7.7
SpotScore
Smith.ai Virtual Receptionists Review: Is It The Right Live Chat Software For Your Team?
Best for SMB teams · Mid-market
Free Trial Available
Starts from $140 / Month
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Smith.ai Virtual Receptionists?
Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who answer customer queries in English with a personalised touch. With Smith.ai, you can capture and qualify lead, book clients, transfer calls in real-time and even provide 24/7 website chat and Facebook message support. On top of that, there are additional lead screening
Pricing
Starts from $140 / Month
Free Trial available
Best For
Built for growing teams, from small businesses to mid-market
Security & Compliance
Data residency:🇺🇸
Smith.ai Virtual Receptionists Software Demo
Smith.ai Virtual Receptionists was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Smith.ai Virtual Receptionists
- Team types
- Medium Business, Small Business
Why teams choose Smith.ai Virtual Receptionists
Professional receptionists provide a personal touch.
24/7 availability ensures customer queries are always addressed.
Lead qualification helps streamline sales processes.
Is Smith.ai Virtual Receptionists right for you?
What buyers should know before shortlisting Smith.ai Virtual Receptionists
Smith. ai Virtual Receptionists offers a personalized touch to customer interactions with 24/7 support.
Its lead qualification and real-time call transfer features make it an excellent choice for growing businesses.
Smith.ai Virtual Receptionists pros and cons
- Smith.ai Virtual Receptionists pros
Professional receptionists provide a personal touch.
24/7 availability ensures customer queries are always addressed.
Lead qualification helps streamline sales processes.
- Smith.ai Virtual Receptionists cons
Limited language options may restrict some users.
Cost may be prohibitive for smaller businesses.
Ready to try it?
Get started with Smith.ai Virtual Receptionists
Start your free trial — no credit card required.
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See how it stacks up
Compare Smith.ai Virtual Receptionists side-by-side with top Live Chat Software alternatives.
What is the pricing of Smith.ai Virtual Receptionists?
Smith.ai Virtual Receptionists Pricing Plans
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Smith.ai Virtual Receptionists reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 69 reviews, with consistently positive feedback.
What buyers like
- 24/7 professional support
- Lead qualification
- Real-time call transfer
Common complaints
- Limited language support
- Higher cost for small businesses
- Dependence on external staff
Are you using Smith.ai Virtual Receptionists?
What users are saying
DN
David N
12/22/23
"Good Experience"
What do you like best about Smith.ai Virtual Receptionists? They are responsive and they allow you to provide them with your own script.
KD
Kimberly D
09/01/23
"Senior Case Manager"
What do you like best about Smith.ai Virtual Receptionists? One of the best features of Smith.Ai software is their integration with our CRM, ...
Read more
AU
Anonymous User
08/02/23
"Excellent Service"
What do you like best about Smith.ai Virtual Receptionists? They spell our clients names correctly, get the correct phone numbers and type out ...
Read more
LM
Lejla M
07/28/23
"Minimal investment; Maximum results"
What do you like best about Smith.ai Virtual Receptionists? Scalability: sometimes we do not have a high volume of calls, but becuase we have Smith AI ...
Read more
PE
Pamela E
06/15/23
"Smith.ai has been a great choice for my business"
What do you like best about Smith.ai Virtual Receptionists? Prompt and courteous. My questions or concerns are promptly addressed.
MC
Michael C
05/27/23
"Great Service"
What do you like best about Smith.ai Virtual Receptionists? Smith can screen calls - getting rid of 'spam', screening out callers seeking services we ...
Read more
- See if Smith.ai Virtual Receptionists fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Smith.ai Virtual Receptionists?
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick de…
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they s…
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistan…
Smith.ai Virtual Receptionists security and data handling
Key compliance certifications and security features for IT and security teams evaluating Smith.ai Virtual Receptionists.
Certifications
Developer & data
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Smith.ai Virtual Receptionists Support Options
Frequently Asked Questions About Smith.ai Virtual Receptionists
Common questions buyers ask before choosing Smith.ai Virtual Receptionists.
Smith.ai Virtual Receptionists is a Live Chat Software. Smith.ai Virtual Receptionists offers Transfers, Shortcut Messages and many more functionalities.
Buyers commonly note the following limitations of Smith.ai Virtual Receptionists: Limited language options may restrict some users.; Cost may be prohibitive for smaller businesses.; Reliance on external staff can affect consistency..
Some top alternatives to Smith.ai Virtual Receptionists includes ZoomInfo Chat, LiveAgent, LiveChat, Crisp and Tiledesk.
Smith.ai Virtual Receptionists offers Free Trial, Subscription pricing models
The starting price of Smith.ai Virtual Receptionists is $140/Month
Free buyer scorecard
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].