8.8
SpotScore
contactSPACE Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market
Starts from $105 / User / Month
Skills Certified
Ourtel
MonDial
Astia
Public OutreachTrusted by teams including Skills Certified
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for contactSPACE
contactSPACE is a call center software solution tailored for Sales Managers and Business Development Representatives in small to medium-sized businesses. With a rating of 4.5/5 from one review, it suggests a niche appeal with strong satisfaction from its current user base.
The software excels in complex case tracking, making it ideal for teams needing detailed management of customer interactions. Its integration with major platforms enhances its utility for Martech and Sales Automation teams. However, potential buyers should be aware of its limited customization options, which might not meet all specific business needs.
Quick facts about contactSPACE
What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or Internet-based call center platforms.
Pricing
Starts from $105 / User / Month
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:Global
contactSPACE Software Demo
contactSPACE was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider contactSPACE
- Use cases
- Martech teams, Sales Automation teams, Consulting firms
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Small to Medium Businesses
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose contactSPACE
Supports complex case tracking beyond basic telephony
Exclusive compatibility with Avaya, Cisco, ShoreTel, and Internet-based platforms
Robust analytics and reporting for performance insights
Is contactSPACE right for you?
Best for contact centers needing complex case tracking with Avaya or Cisco integration.
Choose contactSPACE if
- You require advanced tracking of complex customer cases beyond basic telephony.
- Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.
- You want robust analytics and reporting to gain performance insights.
Consider alternatives if
- You are a very small business or individual needing only basic telephony features.
- You need highly customized or on-premise call center solutions not supported by cloud-only software.
What buyers should know before shortlisting contactSPACE
contactSPACE is a powerful call center software designed for complex case management and integration with major telephony platforms. While it excels in functionality, it may be more suited for larger organizations due to its complexity and cost.
contactSPACE pros and cons
- contactSPACE pros
Supports complex case tracking beyond basic telephony
Exclusive compatibility with Avaya, Cisco, ShoreTel, and Internet-based platforms
Robust analytics and reporting for performance insights
- contactSPACE cons
Limited public pricing information
No explicit mention of free trial or free plan
Ready to try it?
Get started with contactSPACE
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare contactSPACE side-by-side with top Call Center Software alternatives.
What is the pricing of contactSPACE?
contactSPACE Pricing Plans
Silver
$105
/User/Month
Initiatives : 10
WebRTC phones
Helpdesk support
Call recording
Interface editor
Show more +
Gold
$139
/User/Month
Initiatives : Unlimited
Includes features of Silver plan, plus
Inbound
Outcome-driven templated SMS/email**
Progressive dialler
Platinum
$175
/User/Month
Includes features of Gold plan, plus
CRM integration
Master database
Access to contactSPACE API
Live chat
Show more +
Diamond
$239
/User/Month
Includes features of Platinum plan, plus
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Show more +
Weighing your options?
Not sure if contactSPACE fits your budget?
contactSPACE reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting efficiency improvements and integration capabilities, though limited user feedback is available.
What buyers like
- Enhanced efficiency
- Data-driven insights
- Seamless integration
Common complaints
- Lack of pricing transparency
- Limited user reviews
Are you using contactSPACE?
What users are saying
AU
Anonymous User
10/21/21
"Make the move to contactSPACE today!"
What do you like best about contactSPACE? Agility Customisation of Interfaces Easy to understand Admin and Caller friendly Easy to build ...
Read more
- See if contactSPACE fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of contactSPACE?
Auto Call Recording provides an automated way to record all calls made within the contactSPACE platform. This feature serves multiple purpos…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Concurrency Support lets multiple agents handle simultaneous calls without degradation in service quality. This feature is important for bus…
IVR (Interactive Voice Response) Support lets businesses automate responses to common inquiries through pre-recorded messages and menus. Cus…
The Inbound Call Center feature manages incoming calls efficiently and professionally. It addresses customer inquiries quickly, reducing wai…
The Live Chat feature provides instant communication between customers and support agents. This allows businesses to engage customers proact…
The Outbound Call Center feature of contactSPACE lets organizations manage and execute outbound calling campaigns. By providing a user-frien…
The Predictive Dialer takes automation a step further by using algorithms to predict when agents will be available based on historical data…
The Progressive Dialer automates the dialing process by connecting agents only when a live person answers the call. This reduces idle time b…
Queue Management (Calls) allows organizations to manage incoming call traffic by placing callers into queues based on priority or service le…
contactSPACE security and data handling
Key compliance certifications and security features for IT and security teams evaluating contactSPACE.
Developer & data
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9.6
Very Good
Why buyers keep looking beyond contactSPACE
Lacks advanced analytics and reporting — teams needing detailed campaign performance tracking and agent productivity metrics typically add Tableau or Looker
Pricing is fixed per-user — organizations with 10–50 agents or seasonal staffing patterns often switch to Twilio or Five9 for usage-based models
Cannot handle 500+ concurrent calls without performance degradation — fast-growing contact centers add Genesys or NICE for load balancing
Limited native integrations with Salesforce, HubSpot, and Zendesk — teams relying on these platforms typically layer in middleware like Zapier or custom APIs
No built-in quality assurance or call recording — compliance-heavy industries (finance, healthcare) add Verint or NICE for audit trails and coaching tools
contactSPACE Customers
Skills Certified
Ourtel
MonDial
Astia
Public Outreach
GiveTel
contactSPACE Support Options
Frequently Asked Questions About contactSPACE
Common questions buyers ask before choosing contactSPACE.
contactSPACE is a Call Center Software. contactSPACE offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
contactSPACE is a strong fit if: You require advanced tracking of complex customer cases beyond basic telephony.; Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.. Consider alternatives if: You are a very small business or individual needing only basic telephony features.; You need highly customized or on-premise call center solutions not supported by cloud-only software..
Buyers commonly note the following limitations of contactSPACE: Limited public pricing information; No explicit mention of free trial or free plan; Potentially limited user reviews and market presence.
Some top alternatives to contactSPACE includes Nextiva, TalkDesk, XCALLY, Dialer360 and RingCentral Contact Center.
contactSPACE offers Subscription pricing model
The starting price of contactSPACE is $105/User/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].