8.9
Spot Score
ZIWO Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $109 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for ZIWO
ZIWO is a call center software solution primarily used by Sales Managers and Account Executives in medium-sized businesses with 50-500 employees. With a rating of 4.7/5 from 110 user reviews, it is broadly validated, indicating strong user satisfaction and reliability in its market segment.
ZIWO's automated detection of phone number country codes significantly enhances convenience and efficiency for users. Additionally, the software's intuitive navigation and excellent call tracking and recording capabilities improve operational efficiency. However, users report occasional system freezes, which can cause delays in operation.
Quick facts about ZIWO
What is ZIWO?
ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with features such as CRM plugins, virtual phone numbers, call tracking, and number masking but also seamlessly integrates telephony capabilities with numerous CRMs. This allows users to make and log calls, access call analytics, jot down call notes, and automate outbound calls with ease. With connectivity spanning over 150 countries worldwide, including the GCC, ZIWO empowers users to broaden their global reach.
Pricing
Starts from $109 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
ZIWO Software Demo
ZIWO was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ZIWO
- Use cases
- Martech, Fintech, Sales Automation
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose ZIWO
Automated detection of phone number country codes
Excellent call tracking and recording capabilities
User-friendly interface with easy navigation
Is ZIWO right for you?
Cloud contact center solution excelling in CRM integration and call tracking.
Choose ZIWO if
- You need seamless integration with multiple CRMs for call logging and analytics.
- Your team values advanced IVR and automated phone number country code detection.
- You want a user-friendly interface with strong call tracking and recording features.
Consider alternatives if
- Your company requires highly stable voice quality without occasional disruptions.
- You depend on extensive call analytics like call counting on home page and call number search.
What buyers should know before shortlisting ZIWO
ZIWO has garnered positive feedback for its advanced features that enhance call center operations. Users appreciate the IVR feature, call detection by country code, and the ease of monitoring employees' call handling.
The software's call tracking, recording capabilities, and remote accessibility have been highlighted as significant strengths. The user-friendly interface and useful functionalities make it a valuable tool for businesses.
While some users mentioned minor issues like logging out upon page refresh and occasional freezing, overall, ZIWO provides effective solutions for managing calls efficiently. Its call quality, convenience for remote work, and extensive call analytics are key benefits for users.
Despite some areas for improvement, the general consensus is that ZIWO is a reliable platform that significantly improves call management and customer interactions.
ZIWO pros and cons
- ZIWO pros
Automated detection of phone number country codes
Excellent call tracking and recording capabilities
User-friendly interface with easy navigation
- ZIWO cons
Occasional system freezes causing delays
Automatic logout after page refresh
Ready to try it?
Get started with ZIWO
Start your free trial — no credit card required.
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Compare ZIWO side-by-side with top Call Center Software alternatives.
What is the pricing of ZIWO?
ZIWO reviews and ratings
Buyer sentiment
Overall positive sentiment with praise for usability and call tracking, tempered by concerns about occasional technical issues and voice quality.
What buyers like
- Ease of use
- Call tracking and recording
- Integration with CRMs
Common complaints
- System freezes and logout issues
- Voice quality inconsistencies
What users are saying
AU
Anonymous User
06/08/23
"Their IVR is a straight-up fire!"
What do you like best about ZIWO? Ziwo is the bomb when it comes to contact center software! We rely on it religiously for our branches throughout the ...
Read more
AA
Aqsa A
12/19/22
"Convenient to call anywhere in the world"
What do you like best about ZIWO? The best thing about Ziwo is that it automatically detects the country from the phone number country code. So if you ...
Read more
AH
Azeem H
08/29/22
"Ziwo feedback"
What do you like best about ZIWO? Ease of process and accessing different options on the apps. What do you dislike about ZIWO? Dashboard and the ...
Read more
TS
Tiago S
08/26/22
"Very Good"
What do you like best about ZIWO? Tracking and Recording. Overall sound and speed What do you dislike about ZIWO? Copy and paste. There should be a ...
Read more
CB
Chris B
05/19/22
"Great system for remote calling"
What do you like best about ZIWO? the ability to use remotely, I spend a lot of time out of the office, so having a system where I can still make ...
Read more
AU
Anonymous User
04/13/22
"Useful software"
What do you like best about ZIWO? The software is super easy to use and includes automatic call distribution, call recording, and smart dialing. What ...
Read more
What are the features of ZIWO?
ZIWO’s Auto Call Recording feature automatically records all inbound and outbound calls made through the platform. This functionality is ess…
ZIWO’s Call Logging feature automatically records details about each call made or received within the system. This includes timestamps, dura…
With Call Monitoring, supervisors can listen in on live calls without interrupting the conversation between agents and customers. This featu…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
The IVR Support feature enables businesses to set up an Interactive Voice Response (IVR) system that guides callers through a series of auto…
ZIWO's Inbound Call Center feature is designed to handle incoming calls seamlessly, ensuring that customer inquiries are managed promptly an…
The Live Chat feature facilitates real-time communication between customers and support agents directly through your website or application.…
The Outbound Call Center feature in ZIWO enables businesses to efficiently manage and execute outbound calling campaigns. This functionality…
ZIWO's Progressive Dialer automates the process of dialing phone numbers for outbound calls, ensuring that agents are connected only when a…
With the Queue Management feature, ZIWO effectively organizes incoming calls into manageable queues based on priority and agent availability…
The Report Generation feature offers comprehensive analytics on various aspects of call center operations, including call volume, agent perf…
ZIWO security and data handling
Key compliance certifications and security features for IT and security teams evaluating ZIWO.
Certifications
Security features
Developer & data
Alternatives to ZIWO
Why buyers keep looking beyond ZIWO
Users may seek alternatives to ZIWO due to budget constraints, as other solutions might offer similar features at a lower price point, making them more accessible for small businesses or startups.
Some users might find that ZIWO lacks specific integrations with their existing software ecosystem, prompting them to explore options that better align with their current technology stack.
A desire for enhanced customer support or training resources can lead users to consider alternatives, particularly if they feel ZIWO's support does not meet their expectations or needs.
Users looking for more advanced analytics and reporting features might turn to alternatives that provide deeper insights into customer interactions and business performance metrics.
Businesses in need of highly customizable solutions may find ZIWO's offerings somewhat limited, prompting them to explore other platforms that allow for greater flexibility and personalization.
ZIWO Support Options
Frequently Asked Questions About ZIWO
Common questions buyers ask before choosing ZIWO.
ZIWO is a Call Center Software. ZIWO offers Outbound Call Center, Inbound Call Center, Live Chat, Progressive Dialer, Queue Management (Calls) and many more functionalities.
ZIWO is a strong fit if: You need seamless integration with multiple CRMs for call logging and analytics.; Your team values advanced IVR and automated phone number country code detection.. Consider alternatives if: Your company requires highly stable voice quality without occasional disruptions.; You depend on extensive call analytics like call counting on home page and call number search..
Buyers commonly note the following limitations of ZIWO: Occasional system freezes causing delays; Automatic logout after page refresh; Inconsistent voice quality over connections.
Some top alternatives to ZIWO includes Nextiva, TalkDesk, Calabrio One, CallTools and CallMatrix.
ZIWO offers Free Trial, Subscription pricing models
The starting price of ZIWO is $109/User/Month
Ready to try it?
Get started with ZIWO
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].