8.7
SpotScore
Knowlarity Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Knowlarity offers custom pricing plan
Reliance Foundation
Cushman
FortisTrusted by teams including Reliance Foundation
Overview
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Spotsaas Analysis for Knowlarity
Knowlarity at 3.7/5 from 17 reviews and SpotScore 8.7 serves Customer Support Managers in medium to large enterprises across telecom, e-commerce, and customer service. The platform integrates with HubSpot, reducing manual data entry between systems. Sales Executives and Marketing Managers use it for bulk SMS campaigns and call reporting, though the limited app marketplace restricts advanced customization options compared to competitors.
Knowlarity is a cloud-based phone system and contact center platform for mid-market and enterprise teams. It replaces traditional phone infrastructure and manual call logging with integrated calling, SMS, and reporting tied to CRM workflows.
Quick picks:
What is Knowlarity?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools for a refined & personalized engagement. Improve your marketing campaigns, sales support, CSATs, nurture quality leads while driving more ROI by reducing your churn with a seamless customer journey.
Pricing
Knowlarity offers custom pricing plan
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Knowlarity Software Demo
Knowlarity was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Knowlarity
- Use cases
- Telecom, E-commerce, Customer Service
- Team types
- Customer Support Managers, Sales Executives
- Company size
- 50-500 employees, Medium to Large Enterprises
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Knowlarity
Seamless integration with HubSpot
User-friendly interface with easy navigation
Efficient bulk SMS and detailed call reporting
Is Knowlarity right for you?
Best for medium to large teams needing multi-channel, scalable call center solutions.
Choose Knowlarity if
- You require seamless integration with HubSpot for marketing and sales alignment.
- Your team values a user-friendly interface with efficient bulk SMS and call reporting.
- You need a flexible, pay-for-what-you-use model that scales with your business.
Consider alternatives if
- Your organization depends heavily on extensive third-party app integrations beyond HubSpot.
- Your team lacks technical support to manage complex features and onboarding processes.
What buyers should know before shortlisting Knowlarity
Super Receptionist integrates directly with HubSpot and handles inbound calls and SMS through a browser-based interface. Setup includes IVR script recording and customizable call routing.
Verify in your demo that the IVR builder matches your call flow complexity—users report the routing logic works well for basic trees but may require workarounds for deeply nested scenarios. Confirm HubSpot sync captures call metadata (duration, outcome, caller ID) in the fields your team actually uses.
The platform runs entirely in-browser, so you need reliable internet and modern browser support—no desktop client. Pricing is per-user per-month with no per-minute overage charges, which simplifies budgeting for high-volume call centers.
Check whether your current phone numbers port to Super Receptionist's carrier or if you need new DIDs; porting timelines vary by region. Limitations to verify: call recording storage has a retention window (confirm the length for your compliance needs), and advanced reporting is limited compared to dedicated call center platforms like Five9 or Genesys.
The SMS feature works for outbound alerts and confirmations but lacks the templating and compliance tools of dedicated SMS platforms. If you need call transcription, that's not available natively—you'd need a third-party integration.
Ask the sales team for a list of current HubSpot integrations and any known conflicts with your other tools. Request a trial with your actual call volume to test stability during peak hours.
Knowlarity pros and cons
- Knowlarity pros
Seamless integration with HubSpot
User-friendly interface with easy navigation
Efficient bulk SMS and detailed call reporting
- Knowlarity cons
Limited marketplace options for advanced functionalities and app integrations
Complex features can overwhelm new users without adequate support
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What is the pricing of Knowlarity?
Knowlarity uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Knowlarity Pricing Plans
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Knowlarity reviews and ratings
Buyer sentiment
Users generally appreciate Knowlarity’s integration capabilities and user-friendly interface but note challenges with complex features and limited integrations.
What buyers like
- Ease of use
- Integration with HubSpot
- Feature-rich call and SMS handling
Common complaints
- Limited app integrations
- Complexity for new users
Are you using Knowlarity?
What users are saying
PS
Pankaj Singh S
12/15/23
"Feature rich system for customer success"
What do you like best about Super Receptionist? Integration with hubspot is very good. Feature rich for call center or customer success department.
PS
Pankaj Singh S
12/15/23
"Feature rich system for customer success"
What do you like best about Super Receptionist? Integration with hubspot is very good. Feature rich for call center or customer success department.
CS
Chetan S
07/21/22
"It's easy to integrate and easy to use."
What do you like best about Super Receptionist? The bulk SMS feature along with call reports. Connectivity is stellar as well What do you dislike ...
Read more
BY
Balasubramanya Y
07/21/22
"A User friendly application"
What do you like best about Super Receptionist? Details of the data, platform and calls lading to our mobile number makes it easy to work. What do you ...
Read more
HD
Harshith D
07/21/22
"Very good tool as the calls can directly be landed on phone."
What do you like best about Super Receptionist? Very good tool as the calls can directly be landed on phone. What do you dislike about Super Receptionist?
HD
Harshith D
07/21/22
"Very good tool as the calls can directly be landed on phone."
What do you like best about Super Receptionist? Very good tool as the calls can directly be landed on phone. What do you dislike about Super Receptionist?
- See if Knowlarity fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Knowlarity?
The Auto Call Recording feature automatically records all incoming and outgoing calls made through Knowlarity's system. This functionality a…
Call Monitoring within Knowlarity allows supervisors to listen in on live calls between agents and customers without interrupting the conver…
Knowlarity's IVR Support feature lets businesses create customized Interactive Voice Response systems that guide callers through menus using…
Knowlarity's Inbound Call Center feature provides a reliable solution for managing incoming calls. This feature lets organizations handle hi…
The Outbound Call Center feature of Knowlarity allows businesses to efficiently manage and execute outbound calling campaigns. This feature…
The Progressive Dialer feature automates the dialing process for agents, letting them focus on conversations rather than manually placing ca…
Queue Management (Calls) in Knowlarity helps businesses handle incoming call traffic by organizing callers into queues based on their needs…
Knowlarity security and data handling
Key compliance certifications and security features for IT and security teams evaluating Knowlarity.
Developer & data
Alternatives to Knowlarity
Why buyers keep looking beyond Knowlarity
Users may seek alternatives to Knowlarity if they require more customizable features, as some businesses have unique communication needs that standard solutions might not fully address.
Companies experiencing budget constraints might explore lower-cost options, as Knowlarity's pricing may not align with every organization's financial capabilities.
Businesses looking for enhanced customer support may consider alternatives, especially if they feel that Knowlarity's service response times or support resources do not meet their expectations.
Organizations aiming for better integration with existing software platforms might look for alternatives that offer seamless compatibility with their current systems and tools.
Users interested in advanced analytics or reporting features might find other solutions that provide deeper insights into call performance and customer interactions, exceeding what Knowlarity offers.
Knowlarity Customers
Reliance Foundation
Cushman
Fortis
Knowlarity Support Options
Frequently Asked Questions About Knowlarity
Common questions buyers ask before choosing Knowlarity.
Knowlarity is a Call Center Software. Knowlarity offers Outbound Call Center, Inbound Call Center, Progressive Dialer, Queue Management (Calls), IVR Support and many more functionalities.
Knowlarity is a strong fit if: You require seamless integration with HubSpot for marketing and sales alignment.; Your team values a user-friendly interface with efficient bulk SMS and call reporting.. Consider alternatives if: Your organization depends heavily on extensive third-party app integrations beyond HubSpot.; Your team lacks technical support to manage complex features and onboarding processes..
Buyers commonly note the following limitations of Knowlarity: Limited marketplace options for advanced functionalities and app integrations; Complex features can overwhelm new users without adequate support; Pricing is quotation-based and not publicly transparent.
Some top alternatives to Knowlarity includes Nextiva, XCALLY, Exotel, Call Center Studio and RingCentral Contact Center.
Knowlarity offers Free Trial, Quotation Based pricing models
The starting price is not disclosed by Knowlarity. You can visit Knowlarity pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].