9.0
Spot Score
Exotel Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPRStarts from $1,000
OLA
BYJU'S
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RedBusTrusted by many companies including OLA
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
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Security & Compliance
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SpotSaaS Analysis for Exotel
Exotel is a call center software solution used by Sales Managers and Account Executives in medium to large enterprises, particularly within Martech and Fintech companies. With a rating of 4.4/5 from 16 reviews, it is broadly validated, indicating a strong level of satisfaction among its users.
The software's user-friendly interface makes it accessible for both beginners and experienced users, while its efficient call management system ensures smooth access to call data and recordings. However, a limitation is the limited app selection in the Marketplace, which can restrict access to more advanced features and connectors.
Quick facts about Exotel
What is Exotel?
ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering real-time results (open cases rate, punctuality, volume of calls).
Pricing
Starts from $1,000
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Exotel Software Demo
Exotel was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Exotel
- Use cases
- Martech teams, Fintech companies, SaaS and Consulting firms
- Team types
- Sales Managers, Account Executives
- Company size
- 50 to 500 employees, Medium to Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Exotel
User-friendly interface suitable for both beginners and experienced users
Efficient call management with auto-saving and easy access to call recordings
Easy integration with CRM solutions enhancing productivity and tracking
Is Exotel right for you?
Best for call centers needing real-time agent performance tracking and CRM integration.
Choose Exotel if
- You require real-time metrics on agent performance like open cases and punctuality.
- Your team values seamless integration with CRM systems to boost productivity.
- You manage a medium to large enterprise with 50 to 500 employees in fintech, SaaS, or martech.
Consider alternatives if
- Your organization depends on extensive third-party app marketplace integrations.
- You are a new user needing comprehensive onboarding due to complex feature sets.
What buyers should know before shortlisting Exotel
Exotel stands out as a reliable cloud telephone service provider, offering a user-friendly interface and robust features that enhance business communication efficiency. Users appreciate the ease of setting up the service and accessing call data and recordings seamlessly.
The platform's call recording feature, along with its search and download functionality, simplifies call management tasks. Integration with CRM solutions and the option to customize call flows provide a competitive edge.
Despite some users' concerns about inconsistent after-sale service and minor hiccups, Exotel's efficient customer support team receives consistent praise for its responsiveness. Overall, Exotel's seamless user experience, coupled with high call quality and easy API integration, makes it a recommended choice for businesses looking to streamline communication effectively.
Exotel pros and cons
- Exotel pros
User-friendly interface suitable for both beginners and experienced users
Efficient call management with auto-saving and easy access to call recordings
Easy integration with CRM solutions enhancing productivity and tracking
- Exotel cons
Limited app selection in the marketplace restricting advanced features
Inconsistent post-sale service and support experience
Ready to try it?
Get started with Exotel
Start your free trial — no credit card required.
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What is the pricing of Exotel?
Exotel Pricing Plans
Dabbler
$80 Rental
$120 Credits
0 Exophone
3 Agents
Unlimited Channels
Show more +
Believer
$150 Rental
$350 Credits
0 Exophones
6 Agents
Unlimited Channels
Show more +
Influencer
$150 Rental
$850 Credits
1 Exophones
Unlimited agents
Unlimited Channels
Show more +
Enterprise
Missed call services
Dynamic call flows
Call & SMS campaigns
Call recordings
Call & SMS APIs
Show more +
Exotel reviews and ratings
Buyer sentiment
Overall positive user sentiment highlights ease of use and reliable call management, tempered by concerns over limited integrations and inconsistent support.
What buyers like
- Ease of use
- Call management efficiency
- CRM integration
Common complaints
- Limited app marketplace
- Post-sale support quality
What users are saying
SU
Siraj U
01/19/24
"Best cloud telephone service provider"
What do you like best about Exotel? Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years ...
Read more
AU
Anonymous User
01/10/24
"Efficient tool for call management"
What do you like best about Exotel? The fact that your call recordings get auto-saved and can be searched, downloaded and listened to at any point of ...
Read more
CS
Chintan S
12/06/23
"Pathetic after sale service"
What do you like best about Exotel? They will run with 50 member team to close the sale, once the sale is over they will never show their face ...
Read more
YT
Yogesh T
12/02/23
"Smooth Experience"
What do you like best about Exotel? Easof of use, Works fine for connectivity What do you dislike about Exotel?
HB
Heena B
11/24/23
"Streamlining Communication with Efficiency and Reliability"
What do you like best about Exotel? friendly interface, robust features for business communication, and reliable customer support. What do you dislike ...
Read more
SS
Saurabh S
11/03/23
"Exotel Communication Tools"
What do you like best about Exotel? Calling through Exotel is good, you can get the best recordings What do you dislike about Exotel?
What are the features of Exotel?
Exotel's Auto Call Recording feature automatically records all calls made through the platform, providing businesses with a valuable resourc…
The Call Monitoring feature allows supervisors to listen in on ongoing calls in real-time, providing an opportunity for immediate feedback o…
Concurrency Support in Exotel allows multiple agents to handle calls simultaneously without any degradation in service quality. This feature…
The IVR (Interactive Voice Response) Support feature enables businesses to create automated phone menus that guide callers through a series…
Exotel's Inbound Call Center feature is designed to handle incoming calls seamlessly, ensuring that customers are connected to the right dep…
The Outbound Call Center feature of Exotel enables businesses to efficiently manage and execute outbound calls for sales, marketing, and cus…
The Progressive Dialer feature automates the dialing process for outbound calls, connecting agents only when a call is answered. This signif…
Exotel's Queue Management (Calls) feature effectively organizes incoming calls during peak times, ensuring that customers are placed in a vi…
Exotel security and data handling
Key compliance certifications and security features for IT and security teams evaluating Exotel.
Certifications
Security features
Developer & data
Alternatives to Exotel
Why buyers keep looking beyond Exotel
Users may seek alternatives to Exotel due to pricing concerns, as some businesses find more cost-effective options that provide similar features, enabling them to maintain budgets while still accessing essential communication tools.
Companies with specific integration needs might look for alternatives if Exotel lacks compatibility with their existing systems or software, prompting a search for solutions that offer seamless integration capabilities.
Businesses experiencing rapid growth may require scalable solutions beyond what Exotel can provide, leading them to explore options that can easily adapt to increasing communication demands without compromising performance.
Organizations focused on customer support might consider alternatives if they find Exotel's customer service or technical support lacking, prioritizing providers that offer robust assistance and quicker response times for troubleshooting.
Users may explore alternatives due to unique feature requirements not met by Exotel, such as advanced analytics or specialized messaging capabilities, driving the search for tailored solutions that align better with their operational needs.
Exotel Customers
OLA
BYJU'S
Quikr
Flipkart
RedBus
Practo
Ixigo
Exotel Support Options
Frequently Asked Questions About Exotel
Common questions buyers ask before choosing Exotel.
Exotel is a Call Center Software. Exotel offers Outbound Call Center, Inbound Call Center, Concurrency Support, Progressive Dialer, Queue Management (Calls) and many more functionalities.
Exotel is a strong fit if: You require real-time metrics on agent performance like open cases and punctuality.; Your team values seamless integration with CRM systems to boost productivity.. Consider alternatives if: Your organization depends on extensive third-party app marketplace integrations.; You are a new user needing comprehensive onboarding due to complex feature sets..
Buyers commonly note the following limitations of Exotel: Limited app selection in the marketplace restricting advanced features; Inconsistent post-sale service and support experience; Feature richness and customization complexity can overwhelm new users.
Some top alternatives to Exotel includes Nextiva, Knowlarity, CloudTalk, Servetel and Twilio Flex.
Exotel offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Exotel is $1,000
Ready to try it?
Get started with Exotel
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].