The Help Desk software industry has grown and evolved rapidly in the past decade. Small businesses are looking for help desk software because it gives them a head start when it comes to managing their company? customer support. Help Desk software also plays a major role in companies dealing with... Read more
Researched and Edited by Rajat Gupta
Last updated: May 2025
Researched and Edited by Rajat Gupta
Last updated: May 2025
Common Features
Ticket Management
Knowledge Base
Alerts (Escalation)
Live Chat
+ 34 more
Unique Features
Marketing Automation
Invoice History
Kanban Board
Issue Management
+ 51 more
Pricing
66% Software offers Free Trial
20% Software offers Freemium
Featured Product
Showing 61-80 out of 161
8.5
Spot Score
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Product Description
MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...
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Free Trial available
Starts from $27/Month when Billed Yearly
8.5
Spot Score
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Product Description
Kiodesk is an online help desk software designed for small to mid-size businesses. Features include help desk ticketing system, database of customer purchase history, task tracking system, work order management, knowledge base, and more. Kiodesk combines outstanding support with ease of use for ...
Read more8.5
Spot Score
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Product Description
AzureDesk is a cloud-based help desk software that allows teams to coordinate requests, track tickets, monitor cases, and manage service tickets for automated resolution. From an application management perspective it's important that the help desk runs smoothly and there are few hiccups. With ...
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Free Trial available
Starts from $33/User/Month when Billed Yearly
8.5
Spot Score
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Product Description
Movidesk is a simple, elegant help desk software. It's designed to give small teams an uncomplicated way to manage their interaction with customers. Movidesk is a customer service software platform that brings the latest in knowledge management, social networking, cloud computing, and ...
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Free Trial available
Starts from $99.90/User
8.5
Spot Score
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Product Description
Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for ...
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Raiseaticket offers custom pricing plan
8.5
Spot Score
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Product Description
UserEcho provides a comprehensive Help Desk Software platform. No other product has all of the features which allow to service customers more efficiently and with greater satisfaction—sales tracking, email marketing, collaboration tools, website integration, PowerCRM integration, Service Level ...
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Free Trial available
Starts from $19/Month when Billed Yearly
8.5
Spot Score
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Product Description
emtalk is an easy-to-use, four function help desk software designed with the requirements of the modern computer user in mind. Whether user need to manage a low tech help desk or high tech solution, lemtalk's intuitive user interface will keep productive through the busy day. With a large ...
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Free Trial available
Starts from $40/Month when Billed Yearly
8.5
Spot Score
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Product Description
Astute Agent is a help desk software for small and medium businesses and organizations. It provides three modules: Issue Manager, Knowledge Base and Mail Monitor. As an issue tracking system, users can open and close issues; as a Knowledge Base, it supports the recording and searching of ...
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Astute Agent offers custom pricing plan
8.5
Spot Score
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Product Description
HelpNinja is the software solution for agencies looking for an online help desk or a ticketing system. As a web-based application, user can track and monitor every user's work requests on any device connected to the internet. HelpNinja gives full control over support process - from creating ...
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Free Trial available
Starts from $29/Month when Billed Yearly
8.5
Spot Score
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Product Description
Spiraldesk provides exceptional customer service by making it as easy as possible to talk with clients, make job easier with transparent extracurriculars, and fully automate company's transactions. By helping user to reduce the paperwork involved with billing, Spiraldesk allows to focus more ...
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Free Trial available
Starts from $10/Month when Billed Yearly, also offers free forever plan
8.5
Spot Score
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Product Description
Planio is a web-based project management application that helps you keep track of your projects. It is for professionals and teams that want to run better projects. With Planio you can see what's going on in all of your projects at once, and get an overview of progress without having to ...
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Free Trial available, Try Now
Starts from $25/Month
Pros & Cons
Supports robust project management features like milestone tracking, ticketing, Gantt charts, and roadmaps, enabling efficient task handling and collaboration.
Highly praised customer support team for being responsive, helpful, and quick to resolve issues, enhancing user experience.
Easy adaptability for different project management methodologies (agile, waterfall, etc.) with customizable templates, Kanban boards, and role-based access control.
Strong focus on data security, with servers hosted in the EU and additional protective measures.
Limited number of projects and users allowed under some subscription plans, which may restrict flexibility for growing teams.
Learning curve for new users, with some finding the interface less user-friendly compared to modern tools.
8.4
Spot Score
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Product Description
Enchant is a help desk that is meant for non-technical users. The goal is to have people with no IT experience use Enchant to help them with their problems. Enchant does not have any features for support agents, only customers. Thus, it cannot be used for call centers. With integrated support ...
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Free Trial available
Starts from $15/User/Month
8.4
Spot Score
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Product Description
The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, ...
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Free Trial available
Starts from $15/User/Month when Billed Yearly
8.4
Spot Score
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Product Description
SmarterTrack is a help desk software that allows to manage customer support requests, send automated emails, view individual tickets, and more. It also comes equipped with a dashboard so user can do live monitored ticket activity, as well as access monitoring reports for the most important ...
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Free Trial available
Starts from $20/User/Month
8.4
Spot Score
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Product Description
Motadata HelpDesk is a database driven Windows application that manages IT Help Desk Tickets, Requests and Issues. The Help Desk maintains a history of all issues, customers and service activities. A powerful search engine helps find information quickly. Responses can be stored in a variety of ...
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Free Trial available
Motadata HelpDesk offers custom pricing plan
8.4
Spot Score
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Product Description
SeamlessDesk is a Help Desk Software for mid and small sized businesses and organizations looking to automate and streamline their internal and external communications, help desk interactions and customer service. SeamlessDesk helps users to grow business by automating customer inquiries and ...
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Free Trial available
Starts from $57/Month, also offers free forever plan
8.4
Spot Score
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Product Description
Hiver is an advanced cloud-based collaboration app that connects teams across the globe. It's essential to your daily work: stay up-to-date with your coworkers on mobile, web, desktop or apps. Hiver brings your email inbox into a new era: you can arrange and express all types of meetings - ...
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Free Trial available, Try Now
Starts from $14/User/Month
8.3
Spot Score
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Product Description
ThriveDesk is the perfect choice for SMBs to showcase their brand, mission and values through excellent customer service. This top-notch software provides customer service teams with a unified platform wherein they can manage conversations across multiple channels and offer prompt support, to ...
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Free Trial available, Try Now
Starts from $19/month when yearly
8.3
Spot Score
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Product Description
AlphaCX is the ideal customer engagement and support platform for businesses wanting to offer their customers omnichannel options. This intuitive software enables unified inboxes that support email, chats, WhatsApp, and Facebook, which makes it easy to stay confronted with customers. ...
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Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
8.3
Spot Score
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Product Description
The ngDesk help desk software helps organizations manage support tickets, queries, and problem reports. The system provides a comprehensive overview of an organization's support requests. ngDesk helps to manage customers' issues efficiently, deliver faster response and serve customers better. ...
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Free Trial available
Starts from $4/User/Month, also offers free forever plan
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].