engagement across multiple channels. With its advanced features, businesses can manage an unlimited number of conversations in one inbox and provide 24/7 automated service to customers. The platform offers a ...
Read more about ChativeStarts from $8/Month, also offers free forever plan
8.2
Spot Score

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What is Botcopy?
Botcopy is a digital platform that enhances the chatbot experience by integrating seamlessly with Dialogflow, Google's natural language processing tool. It enables businesses to deploy customized and interactive chatbots on their websites, offering real-time, human-like interactions to engage ...
Read more about Botcopy8.2
Spot Score

Wowchat
Streamline communication and build customer loyalty.
Best for: SMB teams · Mid-market · Enterprise
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What is Wowchat?
Wowchat is an efficient online chat tool that can be easily integrated into any website, making it convenient for businesses to communicate with their customers. It offers automatic chat routing, enabling faster customer service and predefined responses to improve communication speed. With a ...
Read more about WowchatStarts from $5/User/Month
8.2
Spot Score

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What is Chatlio?
Chatlio is a powerful live chat app that seamlessly integrates with Slack to enhance visitor engagement and improve customer satisfaction. This easy-to-use app is compatible with all operating systems and can be activated in just three simple steps. Simply authorize and connect it with Slack, ...
Read more about ChatlioStarts from $29/Month
8.2
Spot Score

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What is DeskMoz?
Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...
Read more about DeskMozStarts from $199/Month
8.1
Spot Score

Live800
Empower your business with instant customer engagement.
Best for: SMB teams · Mid-market · Enterprise
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What is Live800?
Live800 is a cutting-edge, enterprise-level live chat system that offers a seamless multichannel experience for businesses. By integrating ACD and big data analysis, it provides a comprehensive solution for online marketing and customer service. With over 13 years of experience in the industry, ...
Read more about Live800Starts from $239/Year, also offers free forever plan
8.0
Spot Score

BigRadar
Stay connected with BigRadar's automated conversations.
Best for: SMB teams · Mid-market · Enterprise
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What is BigRadar?
BigRadar is the perfect solution for businesses looking to boost their website conversations. With its advanced platform, both team members and customers can stay on top of all messaging activities and ensure that no message goes unanswered. Plus, with the ability to preset campaigns and ...
Read more about BigRadarStarts from $39/Month
8.0
Spot Score

Chatamo
Revolutionize customer service with intelligent and interactive bots.
Best for: SMB teams · Mid-market · Enterprise
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What is Chatamo?
Chatamo is a game-changing application that revolutionizes customer service. With its powerful natural-language AI, you can effortlessly create intelligent and interactive bots to serve your customers on various messaging platforms. Say goodbye to tedious scriptwriting as Chatamo's ...
Read more about ChatamoStarts from $37/Month
7.9
Spot Score

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What is Re:amaze?
If you want to attract and retain happy customers, the key is to communicate with them effectively. That's where Re:amaze comes in. This software is designed with small businesses in mind, bringing customer relationship management back to its roots. Re:amaze makes it easy for you to engage in ...
Read more about Re:amazeStarts from $29/User/Month
7.8
Spot Score

Channel.io
Connect with customers, drive growth, and engage effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Channel.io?
Channel.io enables businesses to foster customer-centric conversations and experiences. It's an efficient solution that helps to bridge the gap between customers, visitors, and company initiatives. With this complete package, businesses can build relationships, manage the customer journey, and ...
Read more about Channel.ioStarts from $30/Month when Billed Yearly, also offers free forever plan
7.8
Spot Score

Melu Managed Live Chat
Convert visitors into sales with secure live chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Melu Managed Live Chat?
Melu is a managed live chat software that helps convert website visitors into leads and sales in no time! Enjoy top-notch customer service with 256-bit encryption for all chat sessions, ensuring your visitors' personal data is always secure. Receive an email notification as soon as a chat ...
Read more about Melu Managed Live ChatMelu Managed Live Chat offers custom pricing plan
7.8
Spot Score

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What is ChatSupport?
Introducing ChatSupport, the ultimate solution for your business's customer communication needs. Our tagline, "Chat, Connect & Convert" captures the essence of our platform that allows real-time chat interactions, seamless connectivity and increased conversion rates. Unlike chatbots, we believe ...
Read more about ChatSupportStarts from $19/Month, also offers free forever plan
7.7
Spot Score

Tiledesk
Boost your support capacity with AI chatbots.
Best for: SMB teams · Mid-market · Enterprise
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Watch Demo
What is Tiledesk?
Chatbot Design Studio is a platform that empowers anyone to create AI-powered chatbots and AI agents using drag-and-drop technology. With this platform, you can design AI agents, train them on your specific data, and let them independently handle customer inquiries. This results in achieving ...
Read more about TiledeskRelated Blogs and Articles for Live Chat Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].







