9.7
Spot Score
Zoho Desk Reviews in July 2026: User Ratings, Pros & Cons
Efficient support for all your business needs.
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Starts from $7 / user / month when yearly
Zoho Desk Reviews & Ratings
Spotsaas Editor’s POV
Zoho Desk handles multi-channel support (email, chat, phone, social) with ticket automation and a self-service portal. The smart ticketing system reduces manual sorting, and built-in analytics show response times, resolution rates, and agent performance. Customization is available for workflows and ticket fields, though setup requires technical input or ...Read more
Zoho Desk pros and cons
Easily integrates with Zoho applications and third-party tools, enhancing workflow automation.
Intelligent automation and AI-driven suggestions improve response efficiency and streamline support operations.
Businesses can manage customer inquiries from email, social media, and live chat within a single dashboard.
Zoho Desk offers a free trial with essential features, making it accessible for startups and small businesses.
Although mobile support is available, certain functionalities may be more limited compared to the desktop version.
Configuring advanced features and integrations may require time and technical knowledge.
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Showing 1-10 out of 4147
SA
Steve A
02/19/24
"Perfect Solution at a Wonderful Price"
What do you like best about Zoho Desk? Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing system. It also includes an online support portal, options for live chat, self-service and the ability to integrate with their CRM solution.
SA
Steve A
02/19/24
"Perfect Solution at a Wonderful Price"
What do you like best about Zoho Desk? Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing system. It also includes an online support portal, options for live chat, self-service and the ability to integrate with their CRM solution.
JC
Jaime C
02/09/24
"Uso de herramienta"
What do you like best about Zoho Desk? El seguimiento de las solicitudes y la parametrización de los campos y módulos What do you dislike about Zoho Desk?
JC
Jaime C
02/09/24
"Uso de herramienta"
What do you like best about Zoho Desk? El seguimiento de las solicitudes y la parametrización de los campos y módulos What do you dislike about Zoho Desk?
KA
Kevin A
01/31/24
"Functional Service Desk Offering"
What do you like best about Zoho Desk? Any Service Desk Offering that operates within a Browser based interface rather than an installable client gives it an advantage. It offers work anywhere options, cross OS support and ultimately its very flexible.
AJ
Allen J
01/21/24
"Zoho Desk and Simpro integration"
What do you like best about Zoho Desk? Like the ease of use and customisation. Need to do more trial with SLA automations What do you dislike about Zoho Desk?
MK
Michał K
01/10/24
"Streamlining Support with Zoho Helpdesk"
What do you like best about Zoho Desk? Zoho Desk's user-friendly interface, knowledge base integration, and scalable design empower businesses to deliver exceptional customer support experiences.
MK
Michał K
01/10/24
"Streamlining Support with Zoho Helpdesk"
What do you like best about Zoho Desk? Zoho Desk's user-friendly interface, knowledge base integration, and scalable design empower businesses to deliver exceptional customer support experiences.
AU
Anonymous User
01/09/24
"Zoho desk is awesome"
What do you like best about Zoho Desk? Zoho desk has an easy onboarding process, a great number of integrations like wechat and call centers which makes it great to start of simple by integrating the inbox and then refine the process to introduce more complex scenarios like external callcenters.
AU
Anonymous User
01/09/24
"Zoho desk is awesome"
What do you like best about Zoho Desk? Zoho desk has an easy onboarding process, a great number of integrations like wechat and call centers which makes it great to start of simple by integrating the inbox and then refine the process to introduce more complex scenarios like external callcenters.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].