9.1
SpotScore
CircleLoop Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
GDPRStarts from $6.45 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
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Spotsaas Analysis for CircleLoop
CircleLoop is a call center software solution primarily used by Sales Managers, Account Executives, and Customer Support Representatives in small to medium-sized businesses, including SaaS companies, consulting firms, and fintech businesses. With a rating of 4.22 out of 5 from 96 reviews, it is broadly validated, indicating a generally positive reception with some areas for improvement.
Users appreciate CircleLoop's efficient and helpful customer support team, which is responsive to user needs and requests. Additionally, the software offers a quick and smooth setup process with personalized configurations, making it particularly appealing for new users. However, a notable limitation is the recent decline in service quality, leading to frequent bugs and issues that negatively impact user experience.
Quick facts about CircleLoop
What is CircleLoop?
CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders are addressed.
Pricing
Starts from $6.45 / User / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
CircleLoop Software Demo
CircleLoop was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CircleLoop
- Use cases
- SaaS companies, Consulting firms, Fintech businesses
- Team types
- Sales Managers, Account Executives
- Company size
- 1-50 employees, 51-100 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose CircleLoop
Responsive and helpful customer support team
Quick and seamless setup with personalized configurations
User-friendly interface for both mobile and desktop
Is CircleLoop right for you?
Affordable, easy-to-use call center software for small to mid-sized enterprises.
Choose CircleLoop if
- You need a cost-effective alternative to traditional phone systems with integrated real-time KPI reporting.
- Your team values quick, seamless setup with personalized configurations and a user-friendly interface.
- You are a small to medium business (up to 100 employees) in SaaS, consulting, or fintech sectors.
Consider alternatives if
- Your organization is a large enterprise with complex call center requirements needing high reliability.
- You require highly dependable call forwarding and minimal call drops for critical communications.
What buyers should know before choosing CircleLoop
CircleLoop is a communication software with mixed user feedback. Strengths include low pricing and responsive support—the team typically replies quickly to tickets.
Weaknesses include call quality issues, unreliable call forwarding, and limited international calling options. Before shortlisting, verify call quality in your region during a demo, test call forwarding with your actual phone numbers, and confirm international calling coverage matches your needs.
Setup is straightforward, especially if CircleLoop's team configures custom settings for your account. However, resolving issues with call forwarding and international calling can take time.
Ask support for a timeline on bug fixes related to these features before committing. CircleLoop works best for small businesses with simple calling needs and tight budgets.
If your team relies on international calls or complex call routing, request a detailed feature walkthrough and ask existing customers in your region about call quality before purchasing.
CircleLoop pros and cons
- CircleLoop pros
Responsive and helpful customer support team
Quick and seamless setup with personalized configurations
User-friendly interface for both mobile and desktop
- CircleLoop cons
Recent decline in service quality with frequent bugs and unreliable performance
Complicated and delayed account cancellation and number transfer processes
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What is the pricing of CircleLoop?
CircleLoop Pricing Plans
Pay as you go
$6.45
/User/Month
Includes 1 UK Number
All CircleLoop features (Including call recording, conference calling and voicemail to text)
Unlimited inbound calls
UK outbound calls : From 3 paise per minute
International calls : From 3 paise per minute
Show more +
Unlimited
$19.36
/User/Month
Includes features of Pay as you go plan, plus
Unlimited outbound calls
Includes features of Add-ons
Weighing your options?
Not sure if CircleLoop fits your budget?
CircleLoop reviews and ratings
Buyer sentiment
Users appreciate CircleLoop's affordability and customer support but express concerns about recent service reliability and call quality issues.
What buyers like
- Ease of setup
- Customer support responsiveness
- User-friendly interface
Common complaints
- Call quality and reliability
- Account cancellation and number transfer difficulties
Are you using CircleLoop?
- See if CircleLoop fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of CircleLoop?
The Auto Call Recording feature automatically records all inbound and outbound calls for quality assurance purposes. This functionality allo…
Call Monitoring provides supervisors with real-time access to live calls, letting them listen in or intervene as needed during conversations…
Concurrency Support lets multiple agents handle calls simultaneously while maintaining call quality and connection reliability. This feature…
IVR Support (Interactive Voice Response) lets businesses create automated menus that guide callers through various options before reaching a…
The Inbound Call Center feature simplifies the handling of incoming calls. It provides an easy-to-use interface for agents to receive and ma…
The Live Chat feature provides an instant messaging platform for customers to communicate directly with support agents in real time. This to…
CircleLoop's Outbound Call Center feature lets businesses efficiently manage and execute outgoing calls. This feature allows agents to conne…
The Predictive Dialer takes automation a step further by analyzing agent availability and historical call data to predict when an agent will…
CircleLoop's Progressive Dialer automates the dialing process for outbound calls, letting agents focus on conversations rather than manual d…
Queue Management allows businesses to organize and prioritize incoming calls based on urgency or other criteria. Customers are placed in a q…
CircleLoop security and data handling
Key compliance certifications and security features for IT and security teams evaluating CircleLoop.
Certifications
Security features
Developer & data
Alternatives to CircleLoop
Why buyers keep looking beyond CircleLoop
Lacks integrated CRM and advanced analytics — teams needing deeper customer insights typically layer in Salesforce or Tableau
High-volume call centers need unlimited calling plans or per-minute rates below CircleLoop's standard pricing to stay cost-competitive
Multi-region operations require lower international calling rates and broader country coverage than CircleLoop currently offers
Support response times exceed 24 hours — organizations with critical communication workflows need faster escalation paths
CircleLoop Support Options
Frequently Asked Questions About CircleLoop
Common questions buyers ask before choosing CircleLoop.
CircleLoop is a Call Center Software. CircleLoop offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
CircleLoop is a strong fit if: You need a cost-effective alternative to traditional phone systems with integrated real-time KPI reporting.; Your team values quick, seamless setup with personalized configurations and a user-friendly interface.. Consider alternatives if: Your organization is a large enterprise with complex call center requirements needing high reliability.; You require highly dependable call forwarding and minimal call drops for critical communications..
Buyers commonly note the following limitations of CircleLoop: Recent decline in service quality with frequent bugs and unreliable performance; Complicated and delayed account cancellation and number transfer processes; Inconsistent call forwarding and call dropping issues.
Some top alternatives to CircleLoop includes Nextiva, CallTools, Voiptime, TalkDesk and Exotel.
CircleLoop offers Free Trial, Subscription pricing models
The starting price of CircleLoop is $6.45/User/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].