eVoice Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $6.25 / User / Month when Billed Yearly
Forbes
Inc
PC
Smallbiz TechnologyTrusted by teams including Forbes
Overview
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Buyer feedback
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Spotsaas Analysis for eVoice
eVoice at 3.33/5 from 28 reviews and SpotScore 9/10 serves sales managers and customer support representatives at medium-sized businesses seeking affordable call center software. The mobile app delivers a smooth experience for remote teams managing client calls. The main drawback is the message recording process, which requires multiple steps and slows down daily workflows compared to competitors.
Call center software handles inbound and outbound calling, call routing, and recording for sales and support teams. eVoice reduces long-distance and repair costs while enabling mobile-first work.
Quick picks:
What is eVoice?
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance productivity at your contact center.
Pricing
Starts from $6.25 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
eVoice Software Demo
eVoice was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider eVoice
- Use cases
- Telecommunications, Customer Support, Sales and Business Development
- Team types
- Sales Managers, Customer Support Representatives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose eVoice
Seamless mobile app experience enabling remote work
Cost-effective virtual phone system reducing maintenance and long-distance call expenses
Excellent and patient customer service support
Is eVoice right for you?
Best for medium businesses needing Salesforce-integrated telemarketing automation.
Choose eVoice if
- You want seamless mobile app access for remote sales and support teams.
- You need a cost-effective virtual phone system to reduce call expenses.
- You use Salesforce and want plug-and-play features with customizable action buttons.
Consider alternatives if
- Your company requires advanced call recording and caller ID capabilities.
- You need highly customizable telephony workflows beyond basic configuration.
What buyers should know before shortlisting eVoice
eVoice works best for small teams and remote workers who need basic call routing, voicemail, and mobile access without complex integrations. Before shortlisting, verify that the web interface meets your needs—several users report it feels outdated compared to competitors like RingCentral or Vonage.
Check whether the mobile app covers your specific workflows; some features available on desktop aren't available on mobile. Confirm pricing during your demo.
eVoice's per-user costs are competitive, but overage charges for international calls and premium features can add up quickly. Ask the sales team for a detailed breakdown of what's included in your tier and what costs extra.
If you need tight integration with your CRM or helpdesk, test those connections in a trial first—eVoice's API is functional but not as extensive as enterprise platforms. The main limitation is scalability.
eVoice handles 5–50 person teams well; larger deployments often hit feature or support constraints. Customer support is responsive and helpful, which matters if you're new to VoIP.
If your team is distributed across multiple time zones or countries, confirm that call quality and routing work as expected in your specific regions before committing.
eVoice pros and cons
- eVoice pros
Seamless mobile app experience enabling remote work
Cost-effective virtual phone system reducing maintenance and long-distance call expenses
Excellent and patient customer service support
- eVoice cons
Outdated and cumbersome call recording process
Pricing lacks transparency and can lead to unexpected charges
Ready to try it?
Get started with eVoice
Start your free trial — no credit card required.
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Compare eVoice side-by-side with top Call Center Software alternatives.
What is the pricing of eVoice?
eVoice Pricing Plans
eVoice Lite
2 users
350 minutes per month
6 toll-free or local numbers
Unlimited extensions
eVoice Unlimited
4 users
Unlimited minutes
12 toll-free or local numbers
Unlimited extensions
Inbound online faxing
eVoice Unlimited Plus
6 users
Unlimited minutes
18 toll-free or local numbers
unlimited extensions
inbound online faxing
eVoice Unlimited Pro
10 users
Unlimited minutes
30 toll-free or local numbers
unlimited extensions
inbound online faxing
eVoice reviews and ratings
Buyer sentiment
Buyers appreciate eVoice's mobile flexibility, cost efficiency, and customer support despite some frustrations with outdated features and pricing transparency.
What buyers like
- Ease of use
- Cost effectiveness
- Customer support
Common complaints
- Outdated interface and processes
- Pricing transparency and unexpected charges
What users are saying
J
Ja
01/09/26
Evoice does not allow for me to call…
Evoice does not allow for me to call back when call acceptance is on voice mail
T
tarek
01/03/26
Was professional
Was professional
Y
yvette.taestyle
01/01/26
My concerns were addressed promptly and…
My concerns were addressed promptly and professionally.
M
Michael
12/27/25
Very curt customer service.
Very curt customer service.
D
DearHelpmail.evoice.com
12/24/25
Had to wait a day to get issue solved
Had to wait a day to get issue solved
M
Michael
12/11/25
Horrible customer service
Horrible customer service. Price is not everything. We signed up for a trial with our business email address and we tried for 3 (!!!) days to get ...
Read more
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- Real pricing — no sales pressure
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What are the features of eVoice?
The Auto Call Recording feature automatically captures all incoming and outgoing calls for quality assurance and compliance purposes. This d…
Call Monitoring lets supervisors or managers listen in on live calls between agents and customers without interrupting the conversation. Thi…
The IVR (Interactive Voice Response) Support feature lets businesses automate call routing through pre-recorded voice prompts and menu optio…
The Inbound Call Center feature helps businesses handle incoming customer calls more effectively. With its user-friendly interface, agents c…
The Live Chat feature lets businesses engage with customers in real-time via chat on their website or mobile app. This feature allows immedi…
The Outbound Call Center feature lets businesses efficiently manage and execute outbound calling campaigns. With eVoice, teams can easily sc…
Queue Management (Calls) is a key feature that organizes incoming calls to get them answered in an orderly way. It lets businesses prioritiz…
eVoice security and data handling
Key compliance certifications and security features for IT and security teams evaluating eVoice.
Developer & data
Alternatives to eVoice
Why buyers keep looking beyond eVoice
Users might seek alternatives to eVoice if they require more advanced features, such as video conferencing or team collaboration tools, which eVoice may not fully support for their business needs.
Some individuals may find eVoice’s pricing structure less competitive compared to other VoIP services that offer similar features at a lower cost, prompting them to explore budget-friendly options.
Businesses with specific regulatory compliance requirements may look for alternatives that provide enhanced security measures or additional compliance certifications that eVoice does not offer.
Users experiencing reliability issues or inadequate customer support with eVoice might consider switching to alternatives that have better reviews for service uptime and responsive technical assistance.
eVoice Customers
Forbes
Inc
PC
Smallbiz Technology
eVoice Support Options
Frequently Asked Questions About eVoice
Common questions buyers ask before choosing eVoice.
eVoice is a Call Center Software. eVoice offers Outbound Call Center, Inbound Call Center, Live Chat, Queue Management (Calls), IVR Support and many more functionalities.
eVoice is a strong fit if: You want seamless mobile app access for remote sales and support teams.; You need a cost-effective virtual phone system to reduce call expenses.. Consider alternatives if: Your company requires advanced call recording and caller ID capabilities.; You need highly customizable telephony workflows beyond basic configuration..
Buyers commonly note the following limitations of eVoice: Outdated and cumbersome call recording process; Pricing lacks transparency and can lead to unexpected charges; Limited customization options that may overwhelm some users.
Some top alternatives to eVoice includes Nextiva, CallHippo, CloudTalk, Call Center Studio and MyOperator.
eVoice offers Free Trial, Subscription pricing models
The starting price of eVoice is $6.25/User/Month when Billed Yearly
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
