8.8
Spot Score
uContact Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRStarts from $50 / User / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for uContact
uContact at 4.9/5 from 29 reviews and SpotScore 8.8 is built for Sales Managers and Account Executives at medium-sized Martech, Fintech, SaaS, and Consulting firms that need real-time call monitoring and lead tracking. The platform's interface reduces time spent navigating menus, and its monitoring tools help teams track conversion rates and connection success directly from the dashboard. New users typically need training to use advanced features effectively.
Call center software replaces manual call logging and disconnected CRM updates with unified call recording, real-time team visibility, and automated lead routing. Sales teams use it to reduce call handling time and increase qualified handoffs to closing stages.
Quick picks:
What is uContact?
uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal use, uContact guarantees real time reporting capabilities and prompt customer service.
Pricing
Starts from $50 / User / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
uContact Software Demo
uContact was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider uContact
- Use cases
- Martech companies, Fintech companies, SaaS and Consulting firms
- Team types
- Sales Managers, Account Executives
- Company size
- 50 to 500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose uContact
Intuitive and user-friendly interface for both users and supervisors
Real-time monitoring and reporting capabilities
Versatile omnichannel communication features
Is uContact right for you?
Best for medium-sized call centers needing intuitive omnichannel communication.
Choose uContact if
- You operate a medium business with 50 to 500 employees needing streamlined call center management.
- Your team values real-time monitoring and reporting to optimize customer interactions.
- You want an easy-to-use platform with quick onboarding for sales and business development teams.
Consider alternatives if
- Your organization requires extensive platform customization and advanced third-party integrations.
- Your team lacks access to proper training or support resources to overcome initial complexity.
What buyers should know before shortlisting uContact
uContact has garnered praise for its user-friendly platform and stable performance. Users appreciate the ease of use, quick support, and comprehensive features that cater to call center operations effectively.
The platform offers real-time dashboards, quality call monitoring, and bulk call handling capabilities, enhancing operational efficiency. Additionally, the intuitive nature of uContact, coupled with its omnichannel communication solutions, streamlines task management for both agents and supervisors.
While some reviewers mentioned minor issues or areas for improvement, such as the need for more channels, overall feedback leans towards the platform's positive impact on call center performance. With features like real-time data dashboards, call recordings, and various dialer options, uContact proves to be a valuable tool for enhancing customer interactions and increasing productivity.
Its affordability, expansive feature set, and accessible interface make it a standout choice for businesses seeking a reliable contact center solution.
uContact pros and cons
- uContact pros
Intuitive and user-friendly interface for both users and supervisors
Real-time monitoring and reporting capabilities
Versatile omnichannel communication features
- uContact cons
Initial complexity without adequate training or support
Limited customization options and marketplace integrations
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Compare uContact side-by-side with top Call Center Software alternatives.
What is the pricing of uContact?
uContact Pricing Plans
Classic (Cloud)
$50
/User/Month
ACD
Inbound, Outbound, Blended
Dialers: Preview,Progressive,Power & Predictive
IVR
Sophisticated PBX
Show more +
Omni (Cloud)
$60
/User/Month
Include features of Classic plan, plus
Unified Inbox
SMS
Web Chat: with audio and video call
Web Click to Call
Show more +
Play (Cloud)
$60
/User/Month
Includes features of Classic plan, plus
Gamification
Customizable games
Objectives by agent, group and area
Customizable measures and objectives
Show more +
Full (Cloud)
$70
/User/Month
Includes feature of Play plan, plus
**Classic Plan (Cloud) - $50/User/Month**
Ideal for small to medium-sized businesses seeking a robust call center solution, the Classic plan offers essential features like Automatic Call Distribution (ACD), inbound and outbound dialing capabilities, and real-time monitoring. With sophisticated PBX functionalities and CRM Lite integration, this plan is perfect for teams looking to enhance their communication efficiency without breaking the bank.
**Omni Plan (Cloud) - $60/User/Month**
Designed for businesses that require a comprehensive multichannel communication approach, the Omni plan builds upon the Classic features by adding a Unified Inbox and support for SMS, web chat (including audio and video calls), and email. This plan is ideal for customer service teams aiming to streamline interactions across various platforms while ensuring a seamless customer experience.
**Play Plan (Cloud) - $60/User/Month**
Tailored for organizations focusing on employee engagement and performance enhancement, the Play plan incorporates gamification elements along with all Classic features. With customizable games, objectives, and dynamic rankings, this plan is perfect for teams looking to boost morale and productivity through friendly competition while maintaining high service standards.
**Full Plan (Cloud) - $70/User/Month**
The Full plan is designed for enterprises that want to leverage the full suite of uContact’s capabilities. It includes all features from the Play plan while providing advanced analytics and reporting tools to measure team performance effectively. Ideal for larger organizations or those with complex needs, this plan ensures you have all the tools necessary to drive success and optimize your operations.
uContact reviews and ratings
Buyer sentiment
Users overwhelmingly praise uContact for its ease of use, real-time monitoring, and effective omnichannel communication, though some note initial complexity and limited customization.
What buyers like
- Ease of use
- Real-time monitoring
- Omnichannel communication
Common complaints
- Initial complexity
- Limited customization
What users are saying
AU
Anonymous User
11/03/21
"muy buen servicio y la plataforma es muy estable"
What do you like best about uContact? el uso de de la plataforma es muy amigable What do you dislike about uContact?
AU
Anonymous User
11/02/21
"Una plataforma muy completa"
What do you like best about uContact? la facilidad de la herramienta y el rapido soporte que tiene What do you dislike about uContact?
AU
Anonymous User
10/30/21
"Sistema integral y funcional"
What do you like best about uContact? Facil entendimiento para el usuario y supervision de agentes What do you dislike about uContact?
CP
Carolina P
10/30/21
"Es una herramienta de trabajo muy completa"
What do you like best about uContact? No es una herramienta compleja de manejar y aprender desde un primer momento What do you dislike about uContact?
JM
JOSE M
10/29/21
"Permite descargar informes de gestión"
What do you like best about uContact? que podemos controlar los diferentes puestos de trabajo de una forma muy facil What do you dislike about uContact?
A
Ashton
08/04/21
Helps me monitor the quality of calls.
PROS: This lets me oversee the operations in our call center. I've been able to see real-time updates on the dashboard, lets me listen in on ...
Read more
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What are the features of uContact?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Many programs feature concurrency, allowing multiple users to work on the same record simultaneously. Concurrency control, on the other hand…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Progressive dialing is a "middle ground" solution between manual and more advanced predictive dialer solutions. When making outbound calls,…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
uContact security and data handling
Key compliance certifications and security features for IT and security teams evaluating uContact.
Certifications
Developer & data
Alternatives to uContact
Why buyers keep looking beyond uContact
Users may seek alternatives to uContact if they require more advanced reporting and analytics features, as some competitors offer deeper insights into customer interactions and performance metrics.
Organizations looking for enhanced integration capabilities with other software tools might consider alternatives, especially if they rely heavily on specific CRM or ERP systems that uContact does not support.
Cost-effectiveness can drive users to explore other options; businesses with tight budgets may find similar solutions at a lower price point, offering comparable functionalities without compromising quality.
Companies needing a more user-friendly interface or improved customer support may turn to alternatives, especially if they encounter challenges in onboarding or navigating uContact's platform.
Businesses that prioritize scalability might look for alternatives that better accommodate their growth, ensuring that the chosen solution can evolve alongside their expanding operational needs.
uContact Support Options
Frequently Asked Questions About uContact
Common questions buyers ask before choosing uContact.
uContact is a Call Center Software. uContact offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
uContact is a strong fit if: You operate a medium business with 50 to 500 employees needing streamlined call center management.; Your team values real-time monitoring and reporting to optimize customer interactions.. Consider alternatives if: Your organization requires extensive platform customization and advanced third-party integrations.; Your team lacks access to proper training or support resources to overcome initial complexity..
Buyers commonly note the following limitations of uContact: Initial complexity without adequate training or support; Limited customization options and marketplace integrations; Potential gaps in advanced functionality for specialized needs.
Some top alternatives to uContact includes Nextiva, FIVE CRM, TalkDesk, Calabrio One and My Hotline.
uContact offers Subscription pricing model
The starting price of uContact is $50/User/Month
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].