8.7
Spot Score
Spiceworks Help Desk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Overview
Pricing
Features
Buyer feedback
Alternatives
Media
Security & Compliance
Support
FAQ
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What is Spiceworks Help Desk?
Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a simple IT asset management system that allows to track and monitor everything from hardware to software licenses? Look no further than Spiceworks Help Desk!
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web + mobile app (iOS & Android)
Spiceworks Help Desk Software Demo
Spiceworks Help Desk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Spiceworks Help Desk
- Team types
- Large Enterprises, Medium Business
Why teams choose Spiceworks Help Desk
Strong asset management features for IT teams.
Integration with existing technology enhances usability.
Comprehensive monitoring capabilities.
Is Spiceworks Help Desk right for you?
What buyers should know before shortlisting Spiceworks Help Desk
Spiceworks Help Desk combines IT asset management with help desk functionalities, providing a comprehensive view of an organization's technology. It is particularly useful for IT departments that require robust asset tracking.
Spiceworks Help Desk pros and cons
- Spiceworks Help Desk pros
Strong asset management features for IT teams.
Integration with existing technology enhances usability.
Comprehensive monitoring capabilities.
- Spiceworks Help Desk cons
Setup can be complex for new users.
User interface may feel outdated.
Ready to try it?
Get started with Spiceworks Help Desk
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Compare Spiceworks Help Desk side-by-side with top Help Desk Software alternatives.
What is the pricing of Spiceworks Help Desk?
Spiceworks Help Desk Pricing Plans
Individual Plan
Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Show more +
Team Plan
Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Show more +
Enterprise Plan
Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Show more +
Custom Plan
Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians
Show more +
Spiceworks Help Desk reviews and ratings
Buyer sentiment
Buyer sentiment is positive across 30 reviews, with strong overall satisfaction.
What buyers like
- IT asset management
- Seamless technology integration
- End-to-end visibility
Common complaints
- Complex setup process
- Limited customization
- Basic user interface
What users are saying
SY
Serkan Y
10/16/23
"Free Solution for IT Help Desk: Spiceworks Cloud Help Desk"
What do you like best about Spiceworks Cloud Help Desk? I'm managing my support tickets with Spiceworks Cloud Help Desk. It is very good for my ...
Read more
AU
Anonymous User
08/24/23
"My smooth sailing journey with Spiceworks Helpdesk"
What do you like best about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ...
Read more
AU
Anonymous User
05/19/23
"Always has been a great free product with a great community!"
What do you like best about Spiceworks Cloud Help Desk? I love the community boards this is a good place to talk with other professionals about issues ...
Read more
AU
Anonymous User
03/31/23
"SpiceWorks Help Desk"
What do you like best about Spiceworks Cloud Help Desk? Easy to set up and use. It also ties into Spiceworks Inventory What do you dislike about ...
Read more
PW
Philip W
02/23/23
"Spiceworks is a great way to handle helpdesk tickets and collaborate with fellow IT folks"
What do you like best about Spiceworks Cloud Help Desk? The UI is very intuitive and is very easy to pick up and start using, even if you dont have ...
Read more
PW
Philip W
02/23/23
"Spiceworks is a great way to handle helpdesk tickets and collaborate with fellow IT folks"
What do you like best about Spiceworks Cloud Help Desk? The UI is very intuitive and is very easy to pick up and start using, even if you dont have ...
Read more
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What are the features of Spiceworks Help Desk?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Spiceworks Help Desk security and data handling
Key compliance certifications and security features for IT and security teams evaluating Spiceworks Help Desk.
Certifications
Developer & data
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9.7
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Spiceworks Help Desk Support Options
Frequently Asked Questions About Spiceworks Help Desk
Common questions buyers ask before choosing Spiceworks Help Desk.
Spiceworks Help Desk is a Help Desk Software. Spiceworks Help Desk offers Incident Management, Multi-Channel Communication, Customizable Branding, Ticket Management, Surveys & Feedback and many more functionalities.
Buyers commonly note the following limitations of Spiceworks Help Desk: Setup can be complex for new users.; User interface may feel outdated..
Some top alternatives to Spiceworks Help Desk includes Zoho Desk, Freshservice, Freshdesk, Teamwork Desk and DeskXpand.
Spiceworks Help Desk offers Freemium pricing model
The starting price is not disclosed by Spiceworks Help Desk. You can visit Spiceworks Help Desk pricing page to get the latest pricing.
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About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].