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List of Help Desk Software

What is Help Desk Software?

The Help Desk software industry has grown and evolved rapidly in the past decade. Small businesses are looking for help desk software because it gives them a head start when it comes to managing their company? customer support. Help Desk software also plays a major role in companies dealing with...  Read more

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Researched and Edited by Rajat Gupta

Last updated: May 2025

Help Desk Software overview

Read buyer's guide
page-author

Researched and Edited by Rajat Gupta

Last updated: May 2025

Common Features

  • Ticket Management

  • Knowledge Base

  • Alerts (Escalation)

  • Live Chat

+ 34 more

Unique Features

  • Marketing Automation

  • Invoice History

  • Kanban Board

  • Issue Management

+ 51 more

Pricing

  • 66% Software offers Free Trial

  • 20% Software offers Freemium

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Showing 61-80 out of 161

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List of the Top Help Desk Software as of May 2025

8.5

Spot Score

MyAlice - Help Desk Software

MyAlice

Streamline your support, delight your customers.

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Product Description

MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...

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Pricing

Free Trial available

Starts from $27/Month when Billed Yearly

8.5

Spot Score

Kiodesk - Help Desk Software

Kiodesk

Hassle-free help desk solutions for small businesses.

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Product Description

Kiodesk is an online help desk software designed for small to mid-size businesses. Features include help desk ticketing system, database of customer purchase history, task tracking system, work order management, knowledge base, and more. Kiodesk combines outstanding support with ease of use for ...

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8.5

Spot Score

AzureDesk - Help Desk Software

AzureDesk

Efficient help desk solutions for seamless operations.

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4.6

(28)

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Product Description

AzureDesk is a cloud-based help desk software that allows teams to coordinate requests, track tickets, monitor cases, and manage service tickets for automated resolution. From an application management perspective it's important that the help desk runs smoothly and there are few hiccups. With ...

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Pricing

Free Trial available

Starts from $33/User/Month when Billed Yearly

8.5

Spot Score

Movidesk - Help Desk Software

Movidesk

Empower your team, delight your customers.

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5.0

(5)

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Product Description

Movidesk is a simple, elegant help desk software. It's designed to give small teams an uncomplicated way to manage their interaction with customers. Movidesk is a customer service software platform that brings the latest in knowledge management, social networking, cloud computing, and ...

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Pricing

Free Trial available

Starts from $99.90/User

8.5

Spot Score

Raiseaticket - Help Desk Software

Raiseaticket

Effortless help desk solutions for all businesses.

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4.3

(3)

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Product Description

Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for ...

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Pricing

Raiseaticket offers custom pricing plan

8.5

Spot Score

UserEcho - Help Desk Software

UserEcho

Effortless customer service for ultimate satisfaction.

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4.2

(21)

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Product Description

UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales tracking, email marketing, collaboration tools, website integration, PowerCRM integration, Service Level ...

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Pricing

Free Trial available

Starts from $19/Month when Billed Yearly

8.5

Spot Score

lemtalk - Help Desk Software

lemtalk

Efficient, customizable, and affordable help desk software.

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4.2

(18)

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Product Description

emtalk is an easy-to-use, four function help desk software designed with the requirements of the modern computer user in mind. Whether user need to manage a low tech help desk or high tech solution, lemtalk's intuitive user interface will keep productive through the busy day. With a large ...

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Pricing

Free Trial available

Starts from $40/Month when Billed Yearly

8.5

Spot Score

Astute Agent - Help Desk Software

Astute Agent

Efficiently manage and solve customer issues.

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3.9

(2)

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Product Description

Astute Agent is a help desk software for small and medium businesses and organizations. It provides three modules: Issue Manager, Knowledge Base and Mail Monitor. As an issue tracking system, users can open and close issues; as a Knowledge Base, it supports the recording and searching of ...

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Pricing

Astute Agent offers custom pricing plan

8.5

Spot Score

HelpNinja - Help Desk Software

HelpNinja

Efficient support management made easy.

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Product Description

HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on any device connected to the internet. HelpNinja gives full control over support process - from creating ...

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Pricing

Free Trial available

Starts from $29/Month when Billed Yearly

8.5

Spot Score

Spiraldesk - Help Desk Software

Spiraldesk

Simplify customer service and boost efficiency.

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4.0

(2)

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Product Description

Spiraldesk provides exceptional customer service by making it as easy as possible to talk with clients, make job easier with transparent extracurriculars, and fully automate company's transactions. By helping user to reduce the paperwork involved with billing, Spiraldesk allows to focus more ...

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Pricing

Free Trial available

Starts from $10/Month when Billed Yearly, also offers free forever plan

8.5

Spot Score

Planio - Project Management Software

Planio

Efficient project management made simple.

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Product Description

Planio is a web-based project management application that helps you keep track of your projects. It is for professionals and teams that want to run better projects. With Planio you can see what's going on in all of your projects at once, and get an overview of progress without having to ...

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Pricing

Free Trial available, Try Now

Starts from $25/Month

Pros & Cons

  • Supports robust project management features like milestone tracking, ticketing, Gantt charts, and roadmaps, enabling efficient task handling and collaboration.

  • Highly praised customer support team for being responsive, helpful, and quick to resolve issues, enhancing user experience.

  • Easy adaptability for different project management methodologies (agile, waterfall, etc.) with customizable templates, Kanban boards, and role-based access control.

  • Strong focus on data security, with servers hosted in the EU and additional protective measures.

  • Limited number of projects and users allowed under some subscription plans, which may restrict flexibility for growing teams.

  • Learning curve for new users, with some finding the interface less user-friendly compared to modern tools.

8.4

Spot Score

Enchant - Help Desk Software

Enchant

Empowering non-techies, simplifying customer support.

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Product Description

Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support ...

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Pricing

Free Trial available

Starts from $15/User/Month

8.4

Spot Score

EvantoDesk - Help Desk Software

EvantoDesk

Efficient help desk solutions for exceptional customer service.

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5.0

(4)

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Product Description

The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, ...

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Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly

8.4

Spot Score

SmarterTrack - Help Desk Software

SmarterTrack

Streamline your customer support with SmarterTrack.

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4.3

(6)

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Product Description

SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important ...

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Pricing

Free Trial available

Starts from $20/User/Month

8.4

Spot Score

Motadata HelpDesk - Help Desk Software

Motadata HelpDesk

Streamlining IT help desk operations efficiently.

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4.5

(9)

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Product Description

Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...

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Pricing

Free Trial available

Motadata HelpDesk offers custom pricing plan

8.4

Spot Score

SeamlessDesk - Help Desk Software

SeamlessDesk

Streamline customer service and grow your business.

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3.6

(4)

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Product Description

SeamlessDesk is a Help Desk Software for mid and small sized businesses and organizations looking to automate and streamline their internal and external communications, help desk interactions and customer service. SeamlessDesk helps users to grow business by automating customer inquiries and ...

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Pricing

Free Trial available

Starts from $57/Month, also offers free forever plan

8.4

Spot Score

Hiver - Collaboration Software

Hiver

Unite your team with one powerful collaboration tool.

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Product Description

Hiver is an advanced cloud-based collaboration app that connects teams across the globe. It's essential to your daily work: stay up-to-date with your coworkers on mobile, web, desktop or apps. Hiver brings your email inbox into a new era: you can arrange and express all types of meetings - ...

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Pricing

Free Trial available, Try Now

Starts from $14/User/Month

8.3

Spot Score

ThriveDesk - Help Desk Software

ThriveDesk

Unify, manage, and exceed customer expectations.

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Product Description

ThriveDesk is the perfect choice for SMBs to showcase their brand, mission and values through excellent customer service. This top-notch software provides customer service teams with a unified platform wherein they can manage conversations across multiple channels and offer prompt support, to ...

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Pricing

Free Trial available, Try Now

Starts from $19/month when yearly

8.3

Spot Score

AlphaCX - Help Desk Software

AlphaCX

Effortlessly engage and support your customers.

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Product Description

AlphaCX is the ideal customer engagement and support platform for businesses wanting to offer their customers omnichannel options. This intuitive software enables unified inboxes that support email, chats, WhatsApp, and Facebook, which makes it easy to stay confronted with customers. ...

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Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

8.3

Spot Score

ngDesk - Help Desk Software

ngDesk

Efficiently manage support requests with ngDesk.

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4.7

(1)

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Product Description

The ngDesk help desk software helps organizations manage support tickets, queries, and problem reports. The system provides a comprehensive overview of an organization's support requests. ngDesk helps to manage customers' issues efficiently, deliver faster response and serve customers better. ...

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Pricing

Free Trial available

Starts from $4/User/Month, also offers free forever plan

Help Desk Software Buyer's Guide

How To Choose The Best Help Desk Software For 2025

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].