8.7
SpotScore

Top 10 Freshcaller Alternatives 2026
Streamline your calls, elevate customer experience.
Main Features
- Auto Call Recording
- Call Monitoring
- Concurrency Support
- IVR Support
Pricing
Free Trial available
Freshcaller is a Call Center Software platform with a user rating of 4.1★ based on 54 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshcaller vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Call Center Software | Free plan available | 4.1 ★ | ✓ Yes | |
| Call Center Software | $18.95 | 4.6 ★ | ✓ Yes | |
| Call Center Software | $15 | 4.3 ★ | ✓ Yes | |
| Call Center Software | $200 | 4.4 ★ | ✓ Yes | |
| Call Center Software | Custom pricing | 4.3 ★ | ✗ No | |
| Call Center Software | $14 | 4.6 ★ | ✗ No |
Showing 1-10 out of 10

List of the Top Freshcaller alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore

Nextiva
RECOMMENDED
Empowering businesses through advanced communication solutions.
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What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
9.1
SpotScore
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Freshdesk Contact Center (Formerly Freshcaller)
Streamline customer service and boost sales effortlessly.
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What is Freshdesk Contact Center (Formerly Freshcaller)?
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
No unique features
Pricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
9.0
SpotScore

Exotel
Elevate your contact center's efficiency
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What is Exotel?
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Progressive Dialer
Pricing
Free Trial available, Try Now
Starts from $200
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
8.5
SpotScore

Calabrio One
Streamline your call center operations with Calabrio One.
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What is Calabrio One?
The Calabrio One call center software provides a centralized place to manage all your operations, increasing agent effectiveness and efficiency, while reducing operational costs. The open architecture and XML data standards make the Calabrio platform flexible enough to do one-off integrations ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 3 more
Unique Features
No unique features
Pricing
Calabrio One offers custom pricing plan
9.3
SpotScore

CallHippo
Revolutionize your customer experience with CallHippo.
Add to compare
What is CallHippo?
CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Predictive Dialer
Pricing
Starts from $14/User/Month when Billed Yearly
8.7
SpotScore

Knowlarity
Empowering Your Business with Seamless Customer Engagement
Add to compare
What is Knowlarity?
Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Queue Management (Calls)
+ 3 more
Unique Features
-
Progressive Dialer
Pricing
Free Trial available
Knowlarity offers custom pricing plan
9.1
SpotScore

CallTools
Streamline your call center operations with ease.
Add to compare
What is CallTools?
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
CallTools offers custom pricing plan
8.9
SpotScore

Call Center Studio
Streamline your call center operations with ease.
Add to compare
What is Call Center Studio?
Call Center Studio is a contact center platform for operations running high call volumes that need ACD, IVR, predictive dialing, and real-time reporting in one system. It consolidates tools that many contact centers otherwise stitch together separately, including inbound routing, outbound ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
8.8
SpotScore

Voiptime
Optimize your call center with Voiptime.
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What is Voiptime?
Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Voiptime offers custom pricing plan
9.8
SpotScore

TalkDesk
Empower your team, elevate your customer support.
Add to compare
What is TalkDesk?
Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Starts from $85/user/month when monthly
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
