9.6
Spot Score
CloudTalk Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $25 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for CloudTalk
CloudTalk is a call center software solution primarily used by Sales Managers, Account Executives, and Customer Support Agents in medium to large enterprises. With a rating of 4.4 out of 5 from 1,099 reviews, it is broadly validated, indicating strong user satisfaction across its diverse feature set.
The platform's easy-to-use interface and smooth integration with productivity tools like CRM systems enhance operational efficiency. Users also commend its fast and responsive customer support, which is crucial for resolving issues swiftly. However, some users report challenges in contacting sales and support teams, which can lead to frustration when assistance is needed.
Quick facts about CloudTalk
What is CloudTalk?
CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer calls more efficiently.
Pricing
Starts from $25 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
CloudTalk Software Demo
CloudTalk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CloudTalk
- Use cases
- Customer Support Centers, Sales Teams in Martech and SaaS, Consulting Firms with Call Management Needs
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium to Large Enterprises
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose CloudTalk
Easy-to-use interface with seamless CRM integrations
Fast and responsive customer support for issue resolution
Reliable call quality including for international calls
Is CloudTalk right for you?
Best for medium to large contact centers needing reliable CRM-integrated call management.
Choose CloudTalk if
- You need seamless integration with popular CRMs like HubSpot for streamlined workflows.
- Your team values reliable international call quality and comprehensive call tracking analytics.
- You want a user-friendly interface with fast, responsive customer support for issue resolution.
Consider alternatives if
- Your organization requires highly customized or complex telephony setups beyond standard configurations.
- You need immediate, highly responsive sales and support engagement without delays or communication gaps.
What buyers should know before shortlisting CloudTalk
Cloudtalk's customer support stands out, offering a seamless transition and efficient number porting process. The platform provides a comprehensive set of features essential for a cloud-based phone system, granting users complete control over incoming call configurations.
Despite some challenges in accessing sales departments, Cloudtalk delivers a user-friendly interface, quick responsiveness, and strong integration capabilities. Users value the time-saving integrations with CRM tools like HubSpot, and the detailed call tracking features that help monitor team performance.
Cloudtalk's reliability in international calling and accessibility across devices make it a solid choice for businesses. While some users experienced difficulties in scheduling demos and occasional delays in communication, overall, Cloudtalk emerges as a valuable tool for improving communication efficiency and customer service levels.
CloudTalk pros and cons
- CloudTalk pros
Easy-to-use interface with seamless CRM integrations
Fast and responsive customer support for issue resolution
Reliable call quality including for international calls
- CloudTalk cons
Difficulties contacting sales and support teams causing user frustration
Delayed or insufficient responses to queries and requests
Ready to try it?
Get started with CloudTalk
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare CloudTalk side-by-side with top Call Center Software alternatives.
What is the pricing of CloudTalk?
CloudTalk Pricing Plans
Starter
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
Show more +
Essential
All Starter features, plus
Advanced analytics with unlimited history
Real-time client dashboard
Integrations to other systems
Open API
Show more +
Expert
All Essential features, plus
Salesforce integration
Power Dialer, Smart Dialer
Call Monitoring (Call Barging, Call Whispering)
Wallboards
Show more +
Custom
All Expert features, plus
Custom onboarding
Unlimited outbound calls (Flat rates)
Enterprise-level security
Developer support
Show more +
CloudTalk reviews and ratings
Buyer sentiment
Overall positive user sentiment highlights ease of use, integration strengths, and reliable call quality, tempered by frustrations with sales/support responsiveness and some usability challenges.
What buyers like
- Ease of use
- Integration with CRM systems
- Call quality and reliability
Common complaints
- Customer support responsiveness
- Platform navigation difficulties
What users are saying
SA
Sermad Alladin
06/24/24
No possible contact
I have been trying to contact this business for straight up 4 days now, out of interest in the product, but no one is answering the "live chat" on the ...
Read more
SA
Sermad Alladin
06/24/24
No possible contact
I have been trying to contact this business for straight up 4 days now, out of interest in the product, but no one is answering the "live chat" on the ...
Read more
F
Fabrizio
06/13/24
The customer support provided by…
The customer support provided by Cloudtalk left a lasting impression on us. The transition from our initial contact to the number porting process, ...
Read more
JB
Joshep B
06/12/24
Good luck trying to get an answer
The trial service is good. Just being able to get to someone in their sales department is a hassle. I think the nearshores not communicating to each ...
Read more
JB
Joshep B
06/12/24
Good luck trying to get an answer
The trial service is good. Just being able to get to someone in their sales department is a hassle. I think the nearshores not communicating to each ...
Read more
SG
Santiago González
06/10/24
So easy to use
Date of experience: June 10, 2024
What are the features of CloudTalk?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Many programs feature concurrency, allowing multiple users to work on the same record simultaneously. Concurrency control, on the other hand…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Progressive dialing is a "middle ground" solution between manual and more advanced predictive dialer solutions. When making outbound calls,…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
CloudTalk security and data handling
Key compliance certifications and security features for IT and security teams evaluating CloudTalk.
Certifications
Security features
Developer & data
Alternatives to CloudTalk
Why buyers keep looking beyond CloudTalk
Users may seek alternatives to CloudTalk if they require more advanced call analytics and reporting features that can provide deeper insights into customer interactions and business performance.
Businesses with specific integration needs might explore alternatives that offer better compatibility with their existing software systems, ensuring a seamless workflow and improved efficiency.
Companies experiencing rapid growth may look for scalable solutions that can easily accommodate increasing call volumes and team sizes without compromising performance or user experience.
Organizations with budget constraints might consider alternatives that provide similar functionality at a lower price point, allowing them to maximize their investment in communication tools.
Users who prioritize customer support may search for alternatives that offer more responsive service or additional resources, ensuring timely assistance and minimizing downtime during critical operations.
CloudTalk Support Options
Frequently Asked Questions About CloudTalk
Common questions buyers ask before choosing CloudTalk.
CloudTalk is a Call Center Software. CloudTalk offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
CloudTalk is a strong fit if: You need seamless integration with popular CRMs like HubSpot for streamlined workflows.; Your team values reliable international call quality and comprehensive call tracking analytics.. Consider alternatives if: Your organization requires highly customized or complex telephony setups beyond standard configurations.; You need immediate, highly responsive sales and support engagement without delays or communication gaps..
Buyers commonly note the following limitations of CloudTalk: Difficulties contacting sales and support teams causing user frustration; Delayed or insufficient responses to queries and requests; Some users experience a learning curve navigating the platform.
Some top alternatives to CloudTalk includes Nextiva, CallTools, HoduCC, Call Center Studio and Squaretalk.
CloudTalk offers Free Trial, Subscription, Quotation Based pricing models
The starting price of CloudTalk is $25/User/Month when Billed Yearly
Ready to try it?
Get started with CloudTalk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
