9.2
SpotScore
Acquire Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPRAcquire offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
Spotsaas Analysis for Acquire
Acquire at 4.5/5 from 40 reviews and SpotScore 9.2 serves customer support teams in SMBs that need live chat, co-browsing, and video in one platform. The software integrates with existing tools without requiring major workflow changes. Users report occasional bugs that demand attention, which matters for teams running lean support operations.
Live chat software lets support teams handle customer inquiries in real time instead of waiting for email responses. The primary shift is moving from asynchronous to synchronous support, reducing first-response time and improving customer satisfaction scores.
Quick picks:
What is Acquire?
. Acquire, with the tagline "Simplify customer engagement and boost business growth," is a conversational customer experience management platform. This software enables companies to easily connect and collaborate with their clients through video or chat, while also offering co-browsing capabilities for efficient problem-solving. Trusted by over 100 companies worldwide, Acquire is a go-to solution for the retail, airline, and finance industries. It seamlessly integrates with external platforms like Shopify, Salesforce, and Hubspot in real-time. Personal data collected by Acquire follows a transparent, fair, and lawful process, and is never shared with third-party organizations in compliance with GDPR regulations. IVR-powered native SMS and voice services, along with features like call queuing, routing, voicemail
Pricing
Acquire offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Acquire Software Demo
Acquire was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Acquire
- Use cases
- Retail, Airline, Finance
- Team types
- Customer support teams, Sales teams
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Acquire
Easy integration with existing software
Comprehensive features including live chat, co-browsing, and video capabilities
Intuitive dashboard with analytics for customer insights
Is Acquire right for you?
Best for SMBs needing integrated live chat with video and co-browsing.
Choose Acquire if
- You want easy integration with existing retail, airline, or finance software.
- Your team needs combined video, chat, and co-browsing for customer support.
- You value an intuitive dashboard offering analytics and personalized feedback loops.
Consider alternatives if
- Your company requires highly customizable chat solutions beyond standard features.
- You depend on robust mobile app support for remote or field service teams.
What buyers should know before shortlisting Acquire
Acquire is a versatile and user-friendly chat platform that excels in providing seamless communication channels for businesses. Users appreciate its smooth interface, easy integration process, and ability to manage multiple chats simultaneously.
The platform's key strengths lie in its capability to enhance customer experience through personalized interactions and feedback loops. Users also commend Acquire for its features like in-browser screen sharing, audio, and video calling.
While Acquire boasts various benefits, some users have reported sporadic issues like sporadic desktop notifications and a lack of a mobile app. Additionally, there have been occasional bugs that require attention.
Despite these minor setbacks, the overall consensus is positive regarding Acquire's effectiveness in improving customer engagement, supporting sales, and streamlining communication processes. Overall, Acquire's efficient customer support, valuable features, and continuous innovation in customer support tools make it a recommended solution for businesses seeking to elevate their customer service and communication strategies.
Its ability to offer multiple communication channels in a user-friendly manner positions Acquire as a reliable platform for enhancing customer interactions.
Acquire pros and cons
- Acquire pros
Easy integration with existing software
Comprehensive features including live chat, co-browsing, and video capabilities
Intuitive dashboard with analytics for customer insights
- Acquire cons
Sporadic bugs and glitches requiring frequent attention
Limited customizability options
Ready to try it?
Get started with Acquire
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare Acquire side-by-side with top Live Chat Software alternatives.
What is the pricing of Acquire?
Acquire uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Acquire Pricing Plans
Teams
Chat
Cobrowse
Video
Voice
Unified Agent Workspace
Show more +
Professional
Includes features of Teams plan, plus
Sequence & AI Chatbots
AI Auto Suggestion
SLAs & Queue Prioritization
Advanced Routing
Show more +
Enterprise
Includes features of Professional plan, plus
Advanced Queuing
Audit Logging
Custom Roles & Permissions
Business Workflows
Show more +
Weighing your options?
Not sure if Acquire fits your budget?
Acquire reviews and ratings
Buyer sentiment
Overall positive user sentiment praising ease of integration and feature set, tempered by concerns over occasional bugs and limited mobile support.
What buyers like
- Ease of integration
- Feature richness
- Intuitive interface
Common complaints
- Sporadic bugs
- Lack of mobile app
Are you using Acquire?
What users are saying
FR
Francis R
12/08/23
"Acquire Your New Chat Specialised"
What do you like best about Acquire? Transfer the data in chat, makes convenient to use also good API support. What do you dislike about Acquire? So ...
Read more
RF
Roy F
07/31/23
"Smooth Chat experience"
What do you like best about Acquire? I like the fact that the feature is smooth looking and I can also import images and necessary graphics to ...
Read more
BY
Brian Y
04/03/23
"Simple to integrate and use, with one important flaw"
What do you like best about Acquire? Simply interface. Easy integration process with our existing software. Easy to manage multiple chats at a ...
Read more
PS
prabin s
08/16/22
"Simple way to connect to your customers"
What do you like best about Acquire? Everything a small businesses needs to connect via the website and enhance customer experice. What do you dislike ...
Read more
AU
Anonymous User
08/11/22
"v.1 is buggy with dropped notifications"
What do you like best about Acquire? Workflows are not to difficult to set up What do you dislike about Acquire? Lack of sound notifications for our ...
Read more
MN
Mohammad N
12/14/21
"Helpful marketing Platform"
What do you like best about Acquire? The platform is is professional made and i found them professional in marketing relationship tools, all features ...
Read more
- See if Acquire fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Acquire?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, an…
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access…
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retri…
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is create…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
A component of live chat software that allows your agents to provide face-to-face assistance online is video chat support. Agents can assist…
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Bus…
Acquire security and data handling
Key compliance certifications and security features for IT and security teams evaluating Acquire.
Certifications
Security features
Developer & data
Alternatives to Acquire
Acquire Support Options
Frequently Asked Questions About Acquire
Common questions buyers ask before choosing Acquire.
Acquire is a Live Chat Software. Acquire offers Visitor Targeting, Video Chat, Transfers, Shortcut Messages, Offline Form and many more functionalities.
Acquire is a strong fit if: You want easy integration with existing retail, airline, or finance software.; Your team needs combined video, chat, and co-browsing for customer support.. Consider alternatives if: Your company requires highly customizable chat solutions beyond standard features.; You depend on robust mobile app support for remote or field service teams..
Buyers commonly note the following limitations of Acquire: Sporadic bugs and glitches requiring frequent attention; Limited customizability options; Absence of mobile application affecting remote support.
Some top alternatives to Acquire includes ZoomInfo Chat, LiveAgent, LiveChat, LiveEngage and Let's Connect.
Acquire offers Quotation Based pricing model
The starting price is not disclosed by Acquire. You can visit Acquire pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
