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8.7

Spot Score

Freshcaller

Top Alternatives to Freshcaller - Better Options for 2026

Streamline your calls, elevate customer experience.

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User Ratings

Trusted by 254,745+ software buyers annually.

Main Features

  • Auto Call Recording
  • Call Monitoring
  • Concurrency Support
  • IVR Support

Pricing

  • Free Trial available

Start Free Trial

Freshcaller is a Call Center Software platform with a user rating of 4.1★ based on 54 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.

How we rank: Alternatives are ordered by Spotsaas Spot Score — a composite of user ratings, review volume, and feature coverage — with sponsored placements clearly labeled.

Freshcaller vs Top Alternatives at a Glance

Side-by-side comparison of pricing, user rating, and free trial availability to help you shortlist faster.

ToolBest ForPricingRatingFree Option
Freshcaller CurrentCall Center SoftwareFree plan available4.1 ★✓ Yes
NextivaCall Center Software$18.954.4 ★✓ Yes
Freshdesk Contact Center (Formerly Freshcaller)Call Center Software$154.0 ★✓ Yes
ServetelCall Center SoftwareFree trialNo reviews✓ Yes
CallHippoCall Center Software$143.9 ★✗ No
eVoiceCall Center Software$6.253.2 ★✓ Yes

Alternatives of Freshcaller with

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Freshcaller rating: 4.110 alternatives foundBuyers compare 3–5 alternatives before deciding.

Showing 1-10 out of 10

Top rated

List of the Top Freshcaller alternatives as of June 2026

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.6

Spot Score

Nextiva - Call Center Software

Nextiva

RECOMMENDED

Empowering businesses through advanced communication solutions.

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⭐ Higher rated than Freshcaller

What is Nextiva?

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

Pricing

Free Trial available, Try Now

Starts from $18.95/User/Month when Billed Yearly

9.1

Spot Score

Freshdesk Contact Center (Formerly Freshcaller) - Call Center Software

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

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Add to compare

✦ Editor’s PickFree plan available

What is Freshdesk Contact Center (Formerly Freshcaller)?

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

No unique features

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.3

Spot Score

Servetel - Call Center Software

Servetel

Streamline your customer communication effortlessly.

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Add to compare

What is Servetel?

Servetel is an all in one cloud based contact center software that helps small and mid-sized businesses to optimize their customer communication through multi-channel communications. The software is suitable for companies of all sizes because it is scalable at affordable price. It comes with ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

Pricing

Free Trial available, Try Now

Servetel offers custom pricing plan

9.3

Spot Score

CallHippo - Call Center Software

CallHippo

Revolutionize your customer experience with CallHippo.

See Plans & Pricing

Add to compare

What is CallHippo?

CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Predictive Dialer

Pricing

Starts from $14/User/Month when Billed Yearly

9.0

Spot Score

eVoice - Call Center Software

eVoice

Streamline your telemarketing with eVoice.

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3.2

(35)

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What is eVoice?

eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Queue Management (Calls)

+ 3 more

Unique Features

  • Live Chat

Pricing

Free Trial available, Try Now

Starts from $6.25/User/Month when Billed Yearly

8.7

Spot Score

Knowlarity - Call Center Software

Knowlarity

Empowering Your Business with Seamless Customer Engagement

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3.7

(20)

Add to compare

What is Knowlarity?

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...

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Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Queue Management (Calls)

+ 3 more

Unique Features

  • Progressive Dialer

Pricing

Free Trial available

Knowlarity offers custom pricing plan

9.8

Spot Score

TalkDesk - Call Center Software

TalkDesk

Empower your team, elevate your customer support.

See Plans & Pricing

Add to compare

⭐ Higher rated than Freshcaller

What is TalkDesk?

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...

Read more

Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

Starts from $85/user/month when monthly

9.0

Spot Score

Exotel - Call Center Software

Exotel

Elevate your contact center's efficiency

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4.4

(76)

Add to compare

⭐ Higher rated than Freshcaller

What is Exotel?

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering real-time results (open cases rate, punctuality, volume of calls).

Read more

Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Progressive Dialer

Pricing

Free Trial available, Try Now

Starts from $1,000

9.1

Spot Score

CircleLoop - Call Center Software

CircleLoop

Effortless communication, optimized customer experience.

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Add to compare

⭐ Higher rated than Freshcaller

What is CircleLoop?

CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...

Read more

Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

Free Trial available, Try Now

Starts from $6.45/User/Month

8.9

Spot Score

Truly - Call Center Software

Truly

Engage customers in real-time with Truly.

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Add to compare

⭐ Higher rated than Freshcaller

What is Truly?

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...

Read more

Common Features

  • Outbound Call Center

  • Inbound Call Center

  • Concurrency Support

+ 4 more

Unique Features

  • Live Chat

  • Progressive Dialer

  • Predictive Dialer

Pricing

Free Trial available, Try Now

Starts from $55/User/Month when Billed Yearly

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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