9.3
SpotScore
CallHippo Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRStarts from $14 / User / Month when Billed Yearly
Hubilo
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
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Spotsaas Analysis for CallHippo
CallHippo is a cloud-based call center software frequently used by Sales Managers and Business Development Representatives in small to medium-sized businesses. With a rating of 3.9 out of 5 from 494 user reviews, it is broadly validated, indicating a generally positive reception with some room for improvement.
Users highlight CallHippo's excellent call quality and clarity, which significantly enhances the communication experience. The software's user-friendly interface and straightforward setup process allow for quick deployment, making it appealing for teams needing efficient solutions. However, occasional network issues can affect call connections, which is a notable limitation for users relying on consistent performance.
Quick facts about CallHippo
What is CallHippo?
CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual Receptionists, advanced reporting and analytics, live chat integration and more.
Pricing
Starts from $14 / User / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
CallHippo Software Demo
CallHippo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider CallHippo
- Use cases
- Sales Automation, SaaS teams, Consulting firms
- Team types
- Sales Managers, Account Executives
- Company size
- 1-50 employees, 51-500 employees
- Workflow style
- Simple and streamlined
- Setup complexity
- Low
Why teams choose CallHippo
Excellent call quality and clarity
User-friendly interface with easy setup
Good customer support with prompt issue resolution
Is CallHippo right for you?
Best for small to mid-sized sales teams needing easy, global cloud calling.
Choose CallHippo if
- You want a simple, low-complexity setup with minimal training required.
- Your team requires international number support for global customer reach.
- You prioritize excellent call quality and clear voice connections.
Consider alternatives if
- Your business needs highly customizable IVR systems for complex call routing.
- You require immediate, direct customer support with rapid response times.
What buyers should know before choosing CallHippo
CallHippo stands out as a reliable and user-friendly cloud-based calling solution, offering excellent call connectivity and clarity. Users appreciate its ease of setup and support for international numbers, making it effortless to stay connected globally.
The platform's call recording feature and customer service have received positive feedback, enhancing the overall user experience. While CallHippo excels in many aspects, some users have reported occasional network issues and delays in customer support response.
Despite these minor drawbacks, CallHippo continues to benefit businesses in streamlining outbound calls and providing local customer service lines worldwide. Overall, CallHippo's dynamic interface, convenience in utilizing advanced features, and excellent customer service make it a promising choice for organizations looking to enhance their communication capabilities.
Its innovative solutions and seamless integration with CRM software make it a valuable tool for effective outreach and customer engagement.
CallHippo pros and cons
- CallHippo pros
Excellent call quality and clarity
User-friendly interface with easy setup
Good customer support with prompt issue resolution
- CallHippo cons
Occasional network issues affecting call connection
Dashboard and dialer glitches reported
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What is the pricing of CallHippo?
CallHippo Pricing Plans
Bronze
Free Number
Forward-to-device
SMS
Voicemail
Teams
Show more +
Silver
Includes features of Bronze plan, plus
Unlimited Incoming Calls
IVR
Live Call
Call Queuing
Show more +
Platinum
Includes features of Silver plan, plus
Power Dialer
Call Transfer
3 Way Calling
Call Barging
Show more +
Enterprise
Includes features of Platinum plan, plus
Personalized Onboarding
Prioritized Custom Development
Advanced Integrations
External SIP Phone
Show more +
Weighing your options?
Not sure if CallHippo fits your budget?
CallHippo reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting call quality and ease of use, tempered by occasional network issues and limited IVR features.
What buyers like
- Call quality
- Ease of setup
- Customer support
Common complaints
- Network reliability
- IVR limitations
Are you using CallHippo?
- See if CallHippo fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of CallHippo?
The Auto Call Recording feature automatically records all incoming and outgoing calls made through CallHippo. This functionality is importan…
Call Monitoring lets supervisors listen in on live calls between agents and customers without disrupting the conversation. This feature is i…
Concurrency Support in CallHippo lets multiple agents handle calls simultaneously without compromising quality or performance. This feature…
IVR (Interactive Voice Response) Support lets customers work through a menu system using their phone's keypad or voice commands before speak…
The Inbound Call Center feature manages incoming calls to improve customer service. Businesses can route calls to the appropriate department…
The Live Chat feature lets customers and support agents communicate in real time directly through the website or application. This tool meet…
CallHippo's Outbound Call Center feature lets businesses manage and execute outbound calling campaigns efficiently. Agents can make calls di…
CallHippo's Predictive Dialer automates outbound calling by dialing phone numbers in advance. This feature uses algorithms to predict when a…
The Queue Management feature helps businesses organize incoming calls by placing them in a queue until an agent is available. This system ad…
CallHippo security and data handling
Key compliance certifications and security features for IT and security teams evaluating CallHippo.
Certifications
Security features
Developer & data
Alternatives to CallHippo
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Streamline customer service and ...
9.1
Very Good
Why buyers keep looking beyond CallHippo
Users may seek alternatives to CallHippo due to pricing concerns, especially if they require advanced features or scalability that may not align with their budgetary constraints or growth projections.
Some businesses might find that CallHippo lacks specific integrations with other tools they rely on, prompting the search for solutions that offer seamless compatibility with their existing software ecosystem.
Organizations with unique communication needs may find CallHippo's feature set limited, leading them to explore alternatives that provide more customizable options tailored to their specific operational requirements.
Customer support experiences can drive users to consider other platforms if they encounter challenges with responsiveness or effectiveness in resolving issues, making reliable support a critical factor in their decision-making process.
Companies expanding into new regions may look for alternatives that provide better local coverage or international calling options, ensuring comprehensive service availability for their growing customer base.
CallHippo Customers
Hubilo
Concetto Labs
Appknox
SocialPilot
CallHippo Support Options
Frequently Asked Questions About CallHippo
Common questions buyers ask before choosing CallHippo.
CallHippo is a Call Center Software. CallHippo offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Predictive Dialer and many more functionalities.
CallHippo is a strong fit if: You want a simple, low-complexity setup with minimal training required.; Your team requires international number support for global customer reach.. Consider alternatives if: Your business needs highly customizable IVR systems for complex call routing.; You require immediate, direct customer support with rapid response times..
Buyers commonly note the following limitations of CallHippo: Occasional network issues affecting call connection; Dashboard and dialer glitches reported; Limited IVR customization and features.
Some top alternatives to CallHippo includes Nextiva, CallTools, Voiptime, TalkDesk and Calabrio One.
CallHippo offers Subscription, Quotation Based pricing models
The starting price of CallHippo is $14/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].