8.6
Spot Score
Trakdesk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $9.99 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
Blogs
What is Trakdesk?
Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping via Company, Contact or Ticket. Multiple list views allow to easily find the ticket they need to update. With built in support for ServiceNow, ConnectWise, PCHelpline.
Pricing
Starts from $9.99 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Trakdesk Software Demo
Trakdesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Trakdesk
- Team types
- Large Enterprises, Medium Business
Why teams choose Trakdesk
Designed for corporate environments, enhancing support efficiency.
Multiple list views streamline ticket management.
Integration support improves workflow across platforms.
Is Trakdesk right for you?
What buyers should know before shortlisting Trakdesk
Trakdesk is a comprehensive ticketing system tailored for corporate help desks. Its focus on communication and customer experience enhances support efficiency.
Trakdesk pros and cons
- Trakdesk pros
Designed for corporate environments, enhancing support efficiency.
Multiple list views streamline ticket management.
Integration support improves workflow across platforms.
- Trakdesk cons
Complexity may overwhelm smaller teams.
Limited customization could restrict flexibility.
Ready to try it?
Get started with Trakdesk
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Trakdesk side-by-side with top Help Desk Software alternatives.
What is the pricing of Trakdesk?
Trakdesk Pricing Plans
Starter
Email to ticket
Custom Domain
Ticket Time Tracking
Single Business Hour
Multiple Email Accounts
Show more +
Professional
Includes features of Starter plan, plus
Announcements
Multiple Business Hours
Multiple SLA Policies
Company & Group SLA
Show more +
Business
Includes features of Professional plan, plus
Game Mechanics
Portal Customization
Advanced Reports
Scheduled Reports
Show more +
Enterprise
Includes features of Business plan, plus
Custom Email Server
Custom SSL Certificate
IP Whitelisting
Security Audit Report
Trakdesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 2 reviews, with consistently positive feedback.
What buyers like
- Designed for corporate-level support
- Keeps customers informed
- Improves employee communication
Common complaints
- Can be complex for small teams
- Limited customization options
- Higher cost for advanced features
What users are saying
AM
Alex M
01/04/20
"A platform to improve exponentially improve customer service."
What do you like best about Trakdesk? The reasons why I like Trakdesk are: 1.- Trakdesk has clean customer portal that allows for easy ticket ...
Read more
AM
Alex M
01/04/20
"A platform to improve exponentially improve customer service."
What do you like best about Trakdesk? The reasons why I like Trakdesk are: 1.- Trakdesk has clean customer portal that allows for easy ticket creation.
What are the features of Trakdesk?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Trakdesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Trakdesk.
Certifications
Developer & data
Alternatives to Trakdesk
Trakdesk Support Options
Frequently Asked Questions About Trakdesk
Common questions buyers ask before choosing Trakdesk.
Trakdesk is a Help Desk Software. Trakdesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of Trakdesk: Complexity may overwhelm smaller teams.; Limited customization could restrict flexibility.; Higher costs for advanced features may be a concern..
Some top alternatives to Trakdesk includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and BoldDesk.
Trakdesk offers Free Trial, Subscription pricing models
The starting price of Trakdesk is $9.99/User/Month when Billed Yearly
Ready to try it?
Get started with Trakdesk
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].