8.9
SpotScore
ZIWO Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $109 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for ZIWO
ZIWO is a call center software solution primarily used by Sales Managers and Account Executives in medium-sized businesses with 50-500 employees. With a rating of 4.7/5 from 110 user reviews, it is broadly validated, indicating strong user satisfaction and reliability in its market segment.
ZIWO's automated detection of phone number country codes significantly enhances convenience and efficiency for users. Additionally, the software's intuitive navigation and excellent call tracking and recording capabilities improve operational efficiency. However, users report occasional system freezes, which can cause delays in operation.
Quick facts about ZIWO
What is ZIWO?
ZIWO is a cloud contact center platform with CRM plugins, virtual phone numbers, call tracking, and number masking. It integrates telephony with CRM systems so agents can log calls, access analytics, add call notes, and automate outbound calls, with connectivity across 150+ countries including the GCC region.
Pricing
Starts from $109 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
ZIWO Software Demo
ZIWO was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ZIWO
- Use cases
- Martech, Fintech, Sales Automation
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose ZIWO
Automated detection of phone number country codes
Excellent call tracking and recording capabilities
User-friendly interface with easy navigation
Is ZIWO right for you?
Cloud contact center solution excelling in CRM integration and call tracking.
Choose ZIWO if
- You need seamless integration with multiple CRMs for call logging and analytics.
- Your team values advanced IVR and automated phone number country code detection.
- You want a user-friendly interface with strong call tracking and recording features.
Consider alternatives if
- Your company requires highly stable voice quality without occasional disruptions.
- You depend on extensive call analytics like call counting on home page and call number search.
What buyers should know before shortlisting ZIWO
ZIWO's core strengths are its IVR system, country-code call detection, and remote accessibility—features that work well for distributed teams. Before shortlisting, verify that the software integrates with your existing phone system and CRM; remote call access depends on stable internet connectivity.
Test the interface during a demo, as some users report logging out after page refreshes and occasional freezing under high call volume. Check whether call recording complies with local regulations in your jurisdiction, as this varies significantly by region.
The platform excels at call tracking and analytics, making it useful for teams that need detailed call data and employee performance metrics. Confirm pricing includes all recording and analytics features you need—some tiers limit call history retention or concurrent user counts.
Ask the vendor about their uptime SLA and support response times, particularly if your business relies on continuous call availability. ZIWO works best for small to mid-sized call centers with 10–100 agents; larger operations may need more granular permission controls.
ZIWO pros and cons
- ZIWO pros
Automated detection of phone number country codes
Excellent call tracking and recording capabilities
User-friendly interface with easy navigation
- ZIWO cons
Occasional system freezes causing delays
Automatic logout after page refresh
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What is the pricing of ZIWO?
ZIWO Pricing Plans
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ZIWO reviews and ratings
Buyer sentiment
Overall positive sentiment with praise for usability and call tracking, tempered by concerns about occasional technical issues and voice quality.
What buyers like
- Ease of use
- Call tracking and recording
- Integration with CRMs
Common complaints
- System freezes and logout issues
- Voice quality inconsistencies
Are you using ZIWO?
What users are saying
AU
Anonymous User
06/08/23
"Their IVR is a straight-up fire!"
What do you like best about ZIWO? Ziwo is the bomb when it comes to contact center software! We rely on it religiously for our branches throughout the ...
Read more
AA
Aqsa A
12/19/22
"Convenient to call anywhere in the world"
What do you like best about ZIWO? The best thing about Ziwo is that it automatically detects the country from the phone number country code. So if you ...
Read more
AH
Azeem H
08/29/22
"Ziwo feedback"
What do you like best about ZIWO? Ease of process and accessing different options on the apps. What do you dislike about ZIWO? Dashboard and the ...
Read more
TS
Tiago S
08/26/22
"Very Good"
What do you like best about ZIWO? Tracking and Recording. Overall sound and speed What do you dislike about ZIWO? Copy and paste. There should be a ...
Read more
CB
Chris B
05/19/22
"Great system for remote calling"
What do you like best about ZIWO? the ability to use remotely, I spend a lot of time out of the office, so having a system where I can still make ...
Read more
AU
Anonymous User
04/13/22
"Useful software"
What do you like best about ZIWO? The software is super easy to use and includes automatic call distribution, call recording, and smart dialing. What ...
Read more
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- A demo or quick answers, your call
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What are the features of ZIWO?
ZIWO's Auto Call Recording feature automatically records all inbound and outbound calls made through the platform. This functionality suppor…
ZIWO’s Call Logging feature automatically records details about each call made or received within the system. This includes timestamps, dura…
With Call Monitoring, supervisors can listen in on live calls without interrupting the conversation between agents and customers. This featu…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The IVR Support feature lets businesses set up an Interactive Voice Response (IVR) system that guides callers through a series of automated…
ZIWO's Inbound Call Center feature handles incoming calls smoothly, maintaining prompt and professional responses to customer inquiries. Thi…
The Live Chat feature provides real-time communication between customers and support agents directly through your website or application. Th…
The Outbound Call Center feature in ZIWO lets businesses manage and execute outbound calling campaigns. Agents can initiate calls to prospec…
ZIWO's Progressive Dialer automates phone dialing for outbound calls, connecting agents only when someone answers. This feature eliminates w…
ZIWO's Queue Management feature organizes incoming calls into manageable queues based on priority and agent availability. High-priority call…
The Report Generation feature offers complete analytics on various aspects of call center operations, including call volume, agent performan…
ZIWO security and data handling
Key compliance certifications and security features for IT and security teams evaluating ZIWO.
Certifications
Security features
Developer & data
Alternatives to ZIWO
Why buyers keep looking beyond ZIWO
Pricing is higher than competitors like Zoho CRM or HubSpot for equivalent feature sets, making it less attractive to teams under 20 employees
Missing native integrations with Slack, Salesforce, or Microsoft Teams — requires manual workarounds or third-party connectors
Support response times exceed 24 hours for non-critical issues; competitors like Pipedrive offer live chat support included in base plans
Analytics dashboard lacks cohort analysis and custom metric building — teams needing behavioral segmentation typically switch to Amplitude or Mixpanel
Configuration requires developer involvement for custom fields and workflows; platforms like Airtable or Monday.com offer no-code customization
ZIWO Support Options
Frequently Asked Questions About ZIWO
Common questions buyers ask before choosing ZIWO.
ZIWO is a Call Center Software. ZIWO offers Outbound Call Center, Inbound Call Center, Live Chat, Progressive Dialer, Queue Management (Calls) and many more functionalities.
ZIWO is a strong fit if: You need seamless integration with multiple CRMs for call logging and analytics.; Your team values advanced IVR and automated phone number country code detection.. Consider alternatives if: Your company requires highly stable voice quality without occasional disruptions.; You depend on extensive call analytics like call counting on home page and call number search..
Buyers commonly note the following limitations of ZIWO: Occasional system freezes causing delays; Automatic logout after page refresh; Inconsistent voice quality over connections.
Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools and CallMatrix.
ZIWO offers Free Trial, Subscription pricing models
The starting price of ZIWO is $109/User/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].