Aptedge Reviews in May 2025: User Ratings, Pros & Cons

"Great Tool with a lot of Potential for the Future of Customer Support"

What do you like best about AptEdge? Consolidates information from multiple resources into one place known as Edges, and utilizes auto-linking conditions to associate cases to relevant Edges to help agents find information faster, answer client questions more accurately, and ultimately resolve issues quickly.

"Drives agent efficiency"

What do you like best about AptEdge? I like that Aptedge connects to Jira, Confluence Salesforce, and Knowledge and supplies our agents with relevant information for solving cases. I also love the use of Edges to connect like cases as well as efficiently communicate to customers during outages.

"Very useful tool!"

What do you like best about AptEdge? This application has transformed the way I find resources and obtain solutions. Very user friendly interface, comprehensive resource search and is very adaptable.

"AptEdge has made searching multiple platforms a breeze"

What do you like best about AptEdge? I like that I don't have to go to multiple locations to find multiple results. Using AptEdge, I can search Jira, Zendesk, KB docs, and more all from one location. I can filter results if I know I'm looking specifically for a ticket sent to engineering, or if I want to see if anyone on my team has seen an issue before. I can review public conversations, filter articles and documents, and even set up "Edges" to help others find similar results.

"It helps being able to search Jira, Zendesk, and Helpdesk KB articles in the same place."

What do you like best about AptEdge? Searching multiple sources for answers like Jira, Zendesk, and Helpdesk KB articles is great. It can make searching the entire organization's data much easier.

"Saves Valuable Time Searching in Zendek"

What do you like best about AptEdge? For the most part, it is very helpful but I often change the subject to match the issue to pull in a better match. What do you dislike about AptEdge?