Spot Score

Trakdesk

Streamline, organize, and improve customer support.

4.5

(1)

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Starts from $9.99/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Trakdesk?

Affiliate Disclosure

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping via Company, Contact or Ticket. Multiple list views allow to easily find the ticket they need to update. With built in support for ServiceNow, ConnectWise, PCHelpline.

Pricing

Starts from $9.99/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Trakdesk software demo

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Trakdesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Trakdesk Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Contract (SLA Management)

Customizable Branding

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

Trakdesk Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Trakdesk Pricing

Starts from $9.99/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Starter

Email to ticket
Custom Domain
Ticket Time Tracking
Single Business Hour
Multiple Email Accounts

Show more +

Professional

Includes features of Starter plan, plus
Announcements
Multiple Business Hours
Multiple SLA Policies
Company & Group SLA

Show more +

Business

Includes features of Professional plan, plus
Game Mechanics
Portal Customization
Advanced Reports
Scheduled Reports

Show more +

Enterprise

Includes features of Business plan, plus
Custom Email Server
Custom SSL Certificate
IP Whitelisting
Security Audit Report

Explore in-depth pricing

Screenshots of the Trakdesk Pricing Page

Disclaimer: Pricing information for Trakdesk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Trakdesk

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Trakdesk Reviews & Ratings

4.5

Very Good

Based on 1 ratings & 2 reviews

Rating Distribution

Excellent

(2)

Very Good

(0)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Alex M

01/04/20

4.5 out of 5

"A platform to improve exponentially improve customer service."

What do you like best about Trakdesk? The reasons why I like Trakdesk are: 1.- Trakdesk has clean customer portal that allows for easy ticket ...

Alex M

01/04/20

4.5 out of 5

"A platform to improve exponentially improve customer service."

What do you like best about Trakdesk? The reasons why I like Trakdesk are: 1.- Trakdesk has clean customer portal that allows for easy ticket creation.

View all Reviews

Trakdesk Support

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

Reach out to Trakdesk Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Trakdesk is a Help Desk Software. Trakdesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.

Some top alternatives to Trakdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

No, Trakdesk doesn't provide API.

No, Trakdesk doesn't provide mobile app.

Trakdesk is located in NA

Trakdesk offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the Trakdesk as of now.

The starting price of Trakdesk is $9.99/User/Month when Billed Yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].