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List of the Best Help Desk Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: September 25, 2026 · How we review

Help Desk Software overview

Spotsaas tracks 108 products in Help Desk Software, ranked by SpotScore — a blend of feature coverage, verified review ratings, and value. 107 let you start on a free trial, and 34 keep a free plan you can stay on. Most buyers here are Customer Support Managers at SaaS companies needing omnichannel ticketing.

108
products listed
107
offer a free trial
34
have a free plan
118
priced per subscription
66
quote on request

Editor's Summary · Help Desk Software

LiveAgent at 4.7/5 from 1,542 reviews and SpotScore 9.8 covers email, live chat, phone, and social support in a single inbox with a freemium tier that lets small teams start without a contract. Zoho Desk at 4.4/5 from 3,462 reviews is the preferred choice for growing support teams that are already in the Zoho ecosystem, with AI-assisted ticket routing and a free plan for up to three agents. Salesforce Service Cloud at 4.99/5 from 790 reviews is the enterprise standard for companies that need support tightly integrated with their CRM, sales pipeline, and case management.

Help desk software routes customer support tickets across email, chat, phone, and social channels, tracks resolution times, and gives agents a shared queue to collaborate on. Customer support teams, IT service desks, and technical account managers use it to handle inbound requests without losing threads in personal inboxes.

Quick picks for Help Desk Software

  • Best overall — LiveAgent
  • Best for enterprise CRM integration — Salesforce Service Cloud
  • Best for growing Zoho-connected teams — Zoho Desk
  • Best free option — Freshdesk

Who gets the most from Help Desk Software

  • 1Customer Support Managers at SaaS companies needing omnichannel ticketing
  • 2IT Managers in education or government agencies managing ITSM and asset tracking
  • 3Help Desk Agents in e-commerce businesses handling multi-channel customer interactions
How to choose Help Desk Software

If you require strong omnichannel support with easy setup, filter by Free Trial and high user ratings; for enterprise ITSM needs, sort by Enterprise deployment and filter by platforms offering asset management; prioritize solutions with AI automation if agent productivity is key.

Showing 61-80 out of 108

8.5

SpotScore

AzureDesk - Help Desk Software

AzureDesk

Efficient help desk solutions for seamless operations.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is AzureDesk?

AzureDesk is a cloud-based help desk software that allows teams to coordinate requests, track tickets, monitor cases, and manage service tickets for automated resolution. From an application management perspective it's important that the help desk runs smoothly and there are few hiccups. With ...

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Free Trial·

Starts from $33/User/Month when Billed Yearly

7.8

SpotScore

SeQure Internal Employee Helpdesk Software - Help Desk Software

SeQure Internal Employee Helpdesk Software

Efficiently handle employee requests with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is SeQure Internal Employee Helpdesk Software?

SeQure Internal Employee Helpdesk Software is the perfect solution for managing employee requests and concerns. It features the most user-friendly interface, making it easy for anyone to submit IT or non-IT requests in a matter of seconds. All you have to do is scan an asset label or QR code ...

Read more about SeQure Internal Employee Helpdesk Software
Free Trial·

Starts from $19/Month when Billed Yearly

IrisAgent - New SaaS Software

IrisAgent

Effortless customer service with AI automation.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is IrisAgent?

IrisAgent provides automated customer support solutions that result in effective and efficient customer service. Recent technologies, such as AI-powered tagging, intelligent routing, and early warning systems, allow teams to anticipate and quickly address customer needs. Automated workflows ...

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Free TrialTry Free →·

IrisAgent offers custom pricing plan

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8.2

SpotScore

Revelation helpdesk - Help Desk Software

Revelation helpdesk

Efficient support for happy customers.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Revelation helpdesk?

Revelation is a knowledge base and help desk software. With its help desk ticketing system, user will get customer support that is streamlined, consistent and documented. The knowledge base features integrated access to the customer information in databases, while the easy-to-use ticket ...

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Free Trial·

Starts from $19/Year, also offers free forever plan

8.5

SpotScore

Raiseaticket - Help Desk Software

Raiseaticket

Effortless help desk solutions for all businesses.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Raiseaticket?

Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for ...

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Raiseaticket offers custom pricing plan

8.8

SpotScore

OneDesk - Project Management Software

OneDesk

Streamline teamwork, track progress, make informed decisions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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watch-demo

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What is OneDesk?

OneDesk project management software is a solution that allows teams to safely collaborate and track the progress of any objective, whether personal or professional. With OneDesk you will be able to see into the past, present and future of your project so as to be able to anticipate upcoming ...

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Free TrialTry Free →·

Starts from $12/user/month when yearly

What buyers evaluate in Help Desk Software
Scope of multi-channel support including live chat, email, phone, SMS, and social media integration
Availability and sophistication of ITSM features such as asset management and self-service portals
Level of automation and intelligent ticket routing to improve agent efficiency

8.8

SpotScore

Milldesk - Help Desk Software

Milldesk

Streamline customer service with Milldesk's powerful solutions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Milldesk?

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

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Free Trial·

Milldesk offers custom pricing plan

8.6

SpotScore

Trakdesk - Help Desk Software

Trakdesk

Streamline, organize, and improve customer support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Trakdesk?

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping ...

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Free Trial·

Starts from $9.99/User/Month when Billed Yearly

9.6

SpotScore

TeamSupport - Help Desk Software

TeamSupport

Efficient help desk solutions for IT staff.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is TeamSupport?

TeamSupport is a help desk tool for IT staff that lets users locate network equipment on-screen and view hardware asset details including firmware version and user capacity. It includes hardware diagnostics, USB device login inspection, and troubleshoot codes. A built-in knowledge base covers ...

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TeamSupport offers custom pricing plan

8.2

SpotScore

Keeping - Help Desk Software

Keeping

Efficiently manage and resolve customer issues with Keeping.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Keeping?

Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or departments, track all interactions that take place before, during and after ...

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Free Trial·

Starts from $8/User/Month when Billed Yearly

9.5

SpotScore

Freshdesk - Help Desk Software

Freshdesk

Empower your support team to excel.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Freshdesk?

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Free TrialTry Free →·

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.7

SpotScore

Crisp - Live Chat Software

Crisp

Transforming customer conversations, one click at a time.

Best for: SMB teams · Mid-market

Start Free Trial

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What is Crisp?

Introducing Crisp, the ultimate live chat software that adds a personal touch to your conversations with visitors. With a wide range of tools and features, Crisp helps you turn visitors into loyal customers. From the ability to add emojis and files, to the Magic Browse feature that provides a ...

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Free Trial·

Starts from $25/User/Month, also offers free forever plan

8.7

SpotScore

Spiceworks Help Desk - Help Desk Software

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

Best for: SMB teams · Mid-market · Enterprise

Try for Free

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What is Spiceworks Help Desk?

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a ...

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9.6

SpotScore

osTicket - Help Desk Software

osTicket

Streamline customer service and save time with osTicket.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is osTicket?

osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...

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Free Trial·

Starts from $9/User/Month, also offers free forever plan

9.1

SpotScore

Cayzu Help Desk - Help Desk Software

Cayzu Help Desk

Simplify support and keep customers satisfied.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Cayzu Help Desk?

Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...

Read more about Cayzu Help Desk
Free Trial·

Starts from $4/User/Month when Billed Yearly

8.1

SpotScore

Slaask - Help Desk Software

Slaask

Streamlining customer service, one Slack at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Slaask?

Slaask is a customer service app that offers untapped power to Slack users. With $100 in free credits available for one-time use, users can quickly and easily connect with customers and leads alike using a high quality platform. Conversations are easy to come by and thanks to the single ...

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Free Trial·

Starts from $26/Month when Billed Yearly

7.5

SpotScore

Aptedge - Help Desk Software

Aptedge

Revolutionize customer care with AI-powered efficiency.

Best for: SMB teams · Mid-market · Enterprise

Get Pricing Details

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What is Aptedge?

Aptedge is a revolutionary AI-driven solution that harnesses the power of Generative Pre-trained Networks (GPT) to revolutionize customer care. By consolidating knowledge systems and speeding up case resolution times, Aptedge allows companies to optimize their support operations and cut costs. ...

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Aptedge offers custom pricing plan

Trengo - Help Desk Software

Trengo

Revolutionize customer service with Trengo.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

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What is Trengo?

The Trengo Digital Help Desk Software is a sophisticated platform that provides online customer service for remote and branch offices. Helpsdesk is a free, web-based help desk with integrated video conferencing to provide 24/7 support. The powerful dashboard gives virtual access to all the ...

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Free Trial

9.7

SpotScore

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

Best for: SMB teams · Mid-market · Enterprise

Add to compare

watch-demo

Watch Demo

What is Zoho Desk?

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

Read more about Zoho Desk
Free TrialTry Free →·

Starts from $7/user/month when yearly

8.9

SpotScore

SherpaDesk - Help Desk Software

SherpaDesk

Effortless help desk management for all your needs.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is SherpaDesk?

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...

Read more about SherpaDesk
Free Trial·

Starts from $9/Tech, also offers free forever plan

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Frequently Asked Questions About Help Desk Software

Stuck on something? We're here to help with all the questions and answers in one place.

The features most commonly offered by Help Desk Software on Spotsaas are Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal. Most buyers prioritize ease of use, reporting, and integration capabilities. Start with what covers your core workflow before comparing advanced features.

Help Desk Software pricing varies widely, from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial, including Zoho Desk, SysAid, LiveAgent. Paid plans typically start around $10–$50/month per user. Check individual product pages for current pricing.

The top rated Help Desk Software based on verified user reviews and SpotScore are DeskXpand, BoldDesk, Richpanel. These consistently score highest on ease of use, feature depth, and customer support quality. Ratings are updated monthly based on real buyer feedback.

To choose the right Help Desk Software, start by listing your must-have features, commonly Ticket Management, Knowledge Base, Alerts (Escalation), Live Chat, Multi-Channel Communication, Self Service Portal. Then filter by team size, budget, and integrations you already use. Compare at least 3 options and use free trials to test before committing. Spotsaas lets you compare side-by-side in minutes.

Yes. 15 Help Desk Software on Spotsaas offer a free plan or free trial. Popular free options include Zoho Desk, SysAid, LiveAgent. Free plans typically cover core features for small teams; paid upgrades unlock advanced reporting, integrations, and support.

The best Help Desk Software for small businesses are affordable, quick to set up, and scale without complexity. Top picks for small teams are SysAid, LiveAgent, Help Scout. Look for per-user pricing, no long-term contracts, and strong onboarding support to minimize ramp-up time.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].