8.8
Spot Score
contactSPACE Review: Is It The Right Call Center Software For Your Team?
Best for SMB teams · Mid-market
Starts from $105 / User / Month
Skills Certified
Ourtel
MonDial
Astia
Public OutreachTrusted by many companies including Skills Certified
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for contactSPACE
contactSPACE is a call center software solution tailored for Sales Managers and Business Development Representatives in small to medium-sized businesses. With a rating of 4.5/5 from one review, it suggests a niche appeal with strong satisfaction from its current user base.
The software excels in complex case tracking, making it ideal for teams needing detailed management of customer interactions. Its integration with major platforms enhances its utility for Martech and Sales Automation teams. However, potential buyers should be aware of its limited customization options, which might not meet all specific business needs.
Quick facts about contactSPACE
What is contactSPACE?
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or Internet-based call center platforms.
Pricing
Starts from $105 / User / Month
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:Global
contactSPACE Software Demo
contactSPACE was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider contactSPACE
- Use cases
- Martech teams, Sales Automation teams, Consulting firms
- Team types
- Sales Managers, Account Executives
- Company size
- 50-500 employees, Small to Medium Businesses
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose contactSPACE
Supports complex case tracking beyond basic telephony
Exclusive compatibility with Avaya, Cisco, ShoreTel, and Internet-based platforms
Robust analytics and reporting for performance insights
Is contactSPACE right for you?
Best for contact centers needing complex case tracking with Avaya or Cisco integration.
Choose contactSPACE if
- You require advanced tracking of complex customer cases beyond basic telephony.
- Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.
- You want robust analytics and reporting to gain performance insights.
Consider alternatives if
- You are a very small business or individual needing only basic telephony features.
- You need highly customized or on-premise call center solutions not supported by cloud-only software.
What buyers should know before shortlisting contactSPACE
contactSPACE is a powerful call center software designed for complex case management and integration with major telephony platforms. While it excels in functionality, it may be more suited for larger organizations due to its complexity and cost.
contactSPACE pros and cons
- contactSPACE pros
Supports complex case tracking beyond basic telephony
Exclusive compatibility with Avaya, Cisco, ShoreTel, and Internet-based platforms
Robust analytics and reporting for performance insights
- contactSPACE cons
Limited public pricing information
No explicit mention of free trial or free plan
Ready to try it?
Get started with contactSPACE
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare contactSPACE side-by-side with top Call Center Software alternatives.
What is the pricing of contactSPACE?
contactSPACE Pricing Plans
Silver
$105
/User/Month
Initiatives : 10
WebRTC phones
Helpdesk support
Call recording
Interface editor
Show more +
Gold
$139
/User/Month
Initiatives : Unlimited
Includes features of Silver plan, plus
Inbound
Outcome-driven templated SMS/email**
Progressive dialler
Platinum
$175
/User/Month
Includes features of Gold plan, plus
CRM integration
Master database
Access to contactSPACE API
Live chat
Show more +
Diamond
$239
/User/Month
Includes features of Platinum plan, plus
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Show more +
contactSPACE reviews and ratings
Buyer sentiment
Overall positive sentiment highlighting efficiency improvements and integration capabilities, though limited user feedback is available.
What buyers like
- Enhanced efficiency
- Data-driven insights
- Seamless integration
Common complaints
- Lack of pricing transparency
- Limited user reviews
What users are saying
AU
Anonymous User
10/21/21
"Make the move to contactSPACE today!"
What do you like best about contactSPACE? Agility Customisation of Interfaces Easy to understand Admin and Caller friendly Easy to build ...
Read more
What are the features of contactSPACE?
Auto Call Recording provides an automated way to record all calls made within the contactSPACE platform. This feature serves multiple purpos…
The process of listening in on employee calls to improve communication and customer service is known as call monitoring. It's most typically…
Concurrency Support enables multiple agents to handle simultaneous calls without degradation in service quality. This feature is essential f…
IVR (Interactive Voice Response) Support enables businesses to automate responses to common inquiries through pre-recorded messages and menu…
The Inbound Call Center feature is designed to handle incoming calls with maximum efficiency and professionalism. It ensures that all custom…
The Live Chat feature provides an instant communication channel between customers and support agents, enabling real-time assistance. This fe…
The Outbound Call Center feature of contactSPACE allows organizations to efficiently manage and execute outbound calling campaigns. By provi…
The Predictive Dialer takes automation a step further by using algorithms to predict when agents will be available based on historical data…
The Progressive Dialer automates the dialing process by connecting agents only when a live person answers the call. This minimizes downtime…
Queue Management (Calls) allows organizations to efficiently manage incoming call traffic by placing callers into queues based on various cr…
contactSPACE security and data handling
Key compliance certifications and security features for IT and security teams evaluating contactSPACE.
Developer & data
Alternatives to contactSPACE
Recommended
Empowering businesses through ...
9.6
Very Good
Why buyers keep looking beyond contactSPACE
Users may seek alternatives to contactSPACE if they require more advanced analytics and reporting features, enabling deeper insights into campaign performance and agent productivity to enhance decision-making processes.
Organizations looking for more flexible pricing structures or customizable plans might explore other options, especially if they have varying needs that don't align with contactSPACE's offerings.
Companies experiencing rapid growth may consider alternatives that can easily scale with their operations, ensuring that the software can handle increased call volumes and additional users without compromising performance.
Users might explore other solutions if they need enhanced integration capabilities with existing tools and systems, allowing for a more seamless workflow and improved data management across platforms.
Businesses focusing on user experience may look for alternatives that offer more intuitive interfaces or better customer support, which can significantly impact agent efficiency and overall satisfaction.
contactSPACE Customers
Skills Certified
Ourtel
MonDial
Astia
Public Outreach
GiveTel
contactSPACE Support Options
Frequently Asked Questions About contactSPACE
Common questions buyers ask before choosing contactSPACE.
contactSPACE is a Call Center Software. contactSPACE offers Outbound Call Center, Inbound Call Center, Concurrency Support, Live Chat, Progressive Dialer and many more functionalities.
contactSPACE is a strong fit if: You require advanced tracking of complex customer cases beyond basic telephony.; Your contact center uses Avaya, Cisco, ShoreTel, or Internet-based platforms exclusively.. Consider alternatives if: You are a very small business or individual needing only basic telephony features.; You need highly customized or on-premise call center solutions not supported by cloud-only software..
Buyers commonly note the following limitations of contactSPACE: Limited public pricing information; No explicit mention of free trial or free plan; Potentially limited user reviews and market presence.
Some top alternatives to contactSPACE includes Nextiva, TalkDesk, XCALLY, Dialer360 and RingCentral Contact Center.
contactSPACE offers Subscription pricing model
The starting price of contactSPACE is $105/User/Month
Ready to try it?
Get started with contactSPACE
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].