8.0
SpotScore
Dial800 Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Starts from $50 / Month
Net Theorum
Cubii
Door Mart
Dx Media Direct
Hearing AssistTrusted by teams including Net Theorum
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Dial800?
Dial800 provides cloud-based call tracking and analytics for businesses, with real-time data on calls and texts. It also offers VoIP services alongside its analytics platform for tracking communication performance and informing business decisions.
Pricing
Starts from $50 / Month
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Dial800 Screenshots
Dial800 was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Dial800
- Team types
- Individuals, Large Enterprises
Why teams choose Dial800
Combines analytics with communication for insights
Modern VoIP options enhance connectivity
Real-time data tracking improves decision-making
Is Dial800 right for you?
What buyers should know before choosing Dial800
Dial800 combines analytics-powered communication with cloud-based solutions to enhance business connectivity. Its modern VoIP options and real-time data tracking make it a compelling choice for businesses looking to improve their communication strategies.
Dial800 pros and cons
- Dial800 pros
Combines analytics with communication for insights
Modern VoIP options enhance connectivity
Real-time data tracking improves decision-making
- Dial800 cons
Customization options may be limited
Training may be necessary for effective use
Ready to try it?
Get started with Dial800
Connect with the team for a personalised demo.
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See how it stacks up
Compare Dial800 side-by-side with top Call Center Software alternatives.
What is the pricing of Dial800?
Dial800 Pricing Plans
Basic
$50
/Month
Call Queueing
Basic Reporting
Dashboard
Routing Designer
DNIS Tagging
Show more +
Power
$225
/Year
Call Queueing
Basic Reporting
Dashboard
Routing Designer
DNIS Tagging
Show more +
Enterprise
$500
/Month
Call Queueing
Basic Reporting
Dashboard
Routing Designer
DNIS Tagging
Show more +
Basic VoIP Phone System
$200
/Month
5,000 minutes
5 extensions
Basic CallView360®
Business Texting
TALK SoftPhone
Show more +
Weighing your options?
Not sure if Dial800 fits your budget?
Dial800 reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 6 reviews, with consistently positive feedback.
What buyers like
- Analytics-powered communication
- Cloud-based solutions
- Real-time data tracking
Common complaints
- Limited customization options
- May require training
- Not suitable for very small businesses
Are you using Dial800?
- See if Dial800 fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
We tailor recommendations to companies your size.
What are the features of Dial800?
The process of recording incoming and outgoing calls into a call center is known as automatic call recording. Marketing Automation Software…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
An outbound call center is a call center that makes outbound calls to customers. Sales teams typically utilize outbound centers to make cold…
A predictive dialer is an outbound dialing system that selects numbers from a list and dials them automatically. A predictive dialer dials n…
Queue time refers to when something is ready to be worked on but is waiting for someone to do so. These backlogs and delays accumulate throu…
Dial800 security and data handling
Key compliance certifications and security features for IT and security teams evaluating Dial800.
Certifications
Developer & data
Alternatives to Dial800
Dial800 Customers
Net Theorum
Cubii
Door Mart
Dx Media Direct
Hearing Assist
Inbound Prospect
Dial800 Support Options
Frequently Asked Questions About Dial800
Common questions buyers ask before choosing Dial800.
Dial800 is a Call Center Software. Dial800 offers Outbound Call Center, Predictive Dialer, Queue Management (Calls), Auto Call Recording and many more functionalities.
Buyers commonly note the following limitations of Dial800: Customization options may be limited; Training may be necessary for effective use.
Some top alternatives to Dial800 includes Nextiva, Logimeter, Calabrio One, Voiptime and HoduCC.
Dial800 offers Subscription pricing model
The starting price of Dial800 is $50/Month
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Ready to try it?
Get started with Dial800
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].