Researched and Edited by Rajat Gupta
Last updated: August 21, 2026 · How we review
Live Chat Software overview
Spotsaas tracks 113 products in Live Chat Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 91 let you start on a free trial, and 62 keep a free plan you can stay on. Most buyers here are Customer support managers coordinating multi-channel real-time chat for e-commerce websites.
- 113
- products listed
- 91
- offer a free trial
- 62
- have a free plan
- 117
- priced per subscription
- 61
- quote on request
Featured Sponsored
- ZoomInfo Chat — Transform your website chats into valuable connections.
Featured placements are paid. Rankings, ratings, and SpotScore are not — see how we review.
Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 1-20 out of 113
8.2
SpotScore
ZoomInfo Chat
RECOMMENDED
Transform your website chats into valuable connections.
Best for: SMB teams · Mid-market · Enterprise
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What is ZoomInfo Chat?
Transform the way you build relationships with ZoomInfo Chat. This innovative platform enables you to quickly create valuable conversations with your website visitors in just a few clicks. With personalized AI-driven experiences, you can engage with potential leads and efficiently route ...
Read more about ZoomInfo ChatZoomInfo Chat offers custom pricing plan
9.8
SpotScore
Intercom
Boost your sales, keep your customers, and grow.
Best for: SMB teams · Mid-market · Enterprise
What is Intercom?
Intercom, a sales, marketing, and support software, is designed to boost your customer acquisition and retention efforts. By utilizing its chat and bot features, you can efficiently qualify, route, and convert leads, resulting in faster sales and improved lead generation. Engage customers with ...
Read more about IntercomStarts from $59/Month
9.8
SpotScore
LiveChat
Streamline customer support and boost satisfaction with LiveChat.
Best for: SMB teams · Mid-market · Enterprise
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What is LiveChat?
Introducing LiveChat, an advanced live chat software that offers a range of features to enhance communication between businesses and their customers. With a user base of over 23,000 companies across 150 countries, including the ability to view customers' messages in real-time, prepare canned ...
Read more about LiveChatStarts from $16/User/Month when Billed Yearly
Spotsaas Buyer Intelligence
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9.8
SpotScore
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What is LiveAgent?
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
Read more about LiveAgentStarts from $15/User/Month, also offers free forever plan
9.7
SpotScore
tawk.to
Engage with customers in real-time, effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is tawk.to?
tawk.to is a free live chat and messaging platform that lets businesses monitor and respond to customer inquiries and support tickets from a central dashboard. It includes FAQs, knowledge base articles, and quick-reply shortcuts to help teams respond faster, along with real-time visitor ...
Read more about tawk.to9.7
SpotScore
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What is Crisp?
Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...
Read more about CrispStarts from $25/User/Month, also offers free forever plan
9.6
SpotScore
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What is JivoChat?
JivoChat, a must-have for any e-commerce company, is a powerful communication tool that allows businesses to generate revenue by connecting with clients from anywhere. Through its intuitive interface, JivoChat seamlessly integrates various channels such as email, live chat, Facebook messaging, ...
Read more about JivoChatStarts from $13/User/Month when Billed Yearly, also offers free forever plan
9.6
SpotScore
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What is BirdEye?
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...
Read more about BirdEyeBirdEye offers custom pricing plan
9.5
SpotScore
Freshchat
Upgrade your customer service with intelligent messaging.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshchat?
Freshchat is an intelligent messaging system designed for a digital audience. It enhances customer service with a seamless blend of human and AI-driven assistance along many different messaging platforms. Its top-notch chatbots help to boost customer interaction while allowing businesses to ...
Read more about FreshchatStarts from $15/User/Month when Billed Yearly, also offers free forever plan
9.4
SpotScore
Olark
Connect with customers. Streamline communication. Boost conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is Olark?
Olark is the ultimate chat software for your brand. It allows you to connect with your customers through automated messages and live chatting. With an easy-to-use interface, Olark offers features like automated messaging, comprehensive visitor insights, and custom pre-chat surveys. Keep track ...
Read more about OlarkOlark offers custom pricing plan
9.3
SpotScore
Provide Support
Enhance customer support with effortless live chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Provide Support?
"Discover the ultimate solution to enhance customer support with Provide Support. This innovative software allows users to effortlessly set up live chat on their websites in just three simple steps. With a downloadable operator console and a mobile app, users can easily manage incoming requests ...
Read more about Provide SupportStarts from $8.25/Month when Billed Yearly, also offers free forever plan
9.3
SpotScore
Comm100 Live Chat
Maximize customer satisfaction with personalized interactions.
Best for: SMB teams · Mid-market · Enterprise
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What is Comm100 Live Chat?
Comm100 Live Chat is the perfect customer service solution for businesses, providing an all-in-one platform to handle customer interactions. Through its AI-powered chatbox, businesses can personalize and streamline engagements through various channels such as email, SMS, social media, and live ...
Read more about Comm100 Live ChatStarts from $29/User/Month
9.3
SpotScore
SnapEngage
Streamline customer engagement & boost sales with SnapEngage.
Best for: SMB teams · Mid-market · Enterprise
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What is SnapEngage?
SnapEngage is an advanced chat monitoring platform ideal for streamlining customer engagement and boosting sales through live chat. With its customizable workflows, it effortlessly captures and converts leads for businesses of all sizes. This omnichannel solution enables businesses to connect ...
Read more about SnapEngageStarts from $16/User/Month
9.3
SpotScore
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What is LiveHelpNow?
LiveHelpNow is an exceptional customer service management software that elevates the support experience for both teams and individual customers. It enables flawless communication through chat, SMS, tickets, and FAQs, while offering the flexibility to connect with users through their preferred ...
Read more about LiveHelpNowStarts from $9/Month
9.3
SpotScore
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What is Helpshift?
Helpshift, a cutting-edge SaaS Aggregator, offers a revolutionary customer service solution called MOBILE-FIRST CUSTOMER SERVICE. This innovative platform provides an unparalleled in-app assistance for leading mobile apps and games. What sets Helpshift apart is its pioneering approach of in-app ...
Read more about HelpshiftHelpshift offers custom pricing plan
9.3
SpotScore
Freshdesk Messaging (Formerly Freshchat)
Effortless customer service for the digital world.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshdesk Messaging (Formerly Freshchat)?
Introducing Freshdesk Messaging, formerly known as Freshchat, the ultimate solution for modern messaging needs. This software is designed to make customer service effortless for the digital-first customer, with live chat capabilities and a variety of messaging channels. With Smarter ...
Read more about Freshdesk Messaging (Formerly Freshchat)9.3
SpotScore
Smartsupp
Improve customer satisfaction with real-time chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Smartsupp?
Smartsupp is a live chat platform that lets website operators engage visitors in real time, with visibility into screen views, clicks, and cursor movements to understand browsing behavior. Operators can customize the chat widget appearance and position to match their brand and stay connected ...
Read more about SmartsuppStarts from $10/User/Month when Billed Yearly, also offers free forever plan
9.3
SpotScore
Reamaze
Revolutionizing customer support for seamless communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Reamaze?
Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...
Read more about ReamazeStarts from $27.55/User/Month when Billed Yearly
9.2
SpotScore
Giosg
Boost conversions and delight customers with Giosg.
Best for: SMB teams · Mid-market · Enterprise
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What is Giosg?
Giosg is a live chat platform with AI-powered lead identification tools that connect sales, marketing, and customer support teams across a single customer journey. It personalizes visitor interactions, helps teams focus on warm leads, and tracks metrics like customer lifetime value (CLV) and ...
Read more about GiosgGiosg offers custom pricing plan
9.2
SpotScore
HelpCrunch
Revolutionize customer communication for ultimate success.
Best for: SMB teams · Mid-market · Enterprise
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What is HelpCrunch?
Introducing HelpCrunch, an intelligent platform designed for efficient customer communication. With its modern live chat and in-app messenger, it offers a rich toolbox of tools to convert prospects into paying customers and boost sales. It also includes auto messages, ticketing, email ...
Read more about HelpCrunchStarts from $12/User/Month when Billed Yearly
Learn More About Live Chat Software
A buyer's guide to live chat — how the top tools rank, what they cost, the features and types to compare, and the questions to ask before you buy.
Live Chat Software exists to pull live chat out of scattered tools and into one place, where the whole team works from the same up-to-date records.
Teams rely on live chat to standardize day-to-day work, automate repetitive steps, and keep one source of truth. Options span lightweight tools to full platforms; on Spotsaas, Intercom, LiveAgent, and LiveChat rank among the strongest.
Spotsaas tracks 113 live chat products. Across the top 10 ranked here, entry plans start as low as $13/month and every one offers a free trial.
If you're evaluating live chat, weigh team size, the integrations you need, pricing transparency, ease of use, and support quality. The questions below cut to what separates these tools.
- What's the core job you need live chat to do, and which tool fits that best?
- How many users will be on the live chat tool now — and what does pricing look like at twice that?
- Which tools in your stack must it integrate with (e.g. Chatbots Software)?
- What onboarding, training, and support does the live chat vendor provide?
- Is the free trial long enough to test the live chat tool with real data?
What is live chat?
Live Chat Software is the system teams use to manage live chat. Instead of that work living across spreadsheets and inboxes, it centralizes the records and tasks in one place the whole team can see and update.
Data flows into live chat from across the business and gets structured so the team can act on it. The tool then handles the routine work automatically, which is where most of the time savings come from.
The result is a single, real-time view of your live chat. Intercom, LiveAgent, and LiveChat take different approaches — some focus on simplicity, others on breadth — which is exactly what the comparison below is built to clarify.
Spotsaas tracks 113 live chat products — one of the more populated categories on the platform. [1]
The 10 top-ranked tools alone carry 8,130 verified user reviews. [1]
Top live chat, ranked by Spotscore
The highest-ranked live chat on Spotsaas. Intercom and LiveAgent lead the field, with the rest close behind on a mix of features, value, and user reviews.
Spotscore is a 0–10 composite of features, reviews, and value; the star rating reflects user reviews only. A tool can rank high on Spotscore while carrying a slightly lower star average, so it's worth reading both columns.
| # | Product | SpotScore | Rating | Reviews | Starting price |
|---|---|---|---|---|---|
| 1 | IntercomTop rated | 9.8 | ★★★★★4.30 | 2,496 | $59 |
| 2 | 9.8 | ★★★★★4.70 | 870 | $15Free trial | |
| 3 | 9.8 | ★★★★★4.40 | 791 | $16Free trial | |
| 4 | 9.7 | ★★★★★4.20 | 274 | — | |
| 5 | 9.7 | ★★★★★4.30 | 140 | $25Free trial | |
| 6 | 9.6 | ★★★★★4.94 | 1,957 | —Free trial | |
| 7 | 9.6 | ★★★★★4.20 | 92 | $13Free trial | |
| 8 | 9.5 | ★★★★★4.50 | 630 | $15Free trial | |
| 9 | 9.4 | ★★★★★4.30 | 250 | —Free trial | |
| 10 | 9.3 | ★★★★★4.40 | 630 | $19Free trial |
Order reflects Spotscore first, then how many reviews back it. Prices shown are the published starting plan.
Intuitive and user-friendly interface that makes it easy to navigate and use.
Comprehensive multi-channel support
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
User-friendly and cost-effective, offering easy setup and customization options.
Responsive and helpful customer support team, providing prompt assistance and solutions.
Exceptional support team that guides users step-by-step and ensures they feel in control.
Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.
smooth and user-friendly interface for smooth customer interactions.
Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.
10Freshdesk Messaging (Formerly Freshchat)
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
What reviewers say
Spotsaas has aggregated 8,130 verified user reviews across these tools. The ratings below are real review averages — a useful gut-check on any live chat shortlist.
Live Chat pricing and cost considerations
Pricing for live chat is usually per user per month, billed monthly or annually, and scales across tiers. Where you land depends on team size and how much live chat capability you need bundled in.
Look past the sticker price at the total cost of owning live chat: onboarding and data migration, paid add-ons and integrations, admin time, and per-seat increases as you grow. Model the all-in cost at your projected 12-month headcount before committing to a live chat contract.
Types of live chat
- All-in-one platformsBroad suites that cover the full live chat workflow in one place. Intercom is an example, suited to teams that want everything integrated rather than stitched together.
- Specialist / best-of-breed toolsFocused tools that do one part of live chat exceptionally well; LiveAgent fits teams that prefer depth in the area that matters most over breadth.
- SMB-friendly toolsLower-cost, quick-to-deploy options built for small teams — JivoChat starts at $13/month and gets a team running fast.
- Enterprise-grade platformsHighly configurable systems built for scale, governance, and complex workflows, like Intercom — the most-reviewed option here.
- Cloud-based deliveryMost live chat today is delivered via the cloud, cutting IT overhead and enabling secure remote access — the default for fast-growing teams.
What to compare in live chat
No single tool is best for everyone — fit depends on the capabilities your team uses daily. These are the features that most separate live chat tools, and the ones worth testing in a trial.
- Core functionalityDepth of the primary live chat capabilities — the reason you're buying. Compare how Intercom and LiveAgent handle your must-have workflows.
- Ease of useHow quickly a team gets productive in the live chat tool day to day; even the most capable live chat delivers nothing if people won't adopt it.
- Integrations & APINative connectors plus an open API to wire your live chat into the rest of the stack, including Chatbots Software.
- Reporting & analyticsDashboards that turn live chat activity into decisions leaders can act on in real time, not month-end.
- AutomationAutomating the repetitive parts of live chat cuts manual effort and error — usually the single biggest time saver here.
- Security & complianceAccess controls, data protection, and the certifications that live chat buyers in regulated industries can't skip.
- Support & onboardingDocumentation, training, and responsive support — for live chat, this largely decides how fast you see value.
What live chat is used for
Reviews surface a consistent set of jobs teams hire live chat to do — most of them about making sure nothing falls through the cracks.
- Standardizing the workflowTeams use live chat to standardize how work gets done so quality doesn't depend on who's handling it; Intercom is a common choice for putting that structure in place.
- Centralizing records & dataKeeping live chat records in one place so every team pulls from accurate, current information instead of duplicated spreadsheets.
- Automating routine workAutomating the repetitive parts of live chat to cut manual effort and free time for higher-value work — tools like LiveAgent lean heavily on this.
- Reporting & oversightGiving leaders real-time visibility into live chat to catch issues early and plan ahead with confidence.
Who uses Live Chat Software
Live Chat tools are used across an organization — from frontline staff and team leads to operations, admins, and executives who rely on the reporting. Adoption spans industries including software and technology, professional services, healthcare, financial services, and agencies.
Common live chat integrations
Live Chat is most valuable wired into the rest of your stack. Across reviews, these are the categories teams most often connect to it — each closing a gap between the record and the work happening around it.
- Chatbots SoftwareConnecting your live chat to Chatbots Software lets teams automate handoffs and keep both systems in sync so nothing is re-keyed.
- Help Desk SoftwareConnecting your live chat to Help Desk Software lets teams share data both ways so each team works from the same current record.
Best Live Chat Software for your team
Top overall live chat pick
The highest-ranked live chat on Spotsaas.
- Intercom — Intuitive and user-friendly interface that makes it easy to navigate and use.
Best value
The most capability per dollar in live chat.
- JivoChat — Lowest entry price of the top picks at $13/month.
Most reviewed
The most battle-tested live chat by real users.
- Intercom — The largest verified review base in this list (2,496 reviews).
Best for large orgs
Live Chat built for scale and governance.
- LiveAgent — A strong fit for bigger teams that need configurable live chat.
Frequently asked questions
Most Popular FAQs
What is live chat?
Live Chat Software centralizes live chat so a team works from one shared, current system instead of scattered spreadsheets and tools — adding automation and reporting on top.
How much does live chat cost?
Entry plans across the top picks here start at $13/month and average about $23/month. Watch for per-seat increases and paid add-ons when comparing live chat plans.
Which live chat is best?
Do these tools offer a free trial?
Yes — 8 of the top 10 ranked tools offer a free trial or freemium plan, so you can test with real data first.
Small Business FAQs
What is the most affordable live chat?
JivoChat is the lowest-priced of the top picks at $13/month, a good starting point for small teams that still want core capability.
Enterprise FAQs
What is the best live chat for large organizations?
Related categories
Looking to replace a Live Chat Software tool?
Each round-up compares that product against the closest options on features, pricing and user ratings.