8.1
Spot Score
Sharpen Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
SOC 2Starts from $5
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SpotSaaS Analysis for Sharpen
Sharpen is a call center software solution used by customer service teams in large enterprises and medium businesses. With a 3.6/5 rating from 21 reviews, it indicates a mixed reception, suggesting some users find it valuable while others see room for improvement.
Sharpen's multiple editions cater to different business needs, providing flexibility for teams of varying sizes. Its live chat functionality enhances customer interaction, making it a strong choice for service-focused teams. However, the Lite edition offers limited features, which may not meet the needs of all users.
Quick facts about Sharpen
What is Sharpen?
Sharpen is a call center software, that helps agents to track and manage customer service calls. The software is available in three editions - Lite, Pro and Enterprise. Each of the call center software provides features such as live chat functionality, fax integration, outbound dialing, workgroup communication and more.
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Sharpen Software Demo
Sharpen was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Sharpen
- Team types
- Large Enterprises, Medium Business
Why teams choose Sharpen
Offers multiple editions to cater to different business sizes.
Includes essential features like live chat and outbound dialing.
User-friendly design enhances agent productivity.
Is Sharpen right for you?
What buyers should know before shortlisting Sharpen
Sharpen provides a flexible call center solution with various editions tailored to different business sizes. Its user-friendly interface and essential features make it suitable for teams focused on customer service.
Sharpen pros and cons
- Sharpen pros
Offers multiple editions to cater to different business sizes.
Includes essential features like live chat and outbound dialing.
User-friendly design enhances agent productivity.
- Sharpen cons
Lite edition may lack necessary features for some.
Higher editions can be expensive for small businesses.
Ready to try it?
Get started with Sharpen
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Sharpen side-by-side with top Call Center Software alternatives.
What is the pricing of Sharpen?
Sharpen Pricing Plans
Sharpen Voice
Administrator Configuration
Financially Backed SLA’s
Support: Customer Care
Client Experience - Additional Charge
Telco - Additional Charge
Sharpen Connect
Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Show more +
Sharpen Empower
Cloud-Native Platform
Security & Compliance
Administrator Configuration
Unified Communications
Financially Backed SLA’s
Show more +
Sharpen reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 40 reviews, with clear strengths and a few common watchouts.
What buyers like
- Multiple editions for different needs
- Live chat functionality
- Outbound dialing features
Common complaints
- Limited features in Lite edition
- Higher editions can be costly
- Integration options are basic
What users are saying
ES
Eunice S
11/14/23
"Great Contact Center Environment"
What do you like best about Sharpen? The implementation process was fairly smooth, felt very supported by the SharpenCx team throughout the build and ...
Read more
AU
Anonymous User
08/10/23
"Efficient, easy to navigate, and helpful."
What do you like best about Sharpen? I like how easy it is to navigate the website. I like the feature where you can toggle the queues that you're ...
Read more
AU
Anonymous User
06/30/23
"Sharpen typically works very smoothly, there are sometimes that errors occur, and we have to reboot."
What do you like best about Sharpen? It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls ...
Read more
AU
Anonymous User
06/30/23
"Sharpen typically works very smoothly, there are sometimes that errors occur, and we have to reboot."
What do you like best about Sharpen? It keeps our interactions organized. It helps with stats for us as agents so we know how we can improve. Calls ...
Read more
AU
Anonymous User
06/22/23
"I think that Sharpen is a good user interface"
What do you like best about Sharpen? Sharpen is very simple to use. I like that it gives me a friendly user interface. I like that it has a lot of ...
Read more
AU
Anonymous User
06/22/23
"I'm not a tech savvy person and Sharpen made it easy!"
What do you like best about Sharpen? I manage a call center for a community clinic in Northern California. My favorite feature about Sharpen its ...
Read more
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Sharpen?
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
An inbound call center is a customer support function responsible for answering incoming client phone calls. On the other hand, Outbound cal…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Progressive dialing is a "middle ground" solution between manual and more advanced predictive dialer solutions. When making outbound calls,…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
Sharpen security and data handling
Key compliance certifications and security features for IT and security teams evaluating Sharpen.
Certifications
Developer & data
Alternatives to Sharpen
Sharpen Customers
Sharpen Support Options
Frequently Asked Questions About Sharpen
Common questions buyers ask before choosing Sharpen.
Sharpen is a Call Center Software. Sharpen offers Inbound Call Center, Progressive Dialer, Predictive Dialer, Queue Management (Calls) and many more functionalities.
Buyers commonly note the following limitations of Sharpen: Lite edition may lack necessary features for some.; Higher editions can be expensive for small businesses.; Integration capabilities may not meet all needs..
Some top alternatives to Sharpen includes Nextiva, Claritysoft, Knowlarity, XCALLY and ipSCAPE.
Sharpen offers Subscription pricing model
The starting price of Sharpen is $5
Free buyer scorecard
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Ready to try it?
Get started with Sharpen
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
