8.8
Spot Score
Voiptime Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRVoiptime offers custom pricing plan
Toast
MSV
UA.TAOTrusted by many companies including Toast
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Voiptime
Voiptime is a call center software solution tailored for Sales Managers and Account Executives in medium-sized businesses, particularly those with 50 to 500 employees. With a high rating of 4.9/5 from 13 reviews, it is broadly validated by users who appreciate its capabilities in enhancing call center operations.
Voiptime's intelligent call routing and two-way CRM integration are praised for boosting efficiency and providing real-time client information during calls. However, new users might find the extensive feature set overwhelming without adequate support. Additionally, the limited selection in the Marketplace for additional apps could restrict advanced functionalities for some users.
Quick facts about Voiptime
What is Voiptime?
Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a unique social experience to further improve customer satisfaction. By using Voiptime you don't need to be in-house since Voiptime is a complete platform made of voice, chat and social media unite.
Pricing
Voiptime offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Voiptime Screenshots
Voiptime was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Voiptime
- Use cases
- Sales Automation, SaaS companies, Consulting and Revtech firms
- Team types
- Sales Managers, Account Executives
- Company size
- 50 to 500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Low
Why teams choose Voiptime
Intelligent call routing reduces call transfers and wait times
Two-way CRM integration provides real-time client information during calls
Easy to use and quick to implement with minimal setup time
Is Voiptime right for you?
Best for medium-sized sales teams needing efficient call routing and CRM integration.
Choose Voiptime if
- You manage a 50-500 employee sales or consulting team needing streamlined call handling.
- You want quick setup with minimal complexity and easy-to-use call center software.
- You require real-time two-way CRM integration to enhance agent-customer interactions.
Consider alternatives if
- Your organization depends heavily on extensive third-party app integrations and custom connectors.
- Your team lacks onboarding support and may be overwhelmed by a feature-rich platform.
What buyers should know before shortlisting Voiptime
Voiptime Cloud stands out as a robust and efficient call center solution, as highlighted by its users over the past 12 months. One of its key strengths is the intelligent call routing feature, which has significantly reduced call transfers and improved customer satisfaction by minimizing wait times.
The customizable IVR and two-way CRM integration provide personalized service and enhance efficiency for customer service reps. Users appreciate the ease of use and management capabilities, including detailed reporting and workforce management tools.
Additionally, Voiptime Cloud excels in facilitating outbound campaigns, automating dialing tasks, and ensuring quality service. The software's combination of features and cost-efficiency has garnered positive feedback.
While some users mentioned minor issues like the need for further CRM integration or additional features in certain areas, the overall consensus is that Voiptime Cloud is a powerful and user-friendly tool for call center operations. Its strong customer service and effective dialing capabilities make it a valuable asset for businesses seeking to enhance their communication channels and streamline operations.
Voiptime pros and cons
- Voiptime pros
Intelligent call routing reduces call transfers and wait times
Two-way CRM integration provides real-time client information during calls
Easy to use and quick to implement with minimal setup time
- Voiptime cons
Feature richness can overwhelm new users without proper support
Limited marketplace for additional apps and connectors restricts advanced customization
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What is the pricing of Voiptime?
Voiptime uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Voiptime Pricing Plans
Professional
Approximately 2000 minutes free to the USA per agent monthly
Up to $14 free usage credit for global calling per agent monthly
Unlimited concurrent calls*
Built-in CRM with callback scheduling
Preview, Power and Predictive dialers
Show more +
Enterprise
Multichannel communication (voice, email, robocalls, web chat, web callback)
ACD routing and call queues
Inbound and outbound IVR
Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns
Call script builder
Show more +
Voiptime reviews and ratings
Buyer sentiment
Users highly value Voiptime for its intelligent call routing, ease of use, and CRM integration, though some find the feature set overwhelming and desire more marketplace options.
What buyers like
- Call routing efficiency
- Ease of use
- CRM integration
Common complaints
- Feature complexity for new users
- Limited app marketplace
What users are saying
AM
Anastasia M
06/01/21
"The best software for customer service"
What do you like best about Voiptime Cloud? It is very simple to use and implement! It took less than two days to start working. Also, our customer ...
Read more
PO
Peter O
06/01/21
"Good call center solution"
What do you like best about Voiptime Cloud? We've significantly reduced the number of call transfers thanks to their ACD with intelligent call ...
Read more
AU
Anonymous User
05/07/20
"Multichannel professional contact centre software"
What do you like best about Voiptime Cloud? We awlays seek ways to improve our communication channels with our clients and successfully deal with all ...
Read more
HZ
Helga Z
05/04/20
"The professional instrument for making massive outbound campaigns"
What do you like best about Voiptime Cloud? Thanks to Voiptime Cloud software we grant our clients with expert service. This software is especially ...
Read more
TD
Tom D
04/25/20
"A amazing customer service"
What do you like best about Voiptime Cloud? Working with Tanya and the team at Voiptime is awesome! By far the best customer service I have every ...
Read more
VF
Valerie F
04/24/20
"YES to Voiptime cloud solution"
What do you like best about Voiptime Cloud? This is a blended call center solution handling both inbound and outbound calls, it has easily configured ...
Read more
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What are the features of Voiptime?
The Auto Call Recording feature automatically records all calls for quality assurance and training purposes. By capturing conversations betw…
Call Monitoring enables supervisors to listen in on live calls for real-time quality assurance and coaching without interrupting the convers…
Concurrency Support in Voiptime enables multiple simultaneous calls to be handled without degradation in call quality or performance. This f…
Voiptime's IVR Support (Interactive Voice Response) allows businesses to automate responses to common inquiries through pre-recorded voice m…
The Inbound Call Center feature allows businesses to handle incoming calls seamlessly and efficiently. With sophisticated routing capabiliti…
The Live Chat feature provides an additional communication channel for customers seeking immediate support or information. This real-time in…
Voiptime's Outbound Call Center feature empowers businesses to efficiently manage and execute large volumes of outbound calls. This feature…
The Predictive Dialer takes automation a step further by using algorithms to predict when an agent will be available and automatically dials…
Voiptime’s Progressive Dialer automates the dialing process for agents by connecting them only when a call is answered. This means that agen…
Queue Management (Calls) helps organize incoming calls during high-traffic periods by placing callers in a virtual queue until an agent is a…
Voiptime security and data handling
Key compliance certifications and security features for IT and security teams evaluating Voiptime.
Certifications
Security features
Developer & data
Alternatives to Voiptime
Why buyers keep looking beyond Voiptime
Users may seek alternatives to Voiptime if they require more advanced features, such as enhanced call analytics or integrations with specific CRM systems that better suit their operational needs.
Some businesses might consider alternatives due to cost concerns, especially if they find other solutions offering similar functionalities at a lower price point or with more flexible pricing plans.
Organizations looking for better customer support might explore other options if they experience delays or inadequate assistance from Voiptime's support team during critical times.
Companies with specific compliance requirements may look for alternative VoIP solutions that provide stronger security measures or are tailored to meet industry regulations more effectively than Voiptime.
Voiptime Customers
Toast
MSV
UA.TAO
Voiptime Support Options
Frequently Asked Questions About Voiptime
Common questions buyers ask before choosing Voiptime.
Voiptime is a Call Center Software. Voiptime offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
Voiptime is a strong fit if: You manage a 50-500 employee sales or consulting team needing streamlined call handling.; You want quick setup with minimal complexity and easy-to-use call center software.. Consider alternatives if: Your organization depends heavily on extensive third-party app integrations and custom connectors.; Your team lacks onboarding support and may be overwhelmed by a feature-rich platform..
Buyers commonly note the following limitations of Voiptime: Feature richness can overwhelm new users without proper support; Limited marketplace for additional apps and connectors restricts advanced customization; Pricing is quotation-based, lacking transparency upfront.
Some top alternatives to Voiptime includes Nextiva, TalkDesk, Dialer360, CallTools and My Hotline.
Voiptime offers Quotation Based pricing model
The starting price is not disclosed by Voiptime. You can visit Voiptime pricing page to get the latest pricing.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].