9.1
SpotScore
/logo_1688636017.899169.jpg){kind=logo}
Top 10 Freshdesk Contact Center (Formerly Freshcaller) Alternatives 2026
Streamline customer service and boost sales effortlessly.
Main Features
- Auto Call Recording
- Call Monitoring
- Concurrency Support
- IVR Support
Pricing
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Free Trial available
Freshdesk Contact Center (Formerly Freshcaller) is a Call Center Software platform with a user rating of 4.3★ based on 128 reviews. Teams looking for alternatives typically need better pricing flexibility, easier deployment, or a closer feature fit for their specific use case. Below you'll find 10 vetted Call Center Software alternatives ranked by user rating, with filters to narrow by pricing, platform, and features — so you can find the right fit for 2026.
Freshdesk Contact Center (Formerly Freshcaller) vs Top Alternatives at a Glance
Side-by-side comparison of pricing, user rating, and free trial availability to help you decide faster.
| Tool | Best For | Pricing | Rating | Free Option |
|---|---|---|---|---|
| Freshdesk Contact Center (Formerly Freshcaller) Current | Call Center Software | $15 | 4.3 ★ | ✓ Yes |
 Nextiva | Call Center Software | $18.95 | 4.6 ★ | ✓ Yes |
 Exotel | Call Center Software | $200 | 4.4 ★ | ✓ Yes |
 CallHippo | Call Center Software | $14 | 4.6 ★ | ✗ No |
 CallTools | Call Center Software | Custom pricing | 5.0 ★ | ✗ No |
 Voiptime | Call Center Software | Custom pricing | 4.9 ★ | ✗ No |
Showing 1-10 out of 10
List of the Top Freshdesk Contact Center (Formerly Freshcaller) alternatives as of September 2026
Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.
9.6
SpotScore
Nextiva
RECOMMENDED
Empowering businesses through advanced communication solutions.
Add to compare
What is Nextiva?
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
Pricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
9.0
SpotScore
Exotel
Elevate your contact center's efficiency
Add to compare
What is Exotel?
Exotel is a cloud telephony platform used by call centers and customer support operations in India and Southeast Asia that need reliable call routing, recording, and CRM integration. It lets agents access call logs, recordings, and customer history in one place, and supports custom call flows ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Progressive Dialer
Pricing
Free Trial available, Try Now
Starts from $200
9.3
SpotScore
CallHippo
Revolutionize your customer experience with CallHippo.
Add to compare
What is CallHippo?
CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Predictive Dialer
Pricing
Starts from $14/User/Month when Billed Yearly
Spotsaas Buyer Intelligence
Own the software buyers are comparing here? See who's weighing you against rivals — and who's comparing your competitors while you're not in the running.
9.1
SpotScore
CallTools
Streamline your call center operations with ease.
Add to compare
What is CallTools?
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
CallTools offers custom pricing plan
8.8
SpotScore
Voiptime
Optimize your call center with Voiptime.
Add to compare
What is Voiptime?
Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Voiptime offers custom pricing plan
8.8
SpotScore
uContact
Streamline your call center experience with uContact.
Add to compare
What is uContact?
uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Starts from $50/User/Month
8.9
SpotScore
Truly
Engage customers in real-time with Truly.
Add to compare
What is Truly?
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Free Trial available, Try Now
Starts from $55/User/Month when Billed Yearly
9.2
SpotScore
Bright Pattern
Effortlessly elevate your call center with Bright Pattern.
Add to compare
What is Bright Pattern?
The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. Bright Pattern is a web-based application that runs on any browser that supports HTML5, and is accessible from ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Bright Pattern offers custom pricing plan
9.6
SpotScore
CloudTalk
Efficiently elevate call center performance.
Add to compare
What is CloudTalk?
CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Free Trial available
Starts from $25/User/Month when Billed Yearly
8.8
SpotScore
contactSPACE
Maximize Your Call Center's Potential.
Add to compare
What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...
Read moreCommon Features
-
Outbound Call Center
-
Inbound Call Center
-
Concurrency Support
+ 4 more
Unique Features
-
Live Chat
-
Progressive Dialer
-
Predictive Dialer
Pricing
Starts from $105/User/Month
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
