8.6
Spot Score
YakoVoice Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Cisco
OLA
TATA
Quikr
CognizantTrusted by many companies including Cisco
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
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Security & Compliance
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What is YakoVoice?
YakoVoice is the next-generation unified communication, customer engagement and call center solution. YakoVoice continues to change the way companies serve agents and customers. Using YakoVoice's unique Automated Call Distribution (ACD), agents are dispatched based on service level agreements. The system delivers real-time status updates of each agent or customer to management in an easy to read dashboard.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
YakoVoice Software Demo
YakoVoice was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider YakoVoice
- Team types
- Large Enterprises, Medium Business
Why teams choose YakoVoice
The automated call distribution system optimizes agent workload based on service agreements.
Real-time updates provide management with insights into agent and customer interactions.
The intuitive dashboard simplifies monitoring and reporting for managers.
Is YakoVoice right for you?
What buyers should know before shortlisting YakoVoice
YakoVoice offers a robust solution for call centers with its automated call distribution and real-time monitoring features. Its user-friendly dashboard enhances management oversight, making it suitable for businesses focused on customer engagement.
YakoVoice pros and cons
- YakoVoice pros
The automated call distribution system optimizes agent workload based on service agreements.
Real-time updates provide management with insights into agent and customer interactions.
The intuitive dashboard simplifies monitoring and reporting for managers.
- YakoVoice cons
Integration limitations may hinder some workflows.
Training may be necessary for effective use.
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Get started with YakoVoice
Start your free trial — no credit card required.
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What is the pricing of YakoVoice?
YakoVoice Pricing Plans
Basic
Welcome Message
Dynamic Extensions
Misscall Notification
Unlimited Calls
Unlimited Agents
Show more +
Advance
Includes features of Basic plan, plus
Web-hook API
Call Recording(2GB)
API Based Menu Selection
Input Capture
Enterprise
Includes features of Advance plan, plus
Custom Music On Hold
Multi-Language
Sticky Agent
Automated Agent Routing
YakoVoice reviews and ratings
What buyers like
- Real-time agent status updates
- Automated Call Distribution
- User-friendly dashboard
Common complaints
- Limited integrations available
- May require training for agents
- Pricing can be high for small teams
What are the features of YakoVoice?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Many programs feature concurrency, allowing multiple users to work on the same record simultaneously. Concurrency control, on the other hand…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Progressive dialing is a "middle ground" solution between manual and more advanced predictive dialer solutions. When making outbound calls,…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
YakoVoice security and data handling
Key compliance certifications and security features for IT and security teams evaluating YakoVoice.
Developer & data
Alternatives to YakoVoice
YakoVoice Customers
Cisco
OLA
TATA
Quikr
Cognizant
ICICI Bank
AXIS Bank
Classmate Spell Bee
YakoVoice Support Options
Frequently Asked Questions About YakoVoice
Common questions buyers ask before choosing YakoVoice.
YakoVoice is a Call Center Software. YakoVoice offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
Buyers commonly note the following limitations of YakoVoice: Integration limitations may hinder some workflows.; Training may be necessary for effective use.; Higher pricing could be a barrier for smaller teams..
Some top alternatives to YakoVoice includes Nextiva, TalkDesk, Novanet Cloud Contact Center, CloudTalk and CloudCall.
YakoVoice offers Free Trial, Subscription pricing models
The starting price is not disclosed by YakoVoice. You can visit YakoVoice pricing page to get the latest pricing.
Ready to try it?
Get started with YakoVoice
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].