Spot Score

TalkDesk

Empower your team, elevate your customer support.

4.4

(3656)

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Starts from $85/user/month when monthly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Integrations

Support

FAQs

What is TalkDesk?

Affiliate Disclosure

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, analyze performance metrics from multiple sources, track sales leads and follow up on past contacts. This all connects via a single portal where your teams can collaborate on live cases from any device.

Pricing

Starts from $85/user/month when monthly

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

TalkDesk software demo

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TalkDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

TalkDesk is best suited for

Employee count: 50 to 5,000 employees
Industries: Martech, Fintech, SaaS, Customer Support, and E-commerce
Job Titles: Customer Service Managers, Support Agents, Operations Managers, and IT Administrators

Benefits of using TalkDesk

Seamless Integration: TalkDesk effortlessly integrates with your existing systems, allowing your team to enhance productivity without disrupting established workflows. This means you can focus on what matters most—serving your customers.
Enhanced Customer Experience: With advanced features like intelligent call routing and real-time analytics, TalkDesk empowers agents to provide personalized and efficient service, creating a more satisfying experience for your clients.
Scalable Solutions: Whether you're a growing startup or an established enterprise, TalkDesk scales with you. As your business evolves, its adaptable platform ensures that you have the right tools at your fingertips to meet changing demands.

TalkDesk Features

Show Feature Explanation

Features Score:

Queue Management (Calls)

Explanation of TalkDesk Key Features

Outbound Call Center
Inbound Call Center
Concurrency Support
Live Chat
Progressive Dialer
Predictive Dialer
Queue Management (Calls)
IVR Support
Auto Call Recording
Call Monitoring

TalkDesk Pricing

Visit website

Free Trial

Not available

TalkDesk Pricing

Starts from $85/user/month when monthly

Pricing Model

Paid Plans (Subscription )

Visit website

Pricing Plans

CX Cloud Professional

$85

/user/month

Cx Cloud Essentials

$85

/user/month

CX Cloud Elevate

$115

/user/month

CX Cloud Elite

$145

/user/month

Explore in-depth pricing

**CX Cloud Essentials - $85/user/month**

Ideal for small to mid-sized businesses looking to enhance their customer support capabilities without the complexity of advanced features. This plan offers essential tools like ACD and IVR (Studio), enabling efficient call management and customer interaction while providing access to real-time dashboards and basic analytics.

**CX Cloud Professional - $85/user/month**

Designed for growing companies that require a comprehensive solution for customer engagement, this plan includes features such as the industry's deepest Salesforce integration, omnichannel support, and workforce management tools. The focus on real-time insights through business intelligence and mood sentiment analysis sets it apart, ensuring teams can make data-driven decisions effortlessly.

**CX Cloud Elevate - $115/user/month**

Perfect for organizations aiming to elevate their customer experience strategy, this plan builds on the Professional tier by adding advanced features like speech analytics and virtual agent capabilities. The enhanced reporting options and AI Trainer enable teams to streamline operations and improve service quality, making it suitable for businesses with a strong emphasis on innovation.

**CX Cloud Elite - $145/user/month**

Tailored for enterprises that demand the highest level of service reliability and customization, this plan offers all features of the Elevate plan along with a 100% uptime SLA and custom report creation. The inclusion of all APIs ensures seamless integration with existing systems, making it an ideal choice for large-scale organizations that prioritize flexibility and performance.

**CX Cloud Professional Plus - Price TBD**

This plan is perfect for teams that require mobility and in-depth reporting capabilities. It includes all features from the Professional plan, plus mobile agent access and CSAT SMS surveys, allowing agents to work effectively from anywhere while gathering valuable customer feedback in real time.

**CX Cloud Enterprise - Price TBD**

Best suited for large corporations needing a robust solution with complete control over their customer service operations. This plan encompasses everything in the Professional Plus package while guaranteeing 100% uptime SLA and offering extensive customization options through custom reports and dashboards, ensuring enterprise-level needs are met efficiently.

Screenshots of the TalkDesk Pricing Page

Disclaimer: Pricing information for TalkDesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for TalkDesk

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Why users might consider alternative to TalkDesk?

Users might consider alternatives to TalkDesk due to the need for more tailored features that better fit their unique business requirements, as some may find TalkDesk's offerings too generic or lacking specific capabilities.
Cost-effectiveness can be a significant factor; businesses seeking budget-friendly solutions may find alternatives that provide similar or even superior functionalities at lower price points.
Integration with existing software is crucial for many users; if TalkDesk does not seamlessly connect with their current systems, exploring alternatives that offer better compatibility becomes a priority.
Scalability is another consideration; companies anticipating rapid growth may prefer alternatives that offer more flexible plans or features designed to accommodate increasing demand without extensive upgrades.
Customer support experiences can vary significantly; users dissatisfied with TalkDesk's support may seek alternatives known for superior service and responsiveness, ensuring they receive timely assistance when needed.

View all TalkDesk alternatives

TalkDesk Reviews & Ratings

4.4

Very Good

Based on 3656 ratings & 2962 reviews

Rating Distribution

Excellent

(2055)

Very Good

(718)

Good

(137)

Poor

(20)

Terible

(32)

Expert's Review

Talkdesk has garnered positive reviews from users over the past year, showcasing its key strengths in providing an efficient and user-friendly phone system. Users praise its hands-off configuration once set up, making it effortless to use. The platform's continual visual and operational improvements enhance the overall calling experience, particularly in ...Read more

TalkDesk pros and cons

Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.

Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.

User Review

Anonymous User

05/30/24

4 out of 5

"Talkdesk - From an IT Support Engineer's perspective"

What do you like best about Talkdesk? Almost completely hands-off after the user's profile is configured What do you dislike about Talkdesk?

Cynthia S

05/29/24

5 out of 5

"We are coming up to our 4 year anniversary using Talkdesk, we are very happy with the performance!"

What do you like best about Talkdesk? Year by year they are improving the visual space and making incoming and outgoing calls easier to follow. I also ...

AJ R

01/24/24

4.5 out of 5

"Streamline with your Business with an Effortless Phone System"

What do you like best about Talkdesk? This aids to provide and deliver better service by giving crucial context details/information about a customer ...

Anonymous User

01/16/24

5 out of 5

"Great tool for small business."

What do you like best about Talkdesk? The dashboard section is very user-friendly. The report section is getting few good updates to customize ...

View all Reviews

TalkDesk Customers

IBM

Peloton

Stitch Fix

Wounded Warrior Project

TalkDesk Integrations

4.3

4.5

4.4

4.3

View all integrations

TalkDesk Support

Contact

+1 (888) 743-3044

Customer Service

24/7 (Live rep)

Online

Location

San Francisco, California

Reach out to TalkDesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

TalkDesk is a Call Center Software. TalkDesk offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.

Some top alternatives to TalkDesk includes Nextiva, Zendesk Talk, HoduCC, Call Center Studio and Freshdesk Contact Center (Formerly Freshcaller).

Yes, TalkDesk provides API.

Yes, TalkDesk provides a mobile app.

TalkDesk is located in San Francisco, California

TalkDesk offers Subscription pricing model

Yes, TalkDesk can integrate with Salesforce, Slack, LiveChatYou can find more integration for TalkDesk here

The starting price of TalkDesk is $85/user/month when monthly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.