Researched and Edited by Rajat Gupta
Last updated: August 21, 2026 · How we review
Live Chat Software overview
Spotsaas tracks 76 products in Live Chat Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 91 let you start on a free trial, and 62 keep a free plan you can stay on. Most buyers here are Customer support managers coordinating multi-channel real-time chat for e-commerce websites.
- 76
- products listed
- 91
- offer a free trial
- 62
- have a free plan
- 117
- priced per subscription
- 61
- quote on request
Featured Sponsored
- ZoomInfo Chat — Transform your website chats into valuable connections.
Featured placements are paid. Rankings, ratings, and SpotScore are not — see how we review.
Editor's Summary · Live Chat Software
Intercom and LiveChat share the top SpotScore of 9.8 — Intercom at 4.3/5 from 2,278 reviews and LiveChat at 4.4/5 from 2,017 reviews — with Intercom covering proactive messaging and product tours alongside chat, and LiveChat known for speed, reliability, and a deep ticketing integration. Freshchat scores 4.5/5 from 191 reviewers at a 9.5 SpotScore with a freemium plan, a modern alternative for teams that want AI bot deflection and omnichannel inbox management without Intercom-level pricing. JivoChat earns a 4.2/5 from 106 reviews at a 9.6 SpotScore with a freemium option, popular with e-commerce sites needing multi-channel chat across website, WhatsApp, and social at a low entry cost.
Live chat software lets website visitors and app users message a business in real time, routed to support agents or automated bot flows to handle FAQs and qualify leads. The main buyers are customer support managers at e-commerce companies and SaaS customer success teams handling inbound inquiries.
Quick picks for Live Chat Software
- Best overall — Intercom
- Best for e-commerce multi-channel chat — JivoChat
- Best for SMB teams on a budget — Freshchat
- Best free option — Freshchat
Who gets the most from Live Chat Software
- 1Customer support managers coordinating multi-channel real-time chat for e-commerce websites
- 2Sales team leads using live chat to qualify leads and boost conversion rates on SaaS platforms
- 3Small business owners seeking cost-effective, easy-to-integrate live chat solutions for customer engagement
How to choose Live Chat Software
If you need strong integration with marketing and analytics tools, filter by products showing third-party integrations like LiveChat. For automation and lead qualification, sort by automation features and filter by user-friendly interfaces like Intercom. When budget is a priority, filter by cost-effective or freemium options such as JivoChat or tawk.to.
Showing 1-20 out of 76
8.6
SpotScore
ChatGen
Streamline customer support and boost conversions.
Best for: SMB teams · Mid-market · Enterprise
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What is ChatGen?
. ChatGen is a hybrid chatbot platform that provides exceptional customer service through an automated bot. Trusted by reputable companies like PayPal, Eureka Forbes, and The ELS Club, this top-notch platform allows businesses to deliver personalized and friendly customer support quickly. With ...
Read more about ChatGenStarts from $79/Month when Billed Yearly
7.6
SpotScore
Median CoBrowse
Effortlessly boost customer support with seamless screen sharing.
Best for: SMB teams · Mid-market · Enterprise
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What is Median CoBrowse?
Introducing Median CoBrowse - the innovative screen share software designed for support teams. With a single click, seamlessly transition from chat to screen sharing for an enhanced customer service experience. This powerful cobrowsing tool boasts 12+ integrations, allowing for efficient ...
Read more about Median CoBrowseStarts from $50/Month
Spotsaas Buyer Intelligence
See the companies researching Live Chat software right now — while they're still comparing options.
8.2
SpotScore
Let's Connect
Connect, convert, and succeed with real-time communication.
Best for: SMB teams · Mid-market · Enterprise
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What is Let's Connect?
Let’s Connect is the perfect solution for businesses who want to increase their customer conversions. Improve your engagement rate with real-time communication methods such as live chat, phone, and video calls. Maximize customer interest and make it easier to turn them into lifelong customers! ...
Read more about Let's ConnectStarts from $275/Month when Billed Yearly
- Matched in minutes, not days
- Matched to your business
- Trusted by 2M+ software buyers every year
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8.1
SpotScore
iAdvize
Empower your digital experience with human connections.
Best for: SMB teams · Mid-market · Enterprise
What is iAdvize?
iAdvize is a chat software platform that empowers over 2000 brands across more than 100 countries to add a human touch to their digital experiences at scale. With the use of messaging, a communication channel used by billions of people, iAdvize helps you maintain personal connections with your ...
Read more about iAdvizeStarts from $540/month when yearly
8.3
SpotScore
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What is TruChat?
TruChat is a top-notch chatbot and live chat software, designed to enhance customer engagement. Powered by cutting-edge Natural Language Processing technology, it enables effortless creation of multichannel conversational marketing chatbots suitable for various industries. Its all-in-one ...
Read more about TruChatStarts from $30/Month, also offers free forever plan
8.3
SpotScore
Talkative
Empower your customer connections with Talkative.
Best for: SMB teams · Mid-market · Enterprise
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What is Talkative?
Talkative, the ultimate solution for businesses to connect with their customers through websites and applications. By integrating features such as voice, video, chat, and co-browsing, Talkative allows seamless communication and real-time problem solving. Drive direct engagement with your ...
Read more about TalkativeTalkative offers custom pricing plan
8.7
SpotScore
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What is Richpanel?
Richpanel is a customer support platform that combines live chat and help desk ticketing, used by e-commerce and direct-to-consumer brands managing multi-channel customer inquiries. It centralizes conversations from email, chat, and social into a single agent interface, helping small support ...
Read more about RichpanelStarts from $80/Month when Billed Yearly
8.3
SpotScore
NinjaChat by 500apps
Enhance customer engagement with real-time chat monitoring.
Best for: SMB teams · Mid-market · Enterprise
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What is NinjaChat by 500apps?
NinjaChat by 500apps is an effective live chat monitoring software designed to enhance customer engagement. The software offers a variety of advanced features such as real-time dashboard, file sharing, and customizable themes for a personalized experience. With options for text, voice, and ...
Read more about NinjaChat by 500appsStarts from $9.99/Month when Billed Yearly, also offers free forever plan
8.2
SpotScore
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What is DeskMoz?
Introducing DeskMoz – the ultimate solution for your website. With 24x7 support and a user-friendly chat platform, DeskMoz transforms your website into an interactive hub. Our team of agents engages with your visitors, turning their queries into actionable insights and converting them into ...
Read more about DeskMozStarts from $199/Month
8.4
SpotScore
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What is WebGreeter?
Experience seamless live chatting with clients with WebGreeter. Our BI-driven software offers customisable and easy-to-use solutions for hassle-free communication, regardless of your company's size or time zone. Our highly-skilled team ensures quick problem resolution to enhance client ...
Read more about WebGreeterStarts from $20/User/Month
8.6
SpotScore
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What is RumbleTalk?
RumbleTalk is a revolutionary Group Chat Room Solution with over 600,000 users. Leveraging webRTC technology, members can easily host virtual meetings with audio and video-enabled conversations. It takes just a minute to set up a new chat room on your website without any coding or technical ...
Read more about RumbleTalkStarts from $25/Month, also offers free forever plan
8.6
SpotScore
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What is Subiz?
Introducing Subiz, the ultimate solution for capturing leads from your website visitors. This innovative sales tool allows users to attract and engage their audience, while seamlessly collecting important lead information. With Subiz, users can automate welcome messages, assign conversations to ...
Read more about SubizStarts from $9.59/Month, also offers free forever plan
8.4
SpotScore
13chats
Boost online sales with AI-powered chat functions.
Best for: SMB teams · Mid-market · Enterprise
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What is 13chats?
13chats is a platform that helps you boost sales online with easy-to-configure chat functions, such as behavior-driven widgets, popup boxes, and chatbots. With this software, studying customer interactions is easier than ever before, and you have the power to access and store previous customer ...
Read more about 13chatsStarts from $13/Month, also offers free forever plan
7.7
SpotScore
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What is iFlyChat?
Introducing iFlyChat - the ultimate chat platform for your community. Our goal at iFlyChat is to provide businesses with powerful software that drives conversions and empowers them to soar towards success. With our innovative products, we enhance user experience by fostering interactions among ...
Read more about iFlyChatStarts from $17/Month when Billed Yearly, also offers free forever plan
7.8
SpotScore
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What is ChatSupport?
Introducing ChatSupport, the ultimate solution for your business's customer communication needs. Our tagline, "Chat, Connect & Convert" captures the essence of our platform that allows real-time chat interactions, seamless connectivity and increased conversion rates. Unlike chatbots, we believe ...
Read more about ChatSupportStarts from $19/Month, also offers free forever plan
9.6
SpotScore
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What is BirdEye?
BirdEye's reputation management software provides the tools to monitor, respond and resolve online customer reviews. It empowers businesses to own their online reviews and provide the most accurate, real-time picture of their reputation. BirdEye makes it easy to proactively monitor online ...
Read more about BirdEyeBirdEye offers custom pricing plan
7.8
SpotScore
Melu Managed Live Chat
Convert visitors into sales with secure live chat.
Best for: SMB teams · Mid-market · Enterprise
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What is Melu Managed Live Chat?
Melu is a managed live chat software that helps convert website visitors into leads and sales in no time! Enjoy top-notch customer service with 256-bit encryption for all chat sessions, ensuring your visitors' personal data is always secure. Receive an email notification as soon as a chat ...
Read more about Melu Managed Live ChatMelu Managed Live Chat offers custom pricing plan
7.9
SpotScore
SmartCOMM
Streamline customer communication for maximum profits.
Best for: SMB teams · Mid-market · Enterprise
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What is SmartCOMM?
SmartCOMM is a platform that simplifies customer communication and helps businesses drive up revenues. It allows for two-way conversations with customers, providing high customer satisfaction and efficient channels. With this software, teams can easily collaborate when making edits to documents ...
Read more about SmartCOMMSmartCOMM offers custom pricing plan
7.7
SpotScore
Smith.ai Virtual Receptionists
Your customers, our priority - always.
Best for: SMB teams · Mid-market
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What is Smith.ai Virtual Receptionists?
Smith.ai Virtual Receptionists is the perfect fit for growing businesses that want to engage and take care of their customers. The North-American based service is staffed by friendly, professional receptionists 24/7 who answer customer queries in English with a personalised touch. With ...
Read more about Smith.ai Virtual ReceptionistsStarts from $140/Month
8.5
SpotScore
Lime Talk
Transform visitors into customers with Lime Talk.
Best for: SMB teams · Mid-market · Enterprise
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What is Lime Talk?
Lime Talk is a cutting-edge Chat Application that enables businesses to engage with their website visitors. With this dynamic software, you can effectively turn your visitors into valuable customers. The advanced platform allows you to monitor and analyze customer interest, quickly respond to ...
Read more about Lime TalkStarts from $6/Month
Learn More About Live Chat Software
A buyer's guide to live chat — how the top tools rank, what they cost, the features and types to compare, and the questions to ask before you buy.
Live Chat Software exists to pull live chat out of scattered tools and into one place, where the whole team works from the same up-to-date records.
Teams rely on live chat to standardize day-to-day work, automate repetitive steps, and keep one source of truth. Options span lightweight tools to full platforms; on Spotsaas, Intercom, LiveAgent, and LiveChat rank among the strongest.
Spotsaas tracks 113 live chat products. Across the top 10 ranked here, entry plans start as low as $13/month and every one offers a free trial.
If you're evaluating live chat, weigh team size, the integrations you need, pricing transparency, ease of use, and support quality. The questions below cut to what separates these tools.
- What's the core job you need live chat to do, and which tool fits that best?
- How many users will be on the live chat tool now — and what does pricing look like at twice that?
- Which tools in your stack must it integrate with (e.g. Chatbots Software)?
- What onboarding, training, and support does the live chat vendor provide?
- Is the free trial long enough to test the live chat tool with real data?
What is live chat?
Live Chat Software is the system teams use to manage live chat. Instead of that work living across spreadsheets and inboxes, it centralizes the records and tasks in one place the whole team can see and update.
Data flows into live chat from across the business and gets structured so the team can act on it. The tool then handles the routine work automatically, which is where most of the time savings come from.
The result is a single, real-time view of your live chat. Intercom, LiveAgent, and LiveChat take different approaches — some focus on simplicity, others on breadth — which is exactly what the comparison below is built to clarify.
Spotsaas tracks 113 live chat products — one of the more populated categories on the platform. [1]
The 10 top-ranked tools alone carry 8,130 verified user reviews. [1]
Top live chat, ranked by Spotscore
The highest-ranked live chat on Spotsaas. Intercom and LiveAgent lead the field, with the rest close behind on a mix of features, value, and user reviews.
Spotscore is a 0–10 composite of features, reviews, and value; the star rating reflects user reviews only. A tool can rank high on Spotscore while carrying a slightly lower star average, so it's worth reading both columns.
| # | Product | SpotScore | Rating | Reviews | Starting price |
|---|---|---|---|---|---|
| 1 |  IntercomTop rated | 9.8 | ★★★★★4.30 | 2,496 | $59 |
| 2 | 9.8 | ★★★★★4.70 | 870 | $15Free trial | |
| 3 | 9.8 | ★★★★★4.40 | 791 | $16Free trial | |
| 4 | 9.7 | ★★★★★4.20 | 274 | — | |
| 5 | 9.7 | ★★★★★4.30 | 140 | $25Free trial | |
| 6 | 9.6 | ★★★★★4.94 | 1,957 | —Free trial | |
| 7 | 9.6 | ★★★★★4.20 | 92 | $13Free trial | |
| 8 | 9.5 | ★★★★★4.50 | 630 | $15Free trial | |
| 9 | 9.4 | ★★★★★4.30 | 250 | —Free trial | |
| 10 | 9.3 | ★★★★★4.40 | 630 | $19Free trial |
Order reflects Spotscore first, then how many reviews back it. Prices shown are the published starting plan.
Intuitive and user-friendly interface that makes it easy to navigate and use.
Comprehensive multi-channel support
Integration capabilities with third-party software tools, enhancing customer engagement and marketing efforts.
User-friendly and cost-effective, offering easy setup and customization options.
Responsive and helpful customer support team, providing prompt assistance and solutions.
Exceptional support team that guides users step-by-step and ensures they feel in control.
Easy to use and integrate with various systems, making it convenient for businesses to connect with customers.
smooth and user-friendly interface for smooth customer interactions.
Straightforward and easy to use interface, facilitating quick setup and adoption for both users and customers.
10Freshdesk Messaging (Formerly Freshchat)
Easy to use interface, allowing for convenient access and navigation, even for non-technical users.
What reviewers say
Spotsaas has aggregated 8,130 verified user reviews across these tools. The ratings below are real review averages — a useful gut-check on any live chat shortlist.
Live Chat pricing and cost considerations
Pricing for live chat is usually per user per month, billed monthly or annually, and scales across tiers. Where you land depends on team size and how much live chat capability you need bundled in.
Look past the sticker price at the total cost of owning live chat: onboarding and data migration, paid add-ons and integrations, admin time, and per-seat increases as you grow. Model the all-in cost at your projected 12-month headcount before committing to a live chat contract.
Types of live chat
- All-in-one platformsBroad suites that cover the full live chat workflow in one place. Intercom is an example, suited to teams that want everything integrated rather than stitched together.
- Specialist / best-of-breed toolsFocused tools that do one part of live chat exceptionally well; LiveAgent fits teams that prefer depth in the area that matters most over breadth.
- SMB-friendly toolsLower-cost, quick-to-deploy options built for small teams — JivoChat starts at $13/month and gets a team running fast.
- Enterprise-grade platformsHighly configurable systems built for scale, governance, and complex workflows, like Intercom — the most-reviewed option here.
- Cloud-based deliveryMost live chat today is delivered via the cloud, cutting IT overhead and enabling secure remote access — the default for fast-growing teams.
What to compare in live chat
No single tool is best for everyone — fit depends on the capabilities your team uses daily. These are the features that most separate live chat tools, and the ones worth testing in a trial.
- Core functionalityDepth of the primary live chat capabilities — the reason you're buying. Compare how Intercom and LiveAgent handle your must-have workflows.
- Ease of useHow quickly a team gets productive in the live chat tool day to day; even the most capable live chat delivers nothing if people won't adopt it.
- Integrations & APINative connectors plus an open API to wire your live chat into the rest of the stack, including Chatbots Software.
- Reporting & analyticsDashboards that turn live chat activity into decisions leaders can act on in real time, not month-end.
- AutomationAutomating the repetitive parts of live chat cuts manual effort and error — usually the single biggest time saver here.
- Security & complianceAccess controls, data protection, and the certifications that live chat buyers in regulated industries can't skip.
- Support & onboardingDocumentation, training, and responsive support — for live chat, this largely decides how fast you see value.
What live chat is used for
Reviews surface a consistent set of jobs teams hire live chat to do — most of them about making sure nothing falls through the cracks.
- Standardizing the workflowTeams use live chat to standardize how work gets done so quality doesn't depend on who's handling it; Intercom is a common choice for putting that structure in place.
- Centralizing records & dataKeeping live chat records in one place so every team pulls from accurate, current information instead of duplicated spreadsheets.
- Automating routine workAutomating the repetitive parts of live chat to cut manual effort and free time for higher-value work — tools like LiveAgent lean heavily on this.
- Reporting & oversightGiving leaders real-time visibility into live chat to catch issues early and plan ahead with confidence.
Who uses Live Chat Software
Live Chat tools are used across an organization — from frontline staff and team leads to operations, admins, and executives who rely on the reporting. Adoption spans industries including software and technology, professional services, healthcare, financial services, and agencies.
Common live chat integrations
Live Chat is most valuable wired into the rest of your stack. Across reviews, these are the categories teams most often connect to it — each closing a gap between the record and the work happening around it.
- Chatbots SoftwareConnecting your live chat to Chatbots Software lets teams automate handoffs and keep both systems in sync so nothing is re-keyed.
- Help Desk SoftwareConnecting your live chat to Help Desk Software lets teams share data both ways so each team works from the same current record.
Best Live Chat Software for your team
Top overall live chat pick
The highest-ranked live chat on Spotsaas.
- Intercom — Intuitive and user-friendly interface that makes it easy to navigate and use.
Best value
The most capability per dollar in live chat.
- JivoChat — Lowest entry price of the top picks at $13/month.
Most reviewed
The most battle-tested live chat by real users.
- Intercom — The largest verified review base in this list (2,496 reviews).
Best for large orgs
Live Chat built for scale and governance.
- LiveAgent — A strong fit for bigger teams that need configurable live chat.
Frequently asked questions
Most Popular FAQs
What is live chat?
Live Chat Software centralizes live chat so a team works from one shared, current system instead of scattered spreadsheets and tools — adding automation and reporting on top.
How much does live chat cost?
Entry plans across the top picks here start at $13/month and average about $23/month. Watch for per-seat increases and paid add-ons when comparing live chat plans.
Which live chat is best?
Do these tools offer a free trial?
Yes — 8 of the top 10 ranked tools offer a free trial or freemium plan, so you can test with real data first.
Small Business FAQs
What is the most affordable live chat?
JivoChat is the lowest-priced of the top picks at $13/month, a good starting point for small teams that still want core capability.
Enterprise FAQs
What is the best live chat for large organizations?
Related categories
Looking to replace a Live Chat Software tool?
Each round-up compares that product against the closest options on features, pricing and user ratings.