8.5
Spot Score
Calabrio One Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market
GDPR
SOC 2
HIPAA
ISO 27001Calabrio One offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Calabrio One
Calabrio One is a call center software solution primarily used by medium and small businesses looking to enhance their customer service operations. With a rating of 4.2 out of 5 from 219 reviews, it is broadly validated by users, indicating a generally positive reception with some room for improvement.
The software excels in automation, helping better business decisions and improving employee engagement, which significantly enhances ROI. Its user-friendly interface simplifies scheduling and provides real-time updates, making it accessible for teams to manage their workflows efficiently. However, new users may face a steep learning curve, particularly when navigating advanced features or customizations.
Quick facts about Calabrio One
What is Calabrio One?
The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open architecture and XML data standards make the Calabrio platform flexible enough to do one-off integrations or light customizations, while giving you the ability to connect to all your core systems both on-premise and in the cloud.
Pricing
Calabrio One offers custom pricing plan
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
SOC 2GDPRHIPAAISO 27001SSO & MFA supported
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Calabrio One Screenshots
Calabrio One was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Calabrio One
- Team types
- Medium Business, Small Business
Why teams choose Calabrio One
Centralizes all call center operations for efficiency.
Offers flexible integration with existing systems.
Reduces operational costs while enhancing agent productivity.
Is Calabrio One right for you?
What buyers should know before shortlisting Calabrio One
Calabrio ONE has truly transformed businesses with its powerful suite of features. Users have reported significant increases in ROI, streamlined scheduling processes, and enhanced decision-making capabilities.
The software's ability to provide insightful data, easy accessibility, and efficient scheduling tools stands out as key strengths. While some users have mentioned minor issues like outdated versions or limited reporting options, these drawbacks appear overshadowed by the overall positive impact of Calabrio ONE.
The software's functionality to analyze calls, improve quality, and optimize workforce management has greatly benefited organizations across various industries. Overall, Calabrio ONE shines as a versatile and user-friendly solution that empowers users while enhancing operational efficiency.
Its continuous innovation and commitment to customer satisfaction are commendable, making it a valuable tool for businesses aiming to boost productivity and performance.
Calabrio One pros and cons
- Calabrio One pros
Centralizes all call center operations for efficiency.
Offers flexible integration with existing systems.
Reduces operational costs while enhancing agent productivity.
- Calabrio One cons
Initial setup can be complex and time-consuming.
Requires some technical expertise for optimal use.
Ready to try it?
Get started with Calabrio One
Connect with the team for a personalised demo.
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See how it stacks up
Compare Calabrio One side-by-side with top Call Center Software alternatives.
What is the pricing of Calabrio One?
Calabrio One uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Calabrio One reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 163 reviews, with strong overall satisfaction.
What buyers like
- **Automation**: Empowers better business decisions, enhances ROI, and improves employee engagement.
- **User-Friendly**: Easy to use, simplifies scheduling, provides real-time updates, and helpful notifications.
- **Data Utilization**: Facilitates recordings, transcriptions, analytics, and trend identification in calls.
Common complaints
- **Learning Curve**: Steep for new users, especially when accessing advanced features or customizations.
- **Complexity**: Some areas, like reporting and data presentation, may lack customization options and may be time-consuming.
- **Marketplace Limitations**: Restricted variety in additional apps and connectors, limiting advanced functionalities.
What users are saying
SM
Sara M
11/20/23
"Transformed our business"
What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that ...
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SM
Sara M
11/20/23
"Transformed our business"
What do you like best about Calabrio ONE? The software has empowered us to make better business decisions in regard to hiring. We estimate so far that ...
Read more
EV
Edder V
09/30/23
"useful to check my schedule"
What do you like best about Calabrio ONE? easy to use, really helpful to get updates throughout the day of my schedule What do you dislike about ...
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AU
Anonymous User
08/09/23
"Great, easy to use, but I wish there were more reporting choices"
What do you like best about Calabrio ONE? recordings, transcriptions, and analytics What do you dislike about Calabrio ONE? There are limited ...
Read more
LN
lauren n
05/31/23
"Schedule managing"
What do you like best about Calabrio ONE? Calabrio is a multi-use website to access everything related to my schedule. They have made some recent ...
Read more
AU
Anonymous User
05/26/23
"Teleopti is awesome but Calabrio is the worst"
What do you like best about Calabrio ONE? The only thing I like about Calabrio ONE is their scheduling tool previously called Teleopti. The support ...
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What are the features of Calabrio One?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Many programs feature concurrency, allowing multiple users to work on the same record simultaneously. Concurrency control, on the other hand…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
Calabrio One security and data handling
Key compliance certifications and security features for IT and security teams evaluating Calabrio One.
Certifications
Security features
Developer & data
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Calabrio One Support Options
Frequently Asked Questions About Calabrio One
Common questions buyers ask before choosing Calabrio One.
Calabrio One is a Call Center Software. Calabrio One offers Outbound Call Center, Inbound Call Center, Concurrency Support, Queue Management (Calls), Auto Call Recording and many more functionalities.
Buyers commonly note the following limitations of Calabrio One: Initial setup can be complex and time-consuming.; Requires some technical expertise for optimal use.; Advanced features come at a higher price point..
Some top alternatives to Calabrio One includes Nextiva, TalkDesk, XCALLY, CallTools and Mobcall.
Calabrio One offers Quotation Based pricing model
The starting price is not disclosed by Calabrio One. You can visit Calabrio One pricing page to get the latest pricing.
Ready to try it?
Get started with Calabrio One
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].