Researched and Edited by Rajat Gupta
Last updated: May 18, 2026 · How we review
Call Center Software overview
Spotsaas tracks 32 products in Call Center Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 30 let you start on a free trial, and 5 keep a free plan you can stay on. Most buyers here are Customer Service Managers overseeing multi-channel support teams.
- 32
- products listed
- 30
- offer a free trial
- 5
- have a free plan
- 36
- priced per subscription
- 49
- quote on request
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Editor's Summary · Call Center Software
TalkDesk leads with a 9.8 SpotScore and a 4.4/5 from 3,656 reviews — the highest review count in this set — covering inbound routing, AI-powered agent assistance, and workforce management for enterprise contact center operations. CloudTalk earns a 4.39/5 from 1,369 reviewers at a 9.6 SpotScore with a free trial and subscription pricing, a well-regarded fit for mid-market inside sales and support teams that need call recording, analytics, and CRM integration without an enterprise contract. CallTools scores the top user rating at 4.96/5 from 251 reviews at a 9.1 SpotScore, purpose-built for outbound dialing teams that run high-volume predictive and power dialing campaigns.
Call center software routes inbound and outbound calls, logs interactions, and gives supervisors real-time visibility into queue metrics, agent performance, and CSAT scores. The main buyers are customer support managers and sales operations leads at mid-market and enterprise companies with dedicated phone-based teams.
Quick picks for Call Center Software
- Best overall — TalkDesk
- Best for mid-market inside sales — CloudTalk
- Best for outbound dialing campaigns — CallTools
Who gets the most from Call Center Software
- 1Customer Service Managers overseeing multi-channel support teams
- 2Sales Managers coordinating sales automation and call campaigns
- 3Account Executives in SaaS or Martech firms managing outbound and inbound calls
How to choose Call Center Software
If you prioritize seamless CRM integration and multi-channel support, filter by products with strengths in integration and unified platforms. For reliable call quality and responsive support, sort by user ratings focusing on call clarity and customer service responsiveness.
Showing 21-32 out of 32
8.5
SpotScore
Calabrio One
Streamline your call center operations with Calabrio One.
Best for: SMB teams · Mid-market
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What is Calabrio One?
The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open architecture and XML data standards make the Calabrio platform flexible enough to do one-off integrations ...
Read more about Calabrio OneCalabrio One offers custom pricing plan
9.0
SpotScore
Zendesk Talk
Personalized service for efficient problem resolution.
Best for: SMB teams · Mid-market · Enterprise
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What is Zendesk Talk?
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...
Read more about Zendesk TalkStarts from $9/User/Month, also offers free forever plan
9.1
SpotScore
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Freshdesk Contact Center (Formerly Freshcaller)
Streamline customer service and boost sales effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read more about Freshdesk Contact Center (Formerly Freshcaller)Starts from $15/User/Month when Billed Yearly, also offers free forever plan
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9.0
SpotScore
Dixa
Efficient, collaborative, and customizable customer support solution.
Best for: SMB teams · Mid-market · Enterprise
What is Dixa?
Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...
Read more about Dixa7.7
SpotScore
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What is Aspect Via?
The Aspect Via Platform is an integrated call center software solution that automates and simplifies all call center business processes. Aspect Via is specifically designed to address the dynamic nature of the contact center business, while reducing the need for manual intervention and ...
Read more about Aspect ViaAspect Via offers custom pricing plan
8.1
SpotScore
Sharpen
Efficiently manage your customer calls and boost satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is Sharpen?
Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call center software provides features such as live chat functionality, fax integration, outbound dialing, ...
Read more about SharpenStarts from $5
8.4
SpotScore
3CLogic
Empower your call center for unprecedented growth.
Best for: SMB teams · Mid-market · Enterprise
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What is 3CLogic?
3C Logic is a Call Center Software that creates the potential for growth. It is designed to be a simple, feature-rich platform for call centers, especially businesses targeting B2B markets. This system features lead collection, advanced reporting tools, integration with CRM systems and other ...
Read more about 3CLogic3CLogic offers custom pricing plan
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What is Puzzel?
Puzzel helps companies make the very best of their time by automating tedious and time-consuming tasks. From streamlining customer services protocols to optimizing how to communicate with clients, these unique challenges require specialist support and that's what Puzzel provides. Thanks to ...
Read more about PuzzelPuzzel offers custom pricing plan
8.7
SpotScore
Freshcaller
Streamline your calls, elevate customer experience.
Best for: SMB teams · Mid-market · Enterprise
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What is Freshcaller?
Freshcaller is cloud-based call center software for customer support teams at growing businesses, particularly those already using the Freshworks product suite. It handles inbound and outbound call routing, IVR, and call logging in a single interface, with CRM integration to surface customer ...
Read more about Freshcaller
Verint Monet WFO
Efficiently engage customers with predictive workforce optimization.
Best for: SMB teams · Mid-market · Enterprise
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What is Verint Monet WFO?
Verint Monet WFO is the ideal web-based customer engagement company for enterprises. Powered by AI-driven forecasting and scheduling solutions, it maximizes resources across all interactive channels, providing employees with flexible scheduling options that both support their well-being and ...
Read more about Verint Monet WFOVerint Monet WFO offers custom pricing plan
9.1
SpotScore
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What is CircleLoop?
CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...
Read more about CircleLoop8.1
SpotScore
Dialer360
Streamline your contacts and communication effortlessly.
Best for: SMB teams · Mid-market · Enterprise
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What is Dialer360?
The Dialer360 software allows you to maintain your all of your contacts, dialing groups and any other custom information in a central location. It also includes a customizable Web phone that can be viewed through any web browser to make calls or send emails directly from the site. Additionally, ...
Read more about Dialer360Related to Call Center Software
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Each round-up compares that product against the closest options on features, pricing and user ratings.
Frequently Asked Questions About Call Center Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Call Center Software features to evaluate are Billing and Invoicing, Call Logging, Scheduling, Chat (Messaging), Portfolio Management, Alerts. Most buyers prioritize ease of use, reporting, and integration capabilities when choosing a solution. Look for tools that cover your core workflow before comparing advanced features.
Call Center Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including Nextiva, CloudTalk, Freshdesk Contact Center (Formerly Freshcaller). Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.
The top rated Call Center Software based on verified user reviews and SpotScore are TrackDrive, CallTools, Call Center Studio. These tools consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.
To choose the right Call Center Software, start by listing your must-have features — commonly Billing and Invoicing, Call Logging, Scheduling, Chat (Messaging), Portfolio Management, Alerts. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Call Center Software on Spotsaas offer a free plan or free trial. Popular free options include Nextiva, CloudTalk, Freshdesk Contact Center (Formerly Freshcaller). Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.
The best Call Center Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are TalkDesk, CloudTalk, Nextiva. Look for tools with per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].