9.6
Spot Score
Nextiva Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2
HIPAAStarts from $18.95 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Nextiva
Nextiva at 4.4/5 from 1,473 reviews and SpotScore 9.6 serves Sales Managers and Account Executives at SaaS companies and consulting firms with 10–500 employees. Users report zero dropped calls, audio issues, or service outages. Customer support receives consistent praise for responsiveness and technical knowledge. The main limitation is occasional chat service delays that can slow issue resolution.
Nextiva is a cloud-based phone system and call center platform for small to mid-market sales teams. It replaces traditional phone infrastructure and reduces time spent on call management and customer support coordination.
Quick picks:
What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web conferences, social media integration for team collaboration and public/private forums. Serge Vovc CEO
Pricing
Starts from $18.95 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Nextiva Software Demo
Nextiva was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Nextiva
- Use cases
- SaaS companies, Consulting firms, Martech and Sales Automation teams
- Team types
- Sales Managers, Account Executives
- Company size
- 10-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose Nextiva
Reliable service with no dropped calls or audio issues
Excellent and responsive customer support
Smooth setup process and fast issue resolution
Is Nextiva right for you?
Best for SMBs needing reliable, easy-to-use cloud call center with multi-channel support.
Choose Nextiva if
- You want a simple, streamlined setup with fast issue resolution.
- Your team relies on integrated voice, video, chat, and social media communication.
- You prioritize reliable call quality with minimal dropped calls or audio issues.
Consider alternatives if
- Your company requires highly customized or complex call center workflows.
- You need extensive on-premises telephony infrastructure rather than cloud-based solutions.
What buyers should know before shortlisting Nextiva
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues.
The ease of upgrading and adding services is highlighted as a major strength, along with consistently knowledgeable and polite support representatives. While a few instances of challenges with customer service are subtly mentioned, the standout feature of Nextiva seems to be its ability to resolve issues efficiently, with employees like Leo, Carlos, and Nick earning special recognition for their exceptional assistance.
Overall, Nextiva stands out for its reliability, user-friendly setup, and a dedicated support team, making it a top choice for businesses seeking a hassle-free communication solution.
Nextiva pros and cons
- Nextiva pros
Reliable service with no dropped calls or audio issues
Excellent and responsive customer support
Smooth setup process and fast issue resolution
- Nextiva cons
Occasional slow and ineffective chat service
Long hold times and multiple transfers during support calls
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What is the pricing of Nextiva?
Nextiva Pricing Plans
Essential (Business communication)
7-Day Free Trial right arrow icon
Unlimited voice & video calling
Auto-attendant & toll free numbers
Integrations with Outlook & Google Contacts
Voicemail to email notifications
Show more +
Professional (Business Communication)
Everything in Essential, Plus
Unlimited conference calls, 40 participants
Unlimited video conferencing, up to 250 participants
Call Pop, up to 250 contacts
Mobile SMS/MMS
Show more +
Enterprise (Business Communication)
Get a Demo right arrow icon
Everything in Professional, Plus
Unlimited participants on voice & video conferencing
Unlimited video conference recording & call recording
Unlimited call pop
Show more +
Ultimate (Business Communication)
Everything in Enterprise, Plus
Sales productivity & pipeline management
Service productivity & ticket management
Automated surveys
Customer journey analytics
Nextiva reviews and ratings
Buyer sentiment
Users consistently praise Nextiva for its reliability, excellent customer support, and ease of setup, with minor complaints about chat responsiveness and support wait times.
What buyers like
- Reliability of call quality
- Customer support quality
- Ease of setup and upgrades
Common complaints
- Chat service delays
- Long support hold times
What users are saying
GB
Grady Barrett
11/12/24
Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, ...
Read more
GB
Grady Barrett
11/12/24
Very reliable! And the customer support is fantastic. I have only called in a couple times, however, each time the support rep has been very polite, ...
Read more
GH
Glen Hughes
11/12/24
Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline ...
Read more
GH
Glen Hughes
11/12/24
Our company has had Nextiva for 6 months and we have not had any dropped calls, no audio issues, no outages, and the transition from our landline ...
Read more
JJ
Jane Johnson
11/11/24
Great service and walkthrough on…
Great service and walkthrough on establishing the services
RP
Roman P
11/11/24
Carlos was helpful and also called me…
Carlos was helpful and also called me back after a dropped call. big points!
- See if Nextiva fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Nextiva?
The Auto Call Recording feature allows businesses to automatically record all calls for training, quality assurance, and compliance purposes…
Call Monitoring provides supervisors with real-time access to ongoing conversations between agents and customers. This feature enables manag…
Concurrency Support in Nextiva allows multiple users to handle simultaneous calls without compromising call quality or system performance. T…
Nextiva’s IVR Support (Interactive Voice Response) enables businesses to automate responses to common inquiries through an interactive menu…
Nextiva’s Inbound Call Center feature streamlines the handling of incoming calls, ensuring that every customer interaction is managed effect…
The Live Chat feature offers a real-time communication channel between customers and support teams directly through your website or app. Thi…
The Outbound Call Center feature of Nextiva empowers businesses to efficiently manage and execute outbound calling campaigns. This feature a…
Queue Management (Calls) is designed to optimize how incoming calls are handled when all agents are busy. It allows callers to be placed in…
Nextiva security and data handling
Key compliance certifications and security features for IT and security teams evaluating Nextiva.
Certifications
Security features
Developer & data
Alternatives to Nextiva
Why buyers keep looking beyond Nextiva
Users may seek alternatives to Nextiva due to pricing concerns, especially if their business requires a more budget-friendly solution without sacrificing essential features or call quality.
Some businesses might find that Nextiva lacks specific integrations with existing software tools, prompting them to explore options that offer better compatibility with their current systems.
Companies experiencing issues with customer support responsiveness could consider alternatives that provide more reliable and accessible service, ensuring their communication needs are promptly addressed.
Organizations looking for specialized features like advanced analytics or enhanced mobile capabilities may find Nextiva insufficient and opt for competitors that cater specifically to those needs.
Businesses expanding internationally may require VoIP solutions with stronger global reach and competitive international rates, leading them to explore alternatives that better fit their global communication strategy.
Nextiva Support Options
Frequently Asked Questions About Nextiva
Common questions buyers ask before choosing Nextiva.
Nextiva is a Call Center Software. Nextiva offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Queue Management (Calls) and many more functionalities.
Nextiva is a strong fit if: You want a simple, streamlined setup with fast issue resolution.; Your team relies on integrated voice, video, chat, and social media communication.. Consider alternatives if: Your company requires highly customized or complex call center workflows.; You need extensive on-premises telephony infrastructure rather than cloud-based solutions..
Buyers commonly note the following limitations of Nextiva: Occasional slow and ineffective chat service; Long hold times and multiple transfers during support calls; Pricing details are not publicly available, requiring sales contact.
Some top alternatives to Nextiva includes uContact, Call Center Studio, Grasshopper, Dialpad Contact Center and OmniOMS Customer Communication Management Suite.
Nextiva offers Free Trial, Subscription, Quotation Based pricing models
The starting price of Nextiva is $18.95/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
