8.7
Spot Score
Knowlarity Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Knowlarity offers custom pricing plan
Reliance Foundation
Cushman
FortisTrusted by many companies including Reliance Foundation
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Knowlarity
Knowlarity serves Customer Support Managers, Sales Executives, and Marketing Managers in medium to large enterprises, particularly those in telecom, e-commerce, and customer service sectors. With a rating of 3.7/5 from 17 reviews, it shows a mixed reception, indicating that while some users find value, others may have reservations.
The software's integration with HubSpot enhances operational efficiency, and its user-friendly interface simplifies navigation for teams. Additionally, the bulk SMS feature and detailed call reports are highly valued by users. However, the limited marketplace options for advanced functionalities and app integrations can be a significant drawback, especially for teams seeking extensive customization.
Quick facts about Knowlarity
What is Knowlarity?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey.
Pricing
Knowlarity offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Knowlarity Software Demo
Knowlarity was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Knowlarity
- Use cases
- Telecom, E-commerce, Customer Service
- Team types
- Customer Support Managers, Sales Executives
- Company size
- 50-500 employees, Medium to Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Knowlarity
Seamless integration with HubSpot
User-friendly interface with easy navigation
Efficient bulk SMS and detailed call reporting
Is Knowlarity right for you?
Best for medium to large teams needing multi-channel, scalable call center solutions.
Choose Knowlarity if
- You require seamless integration with HubSpot for marketing and sales alignment.
- Your team values a user-friendly interface with efficient bulk SMS and call reporting.
- You need a flexible, pay-for-what-you-use model that scales with your business.
Consider alternatives if
- Your organization depends heavily on extensive third-party app integrations beyond HubSpot.
- Your team lacks technical support to manage complex features and onboarding processes.
What buyers should know before shortlisting Knowlarity
Super Receptionist has garnered strong positive feedback over the past 12 months, with users praising its seamless integration with Hubspot and feature-rich capabilities for call center and customer success teams. The platform's user-friendly interface, coupled with the ability to easily handle calls and SMS, has been highlighted as a key strength.
Additionally, the smooth setup process, including IVR script recording and call routing flexibility, has been commended by users as it efficiently supports customer service operations. Furthermore, users have lauded Super Receptionist for its cost-effectiveness and the convenience of requiring only internet access to utilize the solution.
While the platform offers stellar connectivity and impactful features, ensuring smooth communication, some subtle mentions of user concerns include aspects like the need for further streamlining and enhancing certain functionalities. Overall, Super Receptionist stands out as a reliable and efficient cloud telephony service, empowering businesses with a range of essential communication tools at an affordable price point.
Knowlarity pros and cons
- Knowlarity pros
Seamless integration with HubSpot
User-friendly interface with easy navigation
Efficient bulk SMS and detailed call reporting
- Knowlarity cons
Limited marketplace options for advanced functionalities and app integrations
Complex features can overwhelm new users without adequate support
Ready to try it?
Get started with Knowlarity
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Knowlarity side-by-side with top Call Center Software alternatives.
What is the pricing of Knowlarity?
Knowlarity uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Knowlarity Pricing Plans
Knowlarity reviews and ratings
Buyer sentiment
Users generally appreciate Knowlarity’s integration capabilities and user-friendly interface but note challenges with complex features and limited integrations.
What buyers like
- Ease of use
- Integration with HubSpot
- Feature-rich call and SMS handling
Common complaints
- Limited app integrations
- Complexity for new users
What users are saying
PS
Pankaj Singh S
12/15/23
"Feature rich system for customer success"
What do you like best about Super Receptionist? Integration with hubspot is very good. Feature rich for call center or customer success department.
PS
Pankaj Singh S
12/15/23
"Feature rich system for customer success"
What do you like best about Super Receptionist? Integration with hubspot is very good. Feature rich for call center or customer success department.
CS
Chetan S
07/21/22
"It's easy to integrate and easy to use."
What do you like best about Super Receptionist? The bulk SMS feature along with call reports. Connectivity is stellar as well What do you dislike ...
Read more
BY
Balasubramanya Y
07/21/22
"A User friendly application"
What do you like best about Super Receptionist? Details of the data, platform and calls lading to our mobile number makes it easy to work. What do you ...
Read more
HD
Harshith D
07/21/22
"Very good tool as the calls can directly be landed on phone."
What do you like best about Super Receptionist? Very good tool as the calls can directly be landed on phone. What do you dislike about Super Receptionist?
HD
Harshith D
07/21/22
"Very good tool as the calls can directly be landed on phone."
What do you like best about Super Receptionist? Very good tool as the calls can directly be landed on phone. What do you dislike about Super Receptionist?
What are the features of Knowlarity?
The Auto Call Recording feature automatically records all incoming and outgoing calls made through Knowlarity’s system. This functionality a…
Call Monitoring within Knowlarity allows supervisors to listen in on live calls between agents and customers without interrupting the conver…
Knowlarity's IVR Support feature enables businesses to create customized Interactive Voice Response systems that guide callers through menus…
Knowlarity's Inbound Call Center feature provides a robust solution for managing incoming calls effectively. This feature enables organizati…
The Outbound Call Center feature of Knowlarity allows businesses to efficiently manage and execute outbound calling campaigns. This feature…
The Progressive Dialer feature automates the dialing process for agents, allowing them to focus on conversations rather than manually placin…
Queue Management (Calls) in Knowlarity helps businesses efficiently handle incoming call traffic by organizing callers into queues based on…
Knowlarity security and data handling
Key compliance certifications and security features for IT and security teams evaluating Knowlarity.
Developer & data
Alternatives to Knowlarity
Why buyers keep looking beyond Knowlarity
Users may seek alternatives to Knowlarity if they require more customizable features, as some businesses have unique communication needs that standard solutions might not fully address.
Companies experiencing budget constraints might explore lower-cost options, as Knowlarity's pricing may not align with every organization's financial capabilities.
Businesses looking for enhanced customer support may consider alternatives, especially if they feel that Knowlarity's service response times or support resources do not meet their expectations.
Organizations aiming for better integration with existing software platforms might look for alternatives that offer seamless compatibility with their current systems and tools.
Users interested in advanced analytics or reporting features might find other solutions that provide deeper insights into call performance and customer interactions, exceeding what Knowlarity offers.
Knowlarity Customers
Reliance Foundation
Cushman
Fortis
Knowlarity Support Options
Frequently Asked Questions About Knowlarity
Common questions buyers ask before choosing Knowlarity.
Knowlarity is a Call Center Software. Knowlarity offers Outbound Call Center, Inbound Call Center, Progressive Dialer, Queue Management (Calls), IVR Support and many more functionalities.
Knowlarity is a strong fit if: You require seamless integration with HubSpot for marketing and sales alignment.; Your team values a user-friendly interface with efficient bulk SMS and call reporting.. Consider alternatives if: Your organization depends heavily on extensive third-party app integrations beyond HubSpot.; Your team lacks technical support to manage complex features and onboarding processes..
Buyers commonly note the following limitations of Knowlarity: Limited marketplace options for advanced functionalities and app integrations; Complex features can overwhelm new users without adequate support; Pricing is quotation-based and not publicly transparent.
Some top alternatives to Knowlarity includes Nextiva, XCALLY, Exotel, Call Center Studio and RingCentral Contact Center.
Knowlarity offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Knowlarity. You can visit Knowlarity pricing page to get the latest pricing.
Ready to try it?
Get started with Knowlarity
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].