8.2
SpotScore
Keeping Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
SOC 2Starts from $8 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Keeping?
Keeping is a help desk software application, created for service provider organizations to use on the front lines of their businesses. It enables them to assign tickets to ticket agents, classify tickets into queues or departments, track all interactions that take place before, during and after the resolution of the incident, query tickets for historical information, generate reports based on saved queries, conduct polls with stakeholders within an organization.
Pricing
Starts from $8 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for small teams, SMBs, and enterprise
Security & Compliance
SOC 2Data residency:🇺🇸
Keeping Software Demo
Keeping was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Keeping
- Team types
- Large Enterprises, Medium Business
Why teams choose Keeping
Extensive ticket management capabilities enhance efficiency.
Tracks historical data for better decision-making.
Offers reporting features for performance analysis.
Is Keeping right for you?
What buyers should know before choosing Keeping
Keeping is a powerful help desk application tailored for service provider organizations, offering extensive ticket management and reporting features. Its ability to track interactions and generate reports makes it ideal for larger teams.
Keeping pros and cons
- Keeping pros
Extensive ticket management capabilities enhance efficiency.
Tracks historical data for better decision-making.
Offers reporting features for performance analysis.
- Keeping cons
Setup can be complex and time-consuming.
User interface may feel outdated.
Ready to try it?
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Start your free trial — no credit card required.
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See how it stacks up
Compare Keeping side-by-side with top Help Desk Software alternatives.
What is the pricing of Keeping?
Keeping Pricing Plans
Weighing your options?
Not sure if Keeping fits your budget?
Keeping reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 41 reviews, with strong overall satisfaction.
What buyers like
- Ticket assignment capabilities
- Historical data tracking
- Reporting features
Common complaints
- Complex setup process
- Limited user interface design
- Can be overwhelming for new users
Are you using Keeping?
- See if Keeping fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of Keeping?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Keeping security and data handling
Key compliance certifications and security features for IT and security teams evaluating Keeping.
Certifications
Security features
Developer & data
Alternatives to Keeping
Keeping Customers
Keeping Support Options
Frequently Asked Questions About Keeping
Common questions buyers ask before choosing Keeping.
Keeping is a Help Desk Software. Keeping offers Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management) and many more functionalities.
Buyers commonly note the following limitations of Keeping: Setup can be complex and time-consuming.; User interface may feel outdated.; New users might find it overwhelming..
Some top alternatives to Keeping includes Zoho Desk, Sitehelpdesk, Capacity, LabiDesk and Helpy.
Keeping offers Free Trial, Subscription pricing models
The starting price of Keeping is $8/User/Month when Billed Yearly
Free buyer scorecard
Evaluate Keeping with the help desk software buyer scorecard
A weighted help desk software scorecard to assess Keeping objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].