8.9
SpotScore
Truly Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
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Starts from $55 / User / Month when Billed Yearly
Uber
wework
Wix
Managed by Q
ZocdocTrusted by teams including Uber
Overview
Pricing
Features
Buyer feedback
Alternatives
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Security & Compliance
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Spotsaas Analysis for Truly
Truly is a call center software solution used by Sales Managers and Business Development Representatives in medium-sized businesses. With a rating of 4.6/5 from 104 reviews, it is broadly validated and well-regarded by its users.
Truly excels in providing a reliable metadata flow to CRM systems, which enhances efficiency for sales teams. Its availability on both desktop and mobile platforms ensures that users can manage calls on-the-go, making it a versatile tool. However, new users might find the richness of features intimidating without adequate support, which could hinder initial adoption.
Quick facts about Truly
What is Truly?
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement Engines that provide zero-latency responses for virtually any voice, chat or social channel. Truly provides enterprise grade security, reliability and performance.
Pricing
Starts from $55 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Truly was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Truly
- Use cases
- Martech, Sales Automation, Consulting
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose Truly
Reliable metadata flow to CRM enhancing efficiency
Strong integration with Salesforce for efficient workflow and tracking
Availability of both desktop and mobile apps for flexible usage
Is Truly right for you?
Best for medium-sized sales teams needing real-time, multi-channel customer engagement.
Choose Truly if
- You require seamless Salesforce integration to streamline sales workflows and CRM updates.
- Your team values zero-latency responses across voice, chat, and social channels for engagement.
- You need flexible access via both desktop and mobile apps for on-the-go call management.
Consider alternatives if
- Your organization demands extensive customization and a broad marketplace of advanced features.
- You have new users who need extensive onboarding due to the platform’s feature complexity.
What buyers should know before choosing Truly
Truly stands out as a reliable and intuitive tool for call management and integration with CRM systems like Salesforce. Users appreciate its ease of use, seamless integration, and the convenience of both desktop and mobile apps.
The ability to switch phone numbers based on call purposes and the feature to listen to and participate in colleague's calls are highlighted as valuable aspects. Truly's strong call quality, efficient note-taking abilities, and proactive customer support also receive praise.
While some users have encountered occasional crashes and connectivity issues, Truly's overall performance and feature set seem to be highly valued. Its strong integration with Salesforce, excellent call quality, and user-friendly interface make it a valuable tool for businesses looking to streamline their call management processes.
Overall, Truly is perceived as a valuable asset for both personal and business use, despite some minor drawbacks reported by users.
Truly pros and cons
- Truly pros
Reliable metadata flow to CRM enhancing efficiency
Strong integration with Salesforce for efficient workflow and tracking
Availability of both desktop and mobile apps for flexible usage
- Truly cons
Intimidating richness of features for new users without adequate support
Limited customization options and marketplace for advanced functionalities
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What is the pricing of Truly?
Truly Pricing Plans
Growth
Up to 10 Users
CRM Integrations
Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
Unlimited Minutes, SMS, MMS & Numbers
Call Monitoring & Recording
Show more +
Enterprise
International Numbers & Calling
Call Transcription
Premium Deskphone & Conference Room Integration
Email Tracking
Salesforce Data Enrichment
Show more +
Weighing your options?
Not sure if Truly fits your budget?
Truly reviews and ratings
Buyer sentiment
Users generally praise Truly for its ease of use, strong CRM integration, and reliable call quality, though some note challenges with feature complexity and occasional technical issues.
What buyers like
- Ease of use
- CRM integration
- Call quality
Common complaints
- Feature complexity for new users
- Limited customization options
Are you using Truly?
- See if Truly fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Truly?
The Auto Call Recording feature automatically captures all inbound and outbound calls for quality assurance and training purposes. This func…
Call Monitoring lets supervisors or managers listen in on live calls between agents and customers without interrupting the conversation. Thi…
: Concurrency Support allows multiple calls to be handled simultaneously within the Truly platform. This feature is important for businesses…
: IVR (Interactive Voice Response) Support lets callers work through automated prompts using their keypad or voice commands. This feature di…
The Inbound Call Center feature lets organizations handle incoming calls from customers. It routes calls based on predefined criteria, such…
: The Live Chat feature provides real-time communication between customers and support agents through an online chat interface. This tool le…
The Outbound Call Center feature of Truly allows businesses to efficiently manage and execute outbound calling campaigns. It simplifies reac…
The Predictive Dialer automates outbound calling by predicting agent availability and dialing multiple numbers at once. It uses algorithms t…
: The Progressive Dialer automates the dialing process for outbound calls by connecting agents only when a live person answers. This feature…
Queue Management (Calls) provides a systematic approach to handling incoming calls by placing them in a virtual queue until an agent is avai…
Truly security and data handling
Key compliance certifications and security features for IT and security teams evaluating Truly.
Developer & data
Alternatives to Truly
Why buyers keep looking beyond Truly
Lacks flavor variety — consumers seeking niche options like botanical blends or regional craft seltzers often switch brands
Price-sensitive buyers choose competitors offering comparable quality at 15-20% lower cost per unit
Demands lower sugar content or specific certifications (organic, non-GMO) that Truly doesn't provide
Requires brands with third-party sustainability certifications or carbon-neutral production — Truly's environmental claims lack independent verification
Needs allergen-free formulations for gluten, sulfites, or artificial sweeteners that Truly's core line doesn't address
Truly Customers
Uber
wework
Wix
Managed by Q
Zocdoc
signpost
Truly Support Options
Frequently Asked Questions About Truly
Common questions buyers ask before choosing Truly.
Truly is a Call Center Software. Truly offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
Truly is a strong fit if: You require seamless Salesforce integration to streamline sales workflows and CRM updates.; Your team values zero-latency responses across voice, chat, and social channels for engagement.. Consider alternatives if: Your organization demands extensive customization and a broad marketplace of advanced features.; You have new users who need extensive onboarding due to the platform’s feature complexity..
Buyers commonly note the following limitations of Truly: Intimidating richness of features for new users without adequate support; Limited customization options and marketplace for advanced functionalities; Occasional crashes and connectivity issues reported.
Some top alternatives to Truly includes Nextiva, CallTools, Voiptime, uContact and CallHippo.
Truly offers Free Trial, Subscription pricing models
The starting price of Truly is $55/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].