BoldDesk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Add to compare
Starts from $8 / User / Month when Billed Yearly
IBM
Intel
Siemens
Apple
BoschTrusted by teams including IBM
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is BoldDesk?
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, you can use its no-code automation feature to reduce time-intensive processes in every step of the ticket cycle. You can also create Service Level Agreements (SLAs) to specify automatic response and resolution times for
Pricing
Starts from $8 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:Global
BoldDesk Software Demo
BoldDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider BoldDesk
- Team types
- Large Enterprises, Medium Business
Why teams choose BoldDesk
No-code automation reduces manual workload.
Customizable forms enhance user experience.
Cloud-based access allows for remote support.
Is BoldDesk right for you?
What buyers should know before shortlisting BoldDesk
BoldDesk is a cloud-based ticketing platform that streamlines customer support operations through automation and collaboration. Its user-friendly design enhances agent productivity.
BoldDesk pros and cons
- BoldDesk pros
No-code automation reduces manual workload.
Customizable forms enhance user experience.
Cloud-based access allows for remote support.
- BoldDesk cons
Limited offline functionality may hinder support.
Pricing can escalate with user growth.
Ready to try it?
Get started with BoldDesk
Start your free trial — no credit card required.
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What is the pricing of BoldDesk?
BoldDesk Pricing Plans
Standard (Agent Based)
Email ticketing
Knowledge base
Ticket auto assignment
Custom ticket fields
SLA management
Show more +
Growth (Agent Based)
Includes features of Starter plan, plus
Ticket event and time trigger rules
CSAT surveys
Internal knowledge base
SLA notification
Show more +
Enterprise (Agent Based)
Includes features of Growth plan, plus
Multi-brand help desk
Multi-brand knowledge base
Ticket Approvals (New)
Activity/Task Management (New)
Show more +
Standard (Unlimited Agents)
Unlimited Agents
Unlimited Articles
12,000 Tickets / Year
Unlimited End-users
Email ticketing
Show more +
BoldDesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 2 reviews, with consistently positive feedback.
What buyers like
- Cloud-based platform
- Simplifies support operations
- No-code automation
Common complaints
- Limited offline capabilities
- May require training
- Pricing can add up with more users
Are you using BoldDesk?
- See if BoldDesk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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How big is your team?
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What are the features of BoldDesk?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
BoldDesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating BoldDesk.
Certifications
Developer & data
Alternatives to BoldDesk
BoldDesk Customers
IBM
Intel
Siemens
Apple
Bosch
BoldDesk Support Options
Frequently Asked Questions About BoldDesk
Common questions buyers ask before choosing BoldDesk.
BoldDesk is a Help Desk Software. BoldDesk offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of BoldDesk: Limited offline functionality may hinder support.; Pricing can escalate with user growth..
Some top alternatives to BoldDesk includes Zoho Desk, Freshservice, Freshdesk, Deskero and AzureDesk.
BoldDesk offers Free Trial, Subscription pricing models
The starting price of BoldDesk is $8/User/Month when Billed Yearly
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].