8.9
Spot Score
Truly Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $55 / User / Month when Billed Yearly
Uber
wework
Wix
Managed by Q
ZocdocTrusted by many companies including Uber
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Truly
Truly is a call center software solution used by Sales Managers and Business Development Representatives in medium-sized businesses. With a rating of 4.6/5 from 104 reviews, it is broadly validated and well-regarded by its users.
Truly excels in providing a reliable metadata flow to CRM systems, which enhances efficiency for sales teams. Its availability on both desktop and mobile platforms ensures that users can manage calls on-the-go, making it a versatile tool. However, new users might find the richness of features intimidating without adequate support, which could hinder initial adoption.
Quick facts about Truly
What is Truly?
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement Engines that provide zero-latency responses for virtually any voice, chat or social channel. Truly provides enterprise grade security, reliability and performance.
Pricing
Starts from $55 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Truly was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Truly
- Use cases
- Martech, Sales Automation, Consulting
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Truly
Reliable metadata flow to CRM enhancing efficiency
Strong integration with Salesforce for efficient workflow and tracking
Availability of both desktop and mobile apps for flexible usage
Is Truly right for you?
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
Choose Truly if
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
Consider alternatives if
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
What buyers should know before shortlisting Truly
Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps.
The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are highlighted as valuable aspects. Truly's strong call quality, efficient note-taking abilities, and proactive customer support also receive praise.
While some users have encountered occasional crashes and connectivity issues, Truly's overall performance and feature set seem to be highly valued. Its strong integration with Salesforce, excellent call quality, and user-friendly interface make it a valuable tool for businesses looking to streamline their call management processes.
Overall, Truly is perceived as a valuable asset for both personal and business use, despite some minor drawbacks reported by users.
Truly pros and cons
- Truly pros
Reliable metadata flow to CRM enhancing efficiency
Strong integration with Salesforce for efficient workflow and tracking
Availability of both desktop and mobile apps for flexible usage
- Truly cons
Intimidating richness of features for new users without adequate support
Limited customization options and marketplace for advanced functionalities
Ready to try it?
Get started with Truly
Start your free trial — no credit card required.
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What is the pricing of Truly?
Truly Pricing Plans
Growth
Up to 10 Users
CRM Integrations
Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
Unlimited Minutes, SMS, MMS & Numbers
Call Monitoring & Recording
Show more +
Enterprise
International Numbers & Calling
Call Transcription
Premium Deskphone & Conference Room Integration
Email Tracking
Salesforce Data Enrichment
Show more +
Truly reviews and ratings
Buyer sentiment
Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues.
What buyers like
- Ease of use
- CRM integration
- Call quality
Common complaints
- Feature complexity for new users
- Limited customization options
What users are saying
AU
Anonymous User
03/14/22
"Intuitive and works every time"
What do you like best about Truly? I love how consistently Truly works and how reliably metadata flows from it to our CRM What do you dislike about Truly?
AU
Anonymous User
02/10/22
"Truly Phone System Revierw"
What do you like best about Truly? I like that it has both a desktop and mobile app. What do you dislike about Truly?
VJ
Vern J
12/25/21
"Just ok but works"
What do you like best about Truly? does make international calls, and integrates with outreach What do you dislike about Truly?
AU
Anonymous User
12/16/21
"Convenient and easy to use"
What do you like best about Truly? It's easy to use! Dialing numbers on the screen is easy! What do you dislike about Truly?
AL
Adam L
09/13/20
"Very happy with Truly!"
What do you like best about Truly? I really love the ease of use. Truly makes it so easy to make a call from any site you are on if there is a phone ...
Read more
AU
Anonymous User
09/11/20
"awesome experience"
What do you like best about Truly? the voice message. if ever i missed a call, it sends an email to me directly with their message. What do you ...
Read more
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- Real pricing — no sales pressure
- A demo or quick answers, your call
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We tailor recommendations to companies your size.
What are the features of Truly?
: The Auto Call Recording feature automatically captures all inbound and outbound calls for quality assurance and training purposes. This fu…
: Call Monitoring enables supervisors or managers to listen in on live calls between agents and customers without interrupting the conversat…
: Concurrency Support allows multiple calls to be handled simultaneously within the Truly platform. This feature is crucial for businesses t…
: IVR (Interactive Voice Response) Support allows callers to navigate through a series of automated prompts using their keypad or voice comm…
: The Inbound Call Center feature enables organizations to effectively handle incoming calls from customers. With a robust system for routin…
: The Live Chat feature provides real-time communication between customers and support agents through an online chat interface. This tool en…
: The Outbound Call Center feature of Truly allows businesses to efficiently manage and execute outbound calling campaigns. It is designed t…
: The Predictive Dialer takes automation a step further by predicting when an agent will be available and dialing multiple numbers at once.…
: The Progressive Dialer automates the dialing process for outbound calls by connecting agents only when a live person answers. This feature…
: Queue Management (Calls) provides a systematic approach to handling incoming calls by placing them in a virtual queue until an agent is av…
Truly security and data handling
Key compliance certifications and security features for IT and security teams evaluating Truly.
Developer & data
Alternatives to Truly
Why buyers keep looking beyond Truly
Users may seek alternatives to Truly if they require a wider variety of flavors or formulations, as some consumers prefer unique or specialized options that may not be available in Truly's lineup.
Budget-conscious individuals might consider other brands if they find similar quality products at lower prices, making cost-effectiveness a significant factor in their purchasing decisions.
Health-conscious consumers may explore alternatives that offer lower sugar content or cleaner ingredient lists, as they often prioritize nutritional value and transparency in their beverage choices.
Some users might look for brands with sustainable or eco-friendly practices, seeking products that align with their values regarding environmental impact and corporate responsibility.
Individuals who experience sensitivities or allergies may need to find alternatives that cater to their specific dietary restrictions, ensuring they can enjoy beverages without adverse effects.
Truly Customers
Uber
wework
Wix
Managed by Q
Zocdoc
signpost
Truly Support Options
Frequently Asked Questions About Truly
Common questions buyers ask before choosing Truly.
Truly is a Call Center Software. Truly offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
Truly is a strong fit if: You require seamless Salesforce integration to streamline sales workflows and CRM updates.; Your team values zero-latency responses across voice, chat, and social channels for engagement.. Consider alternatives if: Your organization demands extensive customization and a broad marketplace of advanced features.; You have new users who need extensive onboarding due to the platform’s feature complexity..
Buyers commonly note the following limitations of Truly: Intimidating richness of features for new users without adequate support; Limited customization options and marketplace for advanced functionalities; Occasional crashes and connectivity issues reported.
Some top alternatives to Truly includes Nextiva, FIVE CRM, Calabrio One, CallTools and Tracking Sales Calls.
Truly offers Free Trial, Subscription pricing models
The starting price of Truly is $55/User/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
