9.1
Spot Score
CircleLoop Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPRStarts from $6.45 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for CircleLoop
CircleLoop is a call center software solution primarily used by Sales Managers, Account Executives, and Customer Support Representatives in small to medium-sized businesses, including SaaS companies, consulting firms, and fintech businesses. With a rating of 4.3 out of 5 from 96 reviews, it is broadly validated, indicating a generally positive reception with some areas for improvement.
Users appreciate CircleLoop's efficient and helpful customer support team, which is responsive to user needs and requests. Additionally, the software offers a quick and smooth setup process with personalized configurations, making it particularly appealing for new users. However, a notable limitation is the recent decline in service quality, leading to frequent bugs and issues that negatively impact user experience.
Quick facts about CircleLoop
What is CircleLoop?
CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders are addressed.
Pricing
Starts from $6.45 / User / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
CircleLoop Software Demo
CircleLoop was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CircleLoop
- Use cases
- SaaS companies, Consulting firms, Fintech businesses
- Team types
- Sales Managers, Account Executives
- Company size
- 1-50 employees, 51-100 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose CircleLoop
Responsive and helpful customer support team
Quick and seamless setup with personalized configurations
User-friendly interface for both mobile and desktop
Is CircleLoop right for you?
Affordable, easy-to-use call center software for small to mid-sized enterprises.
Choose CircleLoop if
- You need a cost-effective alternative to traditional phone systems with integrated real-time KPI reporting.
- Your team values quick, seamless setup with personalized configurations and a user-friendly interface.
- You are a small to medium business (up to 100 employees) in SaaS, consulting, or fintech sectors.
Consider alternatives if
- Your organization is a large enterprise with complex call center requirements needing high reliability.
- You require highly dependable call forwarding and minimal call drops for critical communications.
What buyers should know before shortlisting CircleLoop
CircleLoop is a communication software that has garnered mixed feedback over the past 12 months. While some users have encountered challenges with the software, such as bugs and call quality issues, its key strengths lie in its affordability and customer service.
The support team at CircleLoop, particularly individuals like Dan, Adam, and Imogen, have been highlighted for their quick responses and helpfulness in resolving issues. Customers appreciate the ease of setup, especially with assistance like custom configuration files for specific needs.
Those who have encountered challenges with call forwarding and international calling options have expressed frustration with the process of resolving these issues, noting delays and complexities. Despite its drawbacks, CircleLoop offers a user-friendly interface, excellent support, and cost-effective solutions for small businesses.
Ultimately, while there may be room for improvement, many users find value in the product and the support they receive.
CircleLoop pros and cons
- CircleLoop pros
Responsive and helpful customer support team
Quick and seamless setup with personalized configurations
User-friendly interface for both mobile and desktop
- CircleLoop cons
Recent decline in service quality with frequent bugs and unreliable performance
Complicated and delayed account cancellation and number transfer processes
Ready to try it?
Get started with CircleLoop
Start your free trial — no credit card required.
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Compare CircleLoop side-by-side with top Call Center Software alternatives.
What is the pricing of CircleLoop?
CircleLoop Pricing Plans
Pay as you go
$6.45
/User/Month
Includes 1 UK Number
All CircleLoop features (Including call recording, conference calling and voicemail to text)
Unlimited inbound calls
UK outbound calls : From 3 paise per minute
International calls : From 3 paise per minute
Show more +
Unlimited
$19.36
/User/Month
Includes features of Pay as you go plan, plus
Unlimited outbound calls
Includes features of Add-ons
CircleLoop reviews and ratings
Buyer sentiment
Users appreciate CircleLoop's affordability and customer support but express concerns about recent service reliability and call quality issues.
What buyers like
- Ease of setup
- Customer support responsiveness
- User-friendly interface
Common complaints
- Call quality and reliability
- Account cancellation and number transfer difficulties
What users are saying
SD
Sam Dryden
06/14/24
Time to move on.
We have been using Circle Loop for a few years now. It's time to change. The software is full of bugs, and the mobile app is almost entirely ...
Read more
DD
Dr David Tonkin
05/29/24
The support team
The support team, both Dan and Adam, were right on the ball and able to instantly implement requests. Also, the trial worked flawlessly.
DD
Dr David Tonkin
05/29/24
The support team
The support team, both Dan and Adam, were right on the ball and able to instantly implement requests. Also, the trial worked flawlessly.
CB
Chris Baker
05/09/24
Excellent customer service
Excellent customer service! Massive thanks to Adam at CircleLoop who helped us streamline our phone setup. We were considering leaving CircleLoop ...
Read more
CB
Chris Baker
05/09/24
Excellent customer service
Excellent customer service! Massive thanks to Adam at CircleLoop who helped us streamline our phone setup. We were considering leaving CircleLoop ...
Read more
JB
John B
04/25/24
You Just Can't Leave....
So we needed to leave Circleloop as the call forwarding is flakey and kept on dropping call hunting - and also charging us for forwarding. So in ...
Read more
What are the features of CircleLoop?
The Auto Call Recording feature automatically records all inbound and outbound calls for quality assurance purposes. This functionality allo…
Call Monitoring provides supervisors with real-time access to live calls, enabling them to listen in or intervene as necessary during conver…
Concurrency Support allows multiple agents to handle calls simultaneously without compromising call quality or connection reliability. This…
IVR Support (Interactive Voice Response) enables businesses to create automated menus that guide callers through various options before reac…
The Inbound Call Center feature is designed to streamline the handling of incoming calls. It provides a user-friendly interface for agents t…
The Live Chat feature provides an instant messaging platform for customers to communicate directly with support agents in real time. This to…
CircleLoop's Outbound Call Center feature empowers businesses to efficiently manage and execute outgoing calls. This feature allows agents t…
The Predictive Dialer takes automation a step further by analyzing agent availability and historical call data to predict when an agent will…
CircleLoop's Progressive Dialer automates the dialing process for outbound calls, allowing agents to focus on conversations rather than manu…
Queue Management allows businesses to effectively organize and prioritize incoming calls based on urgency or other criteria. This feature en…
CircleLoop security and data handling
Key compliance certifications and security features for IT and security teams evaluating CircleLoop.
Certifications
Security features
Developer & data
Alternatives to CircleLoop
Why buyers keep looking beyond CircleLoop
Users may seek alternatives to CircleLoop if they require more advanced features, such as integrated CRM tools or extensive analytics capabilities, that better suit their business needs and enhance productivity.
Businesses with high call volumes might look for alternatives that offer more competitive pricing structures or unlimited calling plans, enabling them to manage costs effectively while maintaining communication efficiency.
Companies operating in multiple regions may consider alternatives that provide better international calling rates or coverage, ensuring seamless communication with global clients without incurring excessive fees.
Organizations prioritizing robust customer support might explore other options if they find CircleLoop’s support lacking in responsiveness or availability, as timely assistance is crucial for maintaining operational efficiency.
CircleLoop Support Options
Frequently Asked Questions About CircleLoop
Common questions buyers ask before choosing CircleLoop.
CircleLoop is a Call Center Software. CircleLoop offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
CircleLoop is a strong fit if: You need a cost-effective alternative to traditional phone systems with integrated real-time KPI reporting.; Your team values quick, seamless setup with personalized configurations and a user-friendly interface.. Consider alternatives if: Your organization is a large enterprise with complex call center requirements needing high reliability.; You require highly dependable call forwarding and minimal call drops for critical communications..
Buyers commonly note the following limitations of CircleLoop: Recent decline in service quality with frequent bugs and unreliable performance; Complicated and delayed account cancellation and number transfer processes; Inconsistent call forwarding and call dropping issues.
Some top alternatives to CircleLoop includes Nextiva, Dialer360, CloudTalk, HoduCC and CloudCall.
CircleLoop offers Free Trial, Subscription pricing models
The starting price of CircleLoop is $6.45/User/Month
Ready to try it?
Get started with CircleLoop
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].