9.1
Spot Score
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Freshdesk Contact Center (Formerly Freshcaller) Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial & Free Plan Available
GDPR
SOC 2Starts from $15 / User / Month when Billed Yearly, also offers free forever plan
Travix
Blys
Pirate Studios
NJCTrusted by many companies including Travix
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller) is a call center software solution used by Customer Support Managers and Sales Managers in small to medium businesses with 50-500 employees. With a 4.0/5 rating from 13 reviews, it shows broad validation among users, indicating satisfaction but with room for improvement.
The platform's integration with Freshworks' suite of customer engagement tools streamlines workflows and enhances productivity, making it easy to use for various tasks. Its comprehensive channel integration across email, telephone, chat, and social media is particularly beneficial for customer support and sales teams. However, new users may find the feature-rich environment overwhelming without adequate support, and the limited marketplace selection restricts advanced functionalities.
Quick facts about Freshdesk Contact Center (Formerly Freshcaller)
What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and share lines with multiple users. Get real-time visibility into call queues, ongoing calls, and agent availability through the dashboard. Plus, the inbound caller id feature offers an understanding of caller details and past communications.
Pricing
Starts from $15 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Freshdesk Contact Center (Formerly Freshcaller) Software Demo
Freshdesk Contact Center (Formerly Freshcaller) was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Freshdesk Contact Center (Formerly Freshcaller)
- Use cases
- Customer Support, Sales Teams, SaaS, Martech, and Fintech companies
- Team types
- Customer Support Managers, Sales Managers
- Company size
- 50-500 employees, Small to Medium Businesses
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Freshdesk Contact Center (Formerly Freshcaller)
Unified platform integrating multiple customer engagement channels
User-friendly and intuitive interface simplifying customer interactions
Seamless integration with existing tools and tech stacks
Is Freshdesk Contact Center (Formerly Freshcaller) right for you?
Best for startups needing an easy, unified multi-channel call center solution.
Choose Freshdesk Contact Center (Formerly Freshcaller) if
- You want a cloud-based call center with multi-channel integration (email, phone, chat, social).
- Your team size is 50-500 employees in SaaS, Martech, or Fintech sectors.
- You need a user-friendly platform that integrates seamlessly with existing tools.
Consider alternatives if
- You require extensive third-party app marketplace integrations beyond the limited selection.
- Your team prefers minimal onboarding due to feature complexity and potential overwhelm.
What buyers should know before shortlisting Freshdesk Contact Center (Formerly Freshcaller)
Freshworks offers a suite of customer engagement tools that are greatly appreciated by users for their seamless integration and unified platform, which simplifies workflows and enhances productivity. Users especially value the easy usability and accessibility across various devices, making customer interactions efficient and effective.
The ability to integrate multiple channels like email, telephone, chat, and social media into a single platform is a standout feature, providing a centralized hub for managing customer interactions. While some users have mentioned minor issues such as occasional dialing problems, the overall positive feedback highlights the user-friendly interface, prompt support, and the platform's ability to streamline customer interactions effectively.
Freshworks products are widely loved by users due to their simplicity, customization options, and comprehensive features. The seamless integration with other Freshworks products further enhances efficiency, making it a valuable asset for businesses looking to optimize their customer support and engagement strategies.
Freshdesk Contact Center (Formerly Freshcaller) pros and cons
- Freshdesk Contact Center (Formerly Freshcaller) pros
Unified platform integrating multiple customer engagement channels
User-friendly and intuitive interface simplifying customer interactions
Seamless integration with existing tools and tech stacks
- Freshdesk Contact Center (Formerly Freshcaller) cons
Feature richness can overwhelm new users without sufficient support
Limited marketplace selection restricting advanced integrations
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Compare Freshdesk Contact Center (Formerly Freshcaller) side-by-side with top Call Center Software alternatives.
What is the pricing of Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center (Formerly Freshcaller) Pricing Plans
Sprout
Buy Local Numbers
Buy Toll-free Numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Show more +
Blossom
Includes features of Sprout Plan, plus
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Show more +
Garden
Includes features of Blossom plan, plus
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Show more +
Estate
Includes features of Garden plan, plus
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Show more +
Freshdesk Contact Center (Formerly Freshcaller) reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting ease of use and integration, tempered by concerns over dialing reliability and feature limitations.
What buyers like
- Ease of use
- Integration capabilities
- Unified multi-channel platform
Common complaints
- Dialing and call handling issues
- Limited marketplace and feature set
What users are saying
VN
vijeesh n
08/21/23
"Unveiling Excellence: A Review of Freshworks Solutions"
What do you like best about Freshworks? Unified Platform: Freshworks offers a suite of customer engagement tools, including customer support, ...
Read more
TK
Ted K
07/22/23
"Outstanding VOIP service"
What do you like best about Freshdesk Contact Center? It is simple and easy to use. You can use it on any PC or mobile device. It is cheaper than ...
Read more
YA
Yuri A
07/21/23
"Very Good Product"
What do you like best about Freshdesk Contact Center? The app is extremely easy to use and very user friendly. I like the country switching when ...
Read more
CB
Cristian B
07/06/23
"Great software! Prompt support!"
What do you like best about Freshworks Customer Service Suite? It solves most of our channel integration issues. We integrate at the moment: email, ...
Read more
GR
Gowtham R
05/17/23
"Easy to use CRM"
What do you like best about Freshworks? Easy use interface. Can be incorporated with social media app in ease. option to convert calls, messages and ...
Read more
AU
Anonymous User
04/21/23
"Great tool for Calling and emailing customers"
What do you like best about Freshdesk Contact Center? It helps to manage customer interactions including phone, email, and chat, which is easy to use ...
Read more
- See if Freshdesk Contact Center (Formerly Freshcaller) fits your business
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- A demo or quick answers, your call
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What are the features of Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center’s Auto Call Recording feature automatically captures all inbound and outbound calls for quality assurance and train…
The Call Monitoring feature empowers supervisors to listen in on live calls without interrupting the conversation between agents and custome…
With Concurrency Support, Freshdesk Contact Center allows multiple agents to handle calls simultaneously without compromising the quality of…
The IVR Support feature streamlines call handling by allowing organizations to create an Interactive Voice Response system that guides calle…
Freshdesk Contact Center’s Inbound Call Center feature is designed to handle incoming customer calls seamlessly. It automatically routes cal…
The Outbound Call Center feature of Freshdesk Contact Center enables organizations to efficiently reach out to customers or leads through ph…
The Queue Management feature in Freshdesk Contact Center provides a systematic approach to managing incoming calls when all agents are busy.…
Freshdesk Contact Center (Formerly Freshcaller) security and data handling
Key compliance certifications and security features for IT and security teams evaluating Freshdesk Contact Center (Formerly Freshcaller).
Certifications
Security features
Developer & data
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Why buyers keep looking beyond Freshdesk Contact Center (Formerly Freshcaller)
Users may seek alternatives due to pricing concerns, especially if their business model requires a more flexible or cost-effective solution that can scale without incurring high monthly fees.
Some businesses might find Freshdesk Contact Center lacking specific integrations with other tools they rely on, prompting them to explore options that offer better compatibility with their existing systems.
Companies with unique or complex customer support needs may look for alternatives that provide advanced features such as AI-driven analytics or omnichannel capabilities, which may not be fully supported by Freshdesk.
Organizations experiencing rapid growth may require more robust customization options and features that align with their evolving needs, leading them to evaluate other platforms that offer greater flexibility.
Users may consider alternatives if they encounter limitations in customer support responsiveness or service reliability, prompting a search for solutions that prioritize user experience and uptime.
Freshdesk Contact Center (Formerly Freshcaller) Customers
Travix
Blys
Pirate Studios
NJC
Freshdesk Contact Center (Formerly Freshcaller) Support Options
Frequently Asked Questions About Freshdesk Contact Center (Formerly Freshcaller)
Common questions buyers ask before choosing Freshdesk Contact Center (Formerly Freshcaller).
Freshdesk Contact Center (Formerly Freshcaller) is a Call Center Software. Freshdesk Contact Center (Formerly Freshcaller) offers Outbound Call Center, Inbound Call Center, Concurrency Support, Queue Management (Calls), IVR Support and many more functionalities.
Freshdesk Contact Center (Formerly Freshcaller) is a strong fit if: You want a cloud-based call center with multi-channel integration (email, phone, chat, social).; Your team size is 50-500 employees in SaaS, Martech, or Fintech sectors.. Consider alternatives if: You require extensive third-party app marketplace integrations beyond the limited selection.; Your team prefers minimal onboarding due to feature complexity and potential overwhelm..
Buyers commonly note the following limitations of Freshdesk Contact Center (Formerly Freshcaller): Feature richness can overwhelm new users without sufficient support; Limited marketplace selection restricting advanced integrations; Dialing issues reported by some users impacting call reliability.
Some top alternatives to Freshdesk Contact Center (Formerly Freshcaller) includes Nextiva, Freshsales, Zendesk Talk, TalkDesk and LeadDesk.
Freshdesk Contact Center (Formerly Freshcaller) offers Free Trial, Freemium, Subscription pricing models
The starting price of Freshdesk Contact Center (Formerly Freshcaller) is $15/User/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].