8.5
Spot Score
Bold360 Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Bold360 offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Support
FAQ
Blogs
What is Bold360?
Bold360 is a powerful live chat and AI software that enables businesses to enhance their customer support efforts. With the help of advanced AI technology, this tool offers a humanized approach to customer engagement on websites. It also features a highly integrated chatbot that simplifies communication and reduces the workload on teams. This tool is available 24/7 and provides personalized results to customers based on their past interactions and orders. Additionally, it offers valuable insights and suggestions for improvement to support and sales teams. Expand your customer reach and improve efficiency with Bold360's AI-driven chat solution.
Pricing
Bold360 offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Platform
Web + mobile app (iOS & Android)
Bold360 Software Demo
Bold360 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Bold360
- Team types
- Large Enterprises, Medium Business
Ready to try it?
Get started with Bold360
Connect with the team for a personalised demo.
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Compare Bold360 side-by-side with top Live Chat Software alternatives.
What is the pricing of Bold360?
Bold360 uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Bold360 Pricing Plans
Agent
Live Chat (Desktop & Mobile)
In-App Mobile Chat (Mobile SDK)
Email
Text Messaging
Facebook Messenger
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Service
Includes all Agent features, plus:
AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-Service
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Advise
Natural Language Processing
Portal Templates
Knowledge Management
Salesforce Integration
Chrome Browser Extension
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Helpdesk
Includes all Agent features, plus:
AI Chatbots/Virtual Agents
Conversational Designer
Natural Language Processing
AI Powered Self-Service
Show more +
Bold360 reviews and ratings
Buyer sentiment
Buyer sentiment is mixed across 25 reviews, so it is worth reviewing the tradeoffs closely.
What users are saying
TD
Tim D
06/11/20
"Excellent application to support and maintain interaction with your client"
What do you like best? I have time using bold360 and I can say that I like everything it does, the fact that the client can have an interaction both ...
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OP
Orlando P
05/11/20
"Smart AI for Chatbot"
What do you like best? This software facilitates the operation of chatbot within your web applications. Group creation is a perfect feature to have, ...
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RM
Richard M
05/04/20
"Excellent tool to hold live chats on your e-commerce website"
What do you like best? This is software that really facilitates the location and tracking of chats which include information about customer inquiry, ...
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CI
Consultant in Telecommunications
04/06/20
"Efficient communications"
What do you like best? No lag, communications are quick between agent and customer
TB
Tim B
02/28/20
"Live Chat for support or sales roles"
What do you like best? Bold360 provides both a downloadable desktop version in Boldchat which is their old platform and an online-based login where ...
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UI
User in Information Technology and Services
11/18/19
"User friendly - software interface that is easy to use"
What do you like best? Chat window is user friendly. It is very hard to find mistakes in the software. Toggling between chats is very easy and ...
Read more
What are the features of Bold360?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Alternatives to Bold360
Bold360 Support Options
Frequently Asked Questions About Bold360
Common questions buyers ask before choosing Bold360.
Bold360 is a Live Chat Software. Bold360 offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
Some top alternatives to Bold360 includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Tiledesk.
Bold360 offers Quotation Based pricing model
The starting price is not disclosed by Bold360. You can visit Bold360 pricing page to get the latest pricing.
Ready to try it?
Get started with Bold360
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].