Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Live Chat Software
Intercom, LiveChat, and tawk.to lead the live chat software category. Intercom shines with a SpotScore of 9.8/10 and a substantial 2,278 ratings, indicating strong user satisfaction and reliability. LiveChat matches Intercom's SpotScore and offers flexible pricing options, including a free trial, appealing to those seeking to test before committing. Tawk.to, while having fewer ratings, maintains a high SpotScore of 9.7/10, demonstrating consistent performance.
Live chat software facilitates real-time customer communication and support, primarily purchased by customer service teams in tech startups and mid-sized enterprises looking to enhance user engagement and satisfaction.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for tech startups — LiveChat
- Best for consistent performance — tawk.to
- Best free option — Crisp
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products highlighting third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.
Best picks for
Showing 61-66 out of 66
7.7
Spot Score
Smith.ai Virtual Receptionists
Your customers, our priority - always.
Best for: SMB teams · Mid-market
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What is Smith.ai Virtual Receptionists?
Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who answer customer queries in English with a personalised touch. With ...
Read more about Smith.ai Virtual ReceptionistsStarts from $140/Month
7.7
Spot Score
LinkedChat
Seamless customer experience, no frustration, happy customers.
Best for: SMB teams · Mid-market · Enterprise
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What is LinkedChat?
LinkedChat is a must-have tool for any SaaS business. Providing a seamless customer experience has never been easier with this platform. Directly chat with customers through popular communication channels like Slack, HipChat, and Telegram. What's even better is that no additional software is ...
Read more about LinkedChatStarts from $9/Month when Billed Yearly
7.7
Spot Score
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What is iFlyChat?
Introducing iFlyChat - the ultimate chat platform for your community. Our goal at iFlyChat is to provide businesses with powerful software that drives conversions and empowers them to soar towards success. With our innovative products, we enhance user experience by fostering interactions among ...
Read more about iFlyChatStarts from $17/Month when Billed Yearly, also offers free forever plan
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- Trusted by 250K+ software buyers every month
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7.6
Spot Score
Median CoBrowse
Effortlessly boost customer support with seamless screen sharing.
Best for: SMB teams · Mid-market · Enterprise
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What is Median CoBrowse?
Introducing Median CoBrowse - the innovative screen share software designed for support teams. With a single click, seamlessly transition from chat to screen sharing for an enhanced customer service experience. This powerful cobrowsing tool boasts 12+ integrations, allowing for efficient ...
Read more about Median CoBrowseStarts from $50/Month
7.5
Spot Score
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What is Chatdesk Teams?
Chatdesk Teams is a comprehensive chat support platform from Superfans. Its machine learning algorithms analyse previous support messages for better customer experience and to cultivate an ever-evolving and on-brand knowledge base. This advanced tool handles the tedious task of hiring and ...
Read more about Chatdesk TeamsStarts from $99/Month
7.3
Spot Score
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What is Feederloop?
Feederloop is an innovative web technology company that empowers businesses to improve their customer service and boost their sales. Featuring live video calls, session replays, and co-browsing capabilities, their tools enable companies to provide interactive experiences to customers in ...
Read more about FeederloopStarts from $15/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].