9.1
SpotScore
ClickDesk Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
GDPRStarts from $12.99 / User / Month when Billed Yearly, also offers free forever plan
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Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for ClickDesk
ClickDesk at 4.0/5 from 95 reviews and SpotScore 9.1 serves customer service representatives and support managers at small to medium businesses who need fast client communication without complex setup. The platform's main strength is reducing training time through a straightforward interface. A documented weakness is slow vendor support response times, which can delay issue resolution.
Live chat software replaces email and phone tag for customer inquiries, letting support teams respond in real time. The primary metric improved is first-response time and customer satisfaction scores.
Quick picks:
What is ClickDesk?
ClickDesk makes it easy to take care of customers. Create tickets from written, voice, video chat, and email messages. Turnaround times are automatically calculated from when a ticket is opened to when it's closed. Use powerful tools to manage knowledge articles that team can use when responding to customer inquiries. With an extensive list of features and add-ons, ClickDesk can grow with needs, all at an affordable price.
Pricing
Starts from $12.99 / User / Month when Billed Yearly
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
GDPRData residency:Global
Platform
Web + mobile app (iOS & Android)
ClickDesk Software Demo
ClickDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider ClickDesk
- Use cases
- Customer support teams, E-commerce businesses, SaaS companies
- Team types
- Customer service representatives, Support managers
- Company size
- Small Business, Medium Business
- Workflow style
- Flexible and configurable
- Setup complexity
- Medium
Why teams choose ClickDesk
User-friendly interface that promotes quick adoption
Affordable pricing with a broad feature set
Integration with popular business applications
Is ClickDesk right for you?
Best for small to medium businesses needing multi-channel customer support.
Choose ClickDesk if
- You want a unified platform for voice, video, chat, and email communication.
- Your team values affordable pricing combined with a broad feature set.
- You need automatic ticket turnaround time tracking to monitor support efficiency.
Consider alternatives if
- Your organization requires robust and fully functional mobile app support.
- You need immediate, highly responsive customer support without delays.
What buyers should know before shortlisting ClickDesk
ClickDesk combines chat, helpdesk, calls, and social messaging in a single interface. Before shortlisting, verify that the platform's chat widget customization meets your branding needs—some users report limited styling options compared to competitors.
Test the mobile app during your demo, as several reviewers note performance lags on iOS devices. Confirm integration support for your existing CRM or ticketing system; ClickDesk's API documentation is sparse, and custom integrations may require developer time.
Pricing scales with agent seats and conversation volume. Request a detailed quote that separates per-agent costs from overage fees, as the per-conversation model can spike unexpectedly during high-volume periods.
Check whether your plan includes social media monitoring—this feature is restricted to higher tiers. Customer support response times average 24–48 hours; if you need faster escalation, ask about premium support add-ons during negotiation.
The platform handles basic helpdesk workflows well but lacks advanced routing rules and conditional logic found in Zendesk or Freshdesk. If your team needs skill-based routing or complex SLA automation, test these gaps in a trial.
Verify call recording and transcription availability in your region—some countries have legal restrictions that may limit feature access.
ClickDesk pros and cons
- ClickDesk pros
User-friendly interface that promotes quick adoption
Affordable pricing with a broad feature set
Integration with popular business applications
- ClickDesk cons
Occasional slow customer support response times
Limited mobile app availability and functionality
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Compare ClickDesk side-by-side with top Live Chat Software alternatives.
What is the pricing of ClickDesk?
ClickDesk Pricing Plans
Free
Free for 10 users
30 chats
Handle 25 tickets
Audio calling
Localization of chat widget
Show more +
Lite
Unlimited Chats
Widget Customization
Chat Transfer & Groups
99.5% Uptime & SSL Security
Pro
Chat Conferencing
CRM Integration and API
Video Chat
Post Chat Survey
Reports and History
Show more +
Enterprise
Queuing
White Label
Unlimited Domains
Widget Custom CSS
Analytics
Show more +
Weighing your options?
Not sure if ClickDesk fits your budget?
ClickDesk reviews and ratings
Buyer sentiment
Overall positive sentiment highlights ease of use, affordability, and effective customer communication, tempered by some concerns about support responsiveness and mobile app limitations.
What buyers like
- Ease of use
- Affordability
- Integration capabilities
Common complaints
- Customer support responsiveness
- Mobile app limitations
Are you using ClickDesk?
What users are saying
Z
Zoe
12/03/21
An absolutely great chat platform
PROS & CONS What are the best aspects of this product? ClickDesk made interacting with customers and workmates easier. It allows us to adequately ...
Read more
R
Rhoda
11/16/21
I love everything about ClickDesk
PROS & CONS What are the best aspects of this product? It is a very convenient system for our account managers who continuously have to deal with ...
Read more
D
Dariana
11/10/21
A practical way to reach other people
PROS & CONS What are the best aspects of this product? It is very cheap for the features it offers. We can easily communicate with our clients and ...
Read more
S
Saul
10/16/21
Practical and easy application to use
PROS & CONS What are the best aspects of this product? I was able to navigate Clickdesk easily and because of that, we were able to teach our ...
Read more
B
Belle
10/09/21
User-friendly application
PROS & CONS What are the best aspects of this product? My employees were able to learn how to use the application easily. There is no need for any ...
Read more
H
Hector
08/06/21
ClickDesk is beyond my expectation
PROS & CONS What are the best aspects of this product? I am very satisfied with this product. It has a lot of features to meet our needs. What ...
Read more
- See if ClickDesk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of ClickDesk?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messa…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
ClickDesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating ClickDesk.
Certifications
Security features
Developer & data
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ClickDesk Customers
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ClickDesk Support Options
Frequently Asked Questions About ClickDesk
Common questions buyers ask before choosing ClickDesk.
ClickDesk is a Live Chat Software. ClickDesk offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Persistent Chat and many more functionalities.
ClickDesk is a strong fit if: You want a unified platform for voice, video, chat, and email communication.; Your team values affordable pricing combined with a broad feature set.. Consider alternatives if: Your organization requires robust and fully functional mobile app support.; You need immediate, highly responsive customer support without delays..
Buyers commonly note the following limitations of ClickDesk: Occasional slow customer support response times; Limited mobile app availability and functionality; Complexity in mastering all features for new users.
Some top alternatives to ClickDesk includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Let's Connect.
ClickDesk offers Freemium, Subscription pricing models
The starting price of ClickDesk is $12.99/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].