9.7/10
Spot Score
Streamline customer support with Help Scout.
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Starts from $20/User/Month when Billed Yearly
Overview
Features
Pricing
Alternatives
Ratings
Media
Customers
Integrations
Support
FAQs
What is Help Scout?
Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration and a free trial before buying. Use Help Scout email support, live chat, help desk and knowledge base all in one easy to use interface. No more switching between multiple applications just to get the job done.
Pricing
Starts from $20/User/Month when Billed Yearly
Free Trial available
Customer Type
Large Enterprises
Medium Business
Small Business
Platform Type
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Software demo
View demo
Features Score:
You can also consider
Help Scout Pricing
Free Trial
Yes, It's available
Help Scout Pricing
Starts from $20/User/Month when Billed Yearly
Pricing Model
Free trial
Paid Plans (Subscription )
Pricing Plans
Standard
$25
2 Mailboxes (Additional Mailboxes are $10 each per month)
1 Docs site (Additional Docs sites are $20 each per month)
Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)
Live chat
In-app messaging
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Plus
$50
Includes features of Standard plan, plus
5 Mailboxes (Additional Mailboxes are $10 each per month)
2 Docs sites (Additional Docs sites are $20 each per month)
No maximum user count (Add as many users as you need on Plus at $40/month each, billed Yearly)
25 free light users
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Pro
$65
Includes features of Plus plan, plus
25 Mailboxes (Additional Mailboxes are $10 each per month)
10 Docs sites (Additional Docs sites are $20 each per month)
Starts with 10 users (Start with 10 or more users on Pro at $65/month each, billed Yearly)
50 free light users
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Screenshots of the Help Scout Pricing Page
Disclaimer: Pricing information for Help Scout is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
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Help Scout Reviews & Ratings
User Review
Log in Required to View Reviews
JG
Joe Garcia
03/19/24
10 Years and counting
We've been using HelpScout for a decade and it's been a pleasure to grow our company alongside the HS team! We originally moved from a shared Google ...
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AL
Amy Lozano Iltis
03/06/24
Love HelpScout!
We love using HelpScout and their support team is super friendly and knowledgeable.
CH
Corina Hobbs
01/29/24
Attractive Platform & Phenomenal Customer Support!
The Help Scout platform is one of the most user-friendly interfaces I have encountered in my career. The ability to customize workflows, mailbox ...
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WB
Wes Brown
01/21/24
Lisa Bradley-Excellent AM!
Lisa Bradley, our Account Manager, is always extremely helpful. When we've had questions about how to best utilize HelpScout and its many features she ...
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Help Scout Media
Help Scout Customers
YETI
Trello
Mixmax
Honey
Spindrift
GrowSurf
OnePageCRM
Efficient App
Threadless
OkCupid
Help Scout Integrations
4.3
4.4
Customer Service
24/7 (Live rep)
Business Hours
Online
Location
Boston, Massachusetts
Stuck on something? We're here to help with all the questions and answers in one place.
Help Scout is a Help Desk Software. Help Scout offers the following functionalities:
Here's a list of the best alternatives for Help Scout
Yes, Help Scout provides API.
Yes, Help Scout provides mobile app.
Help Scout is located in Boston, Massachusetts
Help Scout offers Free Trial, Subscription pricing models
