9.6
Spot Score
TeamSupport Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
GDPR
SOC 2
HIPAATeamSupport offers custom pricing plan
Caliber Public Safety
Jackrabbit Technologies
Harris Govern
ProfitSword
MachMotionTrusted by many companies including Caliber Public Safety
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for TeamSupport
TeamSupport is a help desk software solution tailored for IT Support Specialists and Network Administrators in medium-sized businesses with 20-500 employees. A 4.4/5 rating from 1,573 reviews indicates broad validation, suggesting it meets the needs of many in its target market.
The software's easy-to-use interface and capabilities in network equipment tracking and hardware diagnostics make it particularly valuable for IT teams managing complex infrastructures. However, a limitation to consider is its limited reporting features, which may not meet the needs of teams requiring detailed analytics.
Quick facts about TeamSupport
What is TeamSupport?
TeamSupport provides a simple, easy-to-use solution to help desk problems for IT staff. Move the cursor on the screen to determine the location of equipment within the network, and click on it to display the hardware AP asset information including technical details like firmware version and how many users can access it at one time. Also includes hardware diagnostic capabilities with the ability to enter USB device logins and view its details, as well as troubleshoot problem codes. Includes a built-in knowledge base and FAQ with thousands of common PC settings and Cisco router configuration questions answered, as well as a user manual.
Pricing
TeamSupport offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRHIPAASSO & MFA supported
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
TeamSupport Software Demo
TeamSupport was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider TeamSupport
- Use cases
- IT Services, Managed Service Providers, Telecommunications
- Team types
- IT Support Specialists, Network Administrators
- Company size
- 20-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose TeamSupport
Visual network equipment navigation with detailed asset info
Robust hardware diagnostic tools including USB device logins and problem code troubleshooting
Comprehensive knowledge base with FAQs and manuals for common technical issues
Is TeamSupport right for you?
Best for IT teams needing visual network asset management and diagnostics.
Choose TeamSupport if
- You require intuitive visual navigation of network equipment with detailed asset info.
- Your team benefits from integrated hardware diagnostics and troubleshooting tools.
- You want a simple, streamlined help desk solution for medium-sized IT teams.
Consider alternatives if
- Your organization lacks dedicated IT or network support staff.
- You need highly customizable workflows or advanced enterprise ITSM features.
What buyers should know before shortlisting TeamSupport
TeamSupport offers a user-friendly solution for IT help desk challenges, focusing on hardware management and diagnostics. Its simplicity and diagnostic capabilities make it a valuable tool for IT staff.
TeamSupport pros and cons
- TeamSupport pros
Visual network equipment navigation with detailed asset info
Robust hardware diagnostic tools including USB device logins and problem code troubleshooting
Comprehensive knowledge base with FAQs and manuals for common technical issues
- TeamSupport cons
Pricing is quotation-based and not publicly available
May lack advanced customization for complex enterprise environments
Ready to try it?
Get started with TeamSupport
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare TeamSupport side-by-side with top Help Desk Software alternatives.
What is the pricing of TeamSupport?
TeamSupport uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
TeamSupport Pricing Plans
Essential Support
Customer Management
Advanced Ticket Management
Customer Self-Service, Ticket Deflection
Knowledge Base (Single Product)
Collaboration Features Within Tickets
Show more +
Enterprise Support
Includes features of Essential Support plan, plus
Custom Reporting & Dashboards
Asset Management
SLA Management (Up to 3)
Sandbox
Show more +
Complete Customer Support Suite
Enterprise Live Chat - Real time customer engagement and conversion
Success - Higher retention rates with customer health monitoring, streamlined renewals, and more
Insights - Advanced Reporting with Customizable Dashboards
Includes features of Enterprise Support plan, plus
Business intelligence reporting and dashboards
Show more +
TeamSupport reviews and ratings
Buyer sentiment
Users generally appreciate the tool’s visual asset management and diagnostic capabilities but note pricing opacity and limited customization as drawbacks.
What buyers like
- Ease of use
- Visual network management
- Hardware diagnostics
Common complaints
- Pricing transparency
- Lack of advanced customization
What users are saying
PM
Patricia M
12/18/23
"" Software critical to our company's success ""
What do you like best about TeamSupport? As someone who is deeply involved in cloud operations, I've had a great experience with TeamSupport. Its ...
Read more
YS
Yuki S
12/18/23
"TeamSupport offers full-service ticket tracking and project management support."
What do you like best about TeamSupport? Working with TeamSupport as an accounter, there are several things I like. With the addition of TeamSupport ...
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CD
Christo d
11/17/23
"Excellent support and great features"
What do you like best about TeamSupport? How easy it is to support our customers using a centralised application. There are hardly ever any issues, ...
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LA
Lora A
11/16/23
"Team Support is Easy to Use"
What do you like best about TeamSupport? The tool is easy for anyone to set up and does not require developer work. Supervisors are able to make ...
Read more
MJ
Michael J
11/16/23
"The perfect solution!"
What do you like best about TeamSupport? SnapEngage is very affordable and has many cool features. We can share screens, send or receive documents ...
Read more
AU
Anonymous User
11/16/23
"GREAT APP"
What do you like best about TeamSupport? Able to respond nicely, with enough ability to edit the comments and add attachments What do you dislike ...
Read more
What are the features of TeamSupport?
TeamSupport’s Alerts and Escalation feature automatically notifies support staff when tickets exceed set response or resolution times. This…
Automated Routing in TeamSupport assigns incoming support tickets to the most suitable agents or teams based on customizable criteria such a…
TeamSupport’s Community Forums provide a collaborative platform where customers can discuss issues, share solutions, and exchange knowledge.…
TeamSupport’s Contract and SLA Management allows organizations to define, monitor, and enforce service level agreements with customers. It t…
TeamSupport enables businesses to customize the branding of their help desk portal by adjusting logos, colors, and layouts. This feature cre…
Document Storage within TeamSupport offers a centralized repository for uploading, organizing, and sharing files related to customer support…
TeamSupport’s Incident Management feature helps organizations track and resolve disruptions affecting customers efficiently. It allows suppo…
TeamSupport’s Knowledge Base offers a searchable collection of articles, FAQs, and guides designed to assist both customers and agents. This…
Known Issue Management in TeamSupport tracks recurring problems by linking multiple related tickets to a central known issue record. This en…
TeamSupport’s Live Chat allows real-time communication between customers and support agents for immediate assistance. This feature facilitat…
TeamSupport’s Macros feature provides pre-defined, templated responses that agents can insert into support tickets quickly. This standardize…
TeamSupport consolidates support requests from multiple channels such as email, phone, live chat, and social media into a unified interface.…
TeamSupport’s Self Service Portal empowers customers to submit tickets, track progress, and access a comprehensive knowledge base independen…
TeamSupport integrates with popular social media platforms to capture customer support requests and interactions seamlessly. This feature al…
TeamSupport includes Surveys and Feedback tools that gather customer opinions after interactions. These insights help businesses evaluate su…
TeamSupport’s Ticket Management system organizes and tracks customer inquiries through their entire lifecycle. It supports categorization, p…
TeamSupport security and data handling
Key compliance certifications and security features for IT and security teams evaluating TeamSupport.
Certifications
Security features
Developer & data
Alternatives to TeamSupport
Recommended
Efficient support for all your ...
9.7
Very Good
Why buyers keep looking beyond TeamSupport
TeamSupport’s automation capabilities might not fully meet the needs of organizations seeking AI-powered or highly customizable workflow automation.
The platform’s focus is more on hardware and network asset management, which may result in fewer features for supporting customers across multiple channels like social media or SMS.
Some users may find the interface less modern or intuitive, potentially slowing adoption or ease of use for support teams.
Workflow customization options may be somewhat restrictive for organizations with complex or unique support processes.
For smaller businesses or startups, the pricing might be less cost-effective compared to lighter or simpler help desk solutions.
While TeamSupport offers integrations, the range may be narrower compared to platforms with extensive third-party app ecosystems.
TeamSupport Customers
Caliber Public Safety
Jackrabbit Technologies
Harris Govern
ProfitSword
MachMotion
Omnifund
QC Software
Heartland ECSI
eSyncTraining
Multi-Systems, Inc.
Suntell
Panamplify
Transportation Tech
Assured Software
A.C.T. Lighting
TeamSupport Support Options
Frequently Asked Questions About TeamSupport
Common questions buyers ask before choosing TeamSupport.
TeamSupport is a Help Desk Software. TeamSupport offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
TeamSupport is a strong fit if: You require intuitive visual navigation of network equipment with detailed asset info.; Your team benefits from integrated hardware diagnostics and troubleshooting tools.. Consider alternatives if: Your organization lacks dedicated IT or network support staff.; You need highly customizable workflows or advanced enterprise ITSM features..
Buyers commonly note the following limitations of TeamSupport: Pricing is quotation-based and not publicly available; May lack advanced customization for complex enterprise environments; Limited information on integrations or automation capabilities.
Some top alternatives to TeamSupport includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk and BoldDesk.
TeamSupport offers Quotation Based pricing model
The starting price is not disclosed by TeamSupport. You can visit TeamSupport pricing page to get the latest pricing.
Ready to try it?
Get started with TeamSupport
Get connected with the team for a personalised demo.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
