Puzzel Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
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Puzzel offers custom pricing plan
DFDS
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Oxford Brookes
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Overview
Pricing
Features
Buyer feedback
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Security & Compliance
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What is Puzzel?
Puzzel helps companies make the very best of their time by automating tedious and time-consuming tasks. From streamlining customer services protocols to optimizing how to communicate with clients, these unique challenges require specialist support and that's what Puzzel provides. Thanks to Puzzel, businesses have the certainty that they are free to focus on the aspects that truly matter, safe in the knowledge that everything else is taken care of.
Pricing
Puzzel offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Puzzel Screenshots
Puzzel was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Puzzel
- Team types
- Large Enterprises, Medium Business
Why teams choose Puzzel
Automation of tasks significantly reduces manual workload.
Optimized communication tools enhance customer interactions.
User-friendly interface makes it accessible for all team members.
Is Puzzel right for you?
What buyers should know before shortlisting Puzzel
Puzzel is a call center software that automates tedious tasks, allowing businesses to focus on customer service. Its streamlined processes and user-friendly interface enhance efficiency and communication.
Puzzel pros and cons
- Puzzel pros
Automation of tasks significantly reduces manual workload.
Optimized communication tools enhance customer interactions.
User-friendly interface makes it accessible for all team members.
- Puzzel cons
Limited customization may not meet all business needs.
Integration with existing systems may be challenging.
Ready to try it?
Get started with Puzzel
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Puzzel side-by-side with top Call Center Software alternatives.
What is the pricing of Puzzel?
Puzzel uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Puzzel Pricing Plans
Resolve (Contact Centre)
Voice
Basic IVR
Call recording
Silent monitoring
Reporting
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Impress (Contact Centre)
Voice
Chat
Messaging*
Email
Omnichannel routing
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Power (Contact Centre)
Voice
Chat
Messaging*
Email
Omnichannel routing
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Discover (Digital First)
Channel management
Website user behaviour
Dynamic banners
Web chat & messaging*
Contextual routing
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Puzzel reviews and ratings
What buyers like
- Task automation
- Streamlined customer service
- Optimized communication
Common complaints
- Limited customization options
- May not integrate with all systems
- Pricing may be high for small businesses
What users are saying
AU
Anonymous User
09/27/23
"Puzzle with pieces that don't seem to match all the way"
What do you like best about Puzzel? The interconnection between modules gives a great potential of diffrent solutions for customer support that covers ...
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EL
EVa L
09/21/23
"A nice system, but does not adapt to municipality services"
What do you like best about Puzzel? The layout and the view and some functions. The chat is very good (previously Vergics). What do you dislike about ...
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CB
Chervyone B
06/22/23
"Pleasant experience so far"
What do you like best about Puzzel? I like the dashboards and knowing what agents are on calls and the reporting element to a degree What do you ...
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JK
Joshua K
06/15/23
"Perfect for what we needed"
What do you like best about Puzzel? Ease of use! does exactly what you need it to, without bombarding you with unessarcy extras What do you dislike ...
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DC
Daniel C
06/14/23
"The Puzzel WFM capability enabled the next phase of growth!"
What do you like best about Puzzel? The simplicity of the WFM solution. Puzzel have tried to ensure that the end-user is at the heart of their ...
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LG
Lina G
06/13/23
"Puzzel has improved its services a lot in the past year. We've had fewer bugs."
What do you like best about Puzzel? The features are self-explanatory. The schedule shows clearly the activities assigned. What do you dislike about ...
Read more
What are the features of Puzzel?
Call recording is a software feature that records phone conversations and stores them for future reference. This feature is commonly used in…
The act of conversing, communicating, and/or exchanging messages through the internet is known as chatting. It entails two or more persons i…
Conversational Forms is a revolutionary software feature that is designed to enhance the user's experience by providing a dynamic and intera…
A real-time email marketing dashboard displays metrics. This allows individuals to track the effectiveness of an email marketing initiatives…
Experience Management is a key aspect of any software designed to enhance user experience. It is a comprehensive approach that focuses on un…
The practice of collecting input from team members or employees and implementing changes to your operational processes to improve OKR assess…
File sharing is defined as the act of sharing or providing access to digital information or resources such as documents, multimedia (audio/v…
IVR stands for interactive voice response. It is a technology that allows humans to communicate with a computer-controlled phone system by u…
Retailers and other businesses sponsor loyalty programs that offer rewards, discounts, and other unique incentives to recruit and keep custo…
Multi-channel messaging entails sending customized material to customers via text messages, emails, push alerts, social media, and online br…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
Reporting provides complete visibility of the project and a clear grasp of what has to be done to the on-site personnel. The reporting proce…
SMS Notification is a powerful feature that can greatly enhance user experience and improve efficiency in various software systems. This fea…
Scheduling is the job or activity of determining when specific tasks will be completed. Block scheduling, often known as blocking, is a meth…
Screen sharing is a feature that allows users to share their computer screens with others in real-time. It enables collaboration and remote…
Session transfer is a software feature that allows users to seamlessly transfer their active sessions from one device to another. This means…
Ticketing is a software feature that is used to manage and organize various types of tickets in one place. It serves as a centralized platfo…
Voice recognition is a technology powered by AI that processes spoken words and converts them into text or commands. It enables devices to u…
Workforce forecasting is an essential feature of any software that helps organizations to strategize their human resource planning and manag…
Puzzel security and data handling
Key compliance certifications and security features for IT and security teams evaluating Puzzel.
Certifications
Developer & data
Alternatives to Puzzel
Puzzel Customers
DFDS
Affinity Water
Scandic
Oxford Brookes
TieTa
Puzzel Support Options
Frequently Asked Questions About Puzzel
Common questions buyers ask before choosing Puzzel.
Puzzel is a Call Center Software. Puzzel offers Screen Sharing, File Sharing, Dashboard, Ticketing, SMS Notification and many more functionalities.
Buyers commonly note the following limitations of Puzzel: Limited customization may not meet all business needs.; Integration with existing systems may be challenging.; Pricing could be a concern for smaller organizations..
Some top alternatives to Puzzel includes Nextiva, Quickbooks, Freshbooks, QuickFile and Qwoach.
Puzzel offers Quotation Based pricing model
The starting price is not disclosed by Puzzel. You can visit Puzzel pricing page to get the latest pricing.
Ready to try it?
Get started with Puzzel
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].