9.6
Spot Score
Gorgias Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
GDPR
SOC 2Starts from $10
Steve Madden
RadioShack
Bokksu
Marine Layer
Timbuk2Trusted by many companies including Steve Madden
Integrates with
LoopOverview
Pricing
Features
Buyer feedback
Alternatives
Integrations
Customers
Media
Security & Compliance
Support
FAQ
Blogs
SpotSaaS Analysis for Gorgias
Gorgias is a help desk software tailored for Customer Support Managers and Help Desk Agents in e-commerce and direct-to-consumer retail. With a rating of 4.3/5 from 87 reviews, it is broadly validated, indicating consistent satisfaction among its users.
Gorgias excels in centralizing customer interactions, allowing teams to efficiently manage communications and gain detailed customer insights. However, it falls short in offering extensive third-party integrations, which could limit its adaptability for some users.
Quick facts about Gorgias
What is Gorgias?
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central location, helping to nurture every customer interaction and every customer relationship in an efficient and secure manner.
Pricing
Starts from $10
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
SOC 2GDPRSSO & MFA supported
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Gorgias Software Demo
Gorgias was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Gorgias
- Use cases
- E-commerce, Direct-to-Consumer Retail, Online Marketplaces
- Team types
- Customer Support Managers, Help Desk Agents
- Company size
- 5-500 employees, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose Gorgias
Deep native integrations with Shopify, Magento, and BigCommerce
Centralized multi-channel customer interaction timeline
Automation tools like macros, rules, and intent detection to speed up support
Is Gorgias right for you?
Best help desk for e-commerce teams needing integrated, automated customer support.
Choose Gorgias if
- You operate an e-commerce or direct-to-consumer retail business.
- You want deep native integrations with Shopify, Magento, or BigCommerce.
- You need automation tools like macros and intent detection to speed support.
Consider alternatives if
- Your company is outside e-commerce or online marketplaces.
- You require extensive customization beyond standard integrations for complex workflows.
What buyers should know before shortlisting Gorgias
Gorgias is designed for organizations that prioritize customer relationship management. Its centralized approach to customer interactions helps businesses maintain strong relationships and improve support efficiency.
Gorgias pros and cons
- Gorgias pros
Deep native integrations with Shopify, Magento, and BigCommerce
Centralized multi-channel customer interaction timeline
Automation tools like macros, rules, and intent detection to speed up support
- Gorgias cons
Limited suitability for non-e-commerce industries
Potential lack of advanced customization for complex enterprise workflows
Ready to try it?
Get started with Gorgias
Start your free trial — no credit card required.
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Compare Gorgias side-by-side with top Help Desk Software alternatives.
What is the pricing of Gorgias?
Gorgias Pricing Plans
Starter
50 billable tickets / month (+ $0.40 / extra ticket)
3 user seats
2 social media channels: Facebook, Instagram
Limited active integrations: From a library of 94 apps
Support reporting
Show more +
Basic
300 billable tickets / month (+ $40 / 100 extra tickets)
Up to 500 user seats
2 social media channels: Facebook, Instagram
150 active integrations: From a library of 94 apps
Support reporting
Show more +
Pro
2,000 billable tickets / month (+ $36 / 100 extra tickets)
Up to 500 user seats
2 social media channels: Facebook, Instagram
150 active integrations: From a library of 94 apps
Support & revenue reporting
Show more +
Advanced
5,000 billable tickets / month (+ $36 / 100 extra tickets)
Up to 500 user seats
3 social media channels: Facebook, Instagram, Twitter
150 active integrations: From a library of 94 apps
Support & revenue reporting
Show more +
Gorgias reviews and ratings
Buyer sentiment
Users appreciate Gorgias for its strong e-commerce integrations and automation features but note limitations in customization and pricing transparency.
What buyers like
- Ease of use
- Integration with e-commerce platforms
- Automation capabilities
Common complaints
- Pricing transparency
- Limited customization options
What users are saying
JF
Jesper f
12/11/23
"Sends spam constantly"
What do you like best about Gorgias? Tries to be helpful in their spam emails I think What do you dislike about Gorgias?
AU
Anonymous User
10/18/23
"Good platform"
What do you like best about Gorgias? It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn. What do ...
Read more
AU
Anonymous User
10/09/23
"Incredible service and fast response time."
What do you like best about Gorgias? The integration option that allows optimization. What do you dislike about Gorgias?
CJ
Chin J
09/01/23
"Integrations & Functionality across channels works well!"
What do you like best about Gorgias? It's eye opening that we finally found a customer support software that able to solve most of our pain points ...
Read more
EP
Ellie P
08/24/23
"Gorgias makes everyday easier"
What do you like best about Gorgias? Gorgias helps make complex customer service situations super straightforward. It also makes all those easy ...
Read more
AU
Anonymous User
08/17/23
"8/10 app"
What do you like best about Gorgias? Very beginner friendly interface, easy to use! What do you dislike about Gorgias?
What are the features of Gorgias?
Alerts and Escalation in Gorgias notify support teams when critical tickets remain unresolved or exceed SLA timelines. Using automation, hig…
Gorgias features Automated Routing that intelligently assigns incoming tickets based on predefined rules like channel, customer type, or ord…
Gorgias does not include native Community Forums, but businesses can integrate third-party platforms to build user communities. These forums…
Gorgias allows SLA-like functionality through automation rules and tags. Teams can create time-based workflows to alert agents when ticket h…
Gorgias supports Customizable Branding through branded email templates, chat widgets, and support messages. Businesses can align the look an…
Gorgias allows Document Storage through attachments and integrations, enabling agents to store and share helpful files within conversations.…
Incident Management in Gorgias involves tracking, prioritizing, and responding to service disruptions or technical issues. Through tagging a…
Gorgias integrates with external tools to offer a Knowledge Base where customers can find answers to common questions. Agents can link relev…
Known Issue Management in Gorgias helps agents track recurring issues by tagging tickets with shared problem identifiers. Teams can consolid…
Live Chat in Gorgias enables real-time customer support through a web widget. Agents can interact instantly, view customer history, and use…
Macros in Gorgias are predefined response templates agents use to handle repetitive queries efficiently. These can include personalized vari…
Gorgias consolidates Multi-Channel Communication by combining emails, live chat, SMS, and social media messages into a single interface. Age…
Gorgias supports third-party integrations that allow businesses to build FAQ pages or customer dashboards. These portals enable users to res…
Social Media Integration in Gorgias connects platforms like Instagram, Facebook, and Twitter directly to the help desk. Support agents can v…
Surveys and Feedback collection in Gorgias is enabled through integrations with tools like Delighted or SurveyMonkey. After interactions, cu…
Ticket Management in Gorgias allows agents to create, organize, prioritize, and resolve support tickets from multiple channels. Each ticket…
Gorgias security and data handling
Key compliance certifications and security features for IT and security teams evaluating Gorgias.
Certifications
Security features
Developer & data
Alternatives to Gorgias
Why buyers keep looking beyond Gorgias
Gorgias is designed mainly for e-commerce businesses, especially Shopify users. Companies in industries like healthcare, SaaS, or financial services may find its feature set too narrowly tailored.
While Gorgias offers useful analytics, users needing in-depth, customizable reporting or BI tool integrations may find it less robust than other platforms
Unlike some competitors, Gorgias does not include built-in voice calling functionality, which can be a drawback for teams requiring omnichannel support including phone.
Gorgias charges based on ticket volume rather than user seats, which can become costly for fast-growing businesses with high support volume.
Gorgias offers strong integrations for e-commerce platforms, but teams needing broader integrations across industries or with legacy systems may encounter limitations.
Companies with advanced ITSM needs, workflow automations, or cross-departmental ticketing may find other platforms better suited.
Gorgias Integrations
Gorgias Customers
Steve Madden
RadioShack
Bokksu
Marine Layer
Timbuk2
Veloretti
Comme Avant
Bagallery
JetSon
Olipop
Gorgias Support Options
Frequently Asked Questions About Gorgias
Common questions buyers ask before choosing Gorgias.
Gorgias is a Help Desk Software. Gorgias offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.
Gorgias is a strong fit if: You operate an e-commerce or direct-to-consumer retail business.; You want deep native integrations with Shopify, Magento, or BigCommerce.. Consider alternatives if: Your company is outside e-commerce or online marketplaces.; You require extensive customization beyond standard integrations for complex workflows..
Buyers commonly note the following limitations of Gorgias: Limited suitability for non-e-commerce industries; Potential lack of advanced customization for complex enterprise workflows; Pricing details are not publicly available, requiring sales engagement.
Some top alternatives to Gorgias includes Zoho Desk, Freshservice, Freshdesk, Deskero and Trakdesk.
Gorgias offers Free Trial, Subscription, Quotation Based pricing models
Yes, Gorgias can integrate with
The starting price of Gorgias is $10
Ready to try it?
Get started with Gorgias
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].