Best Help Desk Software For Free
Top picks for Help Desk Software available for Free
9.8
Spot Score
Connect with your customers on all channels.
Free Trial available
Freemium
Starts from $15/User/Month
9.8
Spot Score
Streamline IT support anytime, anywhere.
Free Trial available
Freemium not available
SysAid offers custom pricing plan
Showing 1-20 out of 93

List of the Best Help Desk Software For Free as of June 2026
9.7
Spot Score

Zoho Desk
RECOMMENDED
Efficient support for all your business needs.
Best for: SMB teams · Mid-market · Enterprise
What is Zoho Desk?
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read more about Zoho Desk9.8
Spot Score
Add to compare
What is LiveAgent?
LiveAgent is online support software that gives users the freedom to talk with their customers, manage projects and deliver live chat, e‑mail and phone support. It's mobile‑enabled too so it doesn't matter where customers are based, users be able to connect with them seamlessly. LiveAgent ...
Read more about LiveAgentStarts from $15/User/Month, also offers free forever plan
9.8
Spot Score

Add to compare
What is SysAid?
SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...
Read more about SysAidSysAid offers custom pricing plan
9.7
Spot Score

Add to compare
What is Help Scout?
Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with exceptional support. The goal is to succeed with Help Scout, so user can provide personal support during migration ...
Read more about Help ScoutStarts from $20/User/Month when Billed Yearly
9.6
Spot Score

Salesforce Service Cloud
Customer service made smarter, faster, and better.
Best for: SMB teams · Mid-market · Enterprise
What is Salesforce Service Cloud?
Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all ...
Read more about Salesforce Service Cloud9.6
Spot Score

Gorgias
Effortlessly manage customer interactions and relationships.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Gorgias?
The Gorgias Help Desk allows organizations to manage and communicate with their customers simply and efficiently. Designed specifically to manage customer interactions, the Gorgias Help Desk will provide companies with a detailed view of each contact and customer relationship in one central ...
Read more about Gorgias9.6
Spot Score

osTicket
Streamline customer service and save time with osTicket.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is osTicket?
osTicket is open source, web based help desk software that can be used to help track and resolve customer service issues. The software saves time, reduces email clutter, and helps departments deliver excellent service—all at a fraction of the cost of other ticketing systems. This is the right ...
Read more about osTicketStarts from $9/User/Month, also offers free forever plan
9.5
Spot Score
Jitbit Helpdesk
Streamline customer support with Jitbit Helpdesk.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Jitbit Helpdesk?
Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...
Read more about Jitbit HelpdeskStarts from $24.92/Month when Billed Yearly
9.5
Spot Score

Add to compare
What is Freshdesk?
Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...
Read more about Freshdesk9.4
Spot Score

Vision Helpdesk
Streamline your customer service with ease.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Vision Helpdesk?
The Vision Helpdesk is a simple yet powerful customer service solution. The Vision Helpdesk is easy to set up and use. It is a complete help desk software package, including statuses, escalation of calls, chat/IM system integrated with the help desk statuses, knowledge base management, and ...
Read more about Vision HelpdeskStarts from $12/User/Month when Billed Yearly
9.4
Spot Score
HelpDesk
Streamline customer support and boost team productivity.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is HelpDesk?
HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...
Read more about HelpDeskStarts from $29/User/Month when Billed Yearly
9.3
Spot Score

Add to compare
What is UVdesk?
UVdesk is simple to use, feature rich help desk software that helps to increase customer service. UVdesk can handle both internal and external customer requests with ease. With the drag-and-drop functionality, email notifications, knowledge base, knowledge management, reporting, data analytics, ...
Read more about UVdeskStarts from $16/Month when Billed Yearly, also offers free forever plan
9.3
Spot Score

Reamaze
Revolutionizing customer support for seamless communication.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Reamaze?
Reamaze is a help desk software that allows organizations to streamline and ease their support operation while maintaining a high standard of customer care. Reamaze is available in two editions: Lite and Pro . Both can be used on Windows, MacOS , and Linux platforms. Reamaze makes communication ...
Read more about ReamazeStarts from $27.55/User/Month when Billed Yearly
9.2
Spot Score

Zendesk Support
Effortlessly manage customer requests with Zendesk Support.
Best for: SMB teams · Mid-market · Enterprise
What is Zendesk Support?
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read more about Zendesk Support9.2
Spot Score

SupportBee
Effortlessly manage your customer support needs.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is SupportBee?
SupportBee is a help desk software as a service (SaaS) designed to quickly and easily create and manage an online help desk, support website, knowledge base, or community forum. It includes built-in email support for customers so they can communicate with users by email instead of relying on ...
Read more about SupportBeeStarts from $13/User/Month when Billed Yearly
9.2
Spot Score

Kayako
Transforming customer support, one chat at a time.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Kayako?
Kayako is the premier customer support software, marketplace, and community for support teams. Kayako provides all the tools to create an engaging support experience for website visitors while delivering exceptional customer service. Kayako's chat support software helps businesses improve ...
Read more about Kayako9.2
Spot Score
Deskpro
Transforming support with customizable tools and lightning-fast solutions.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Deskpro?
Deskpro is a fully-customizable, web-based help desk software solution with features for IT and IT support. Deskpro's User Management tools allow to effectively track, manage, and support the help desk user base. Deskpro's Assist Desk Tool allows to quickly assign tickets to technicians for ...
Read more about DeskproStarts from $29/User/Month when Billed Yearly
9.1
Spot Score

Cayzu Help Desk
Simplify support and keep customers satisfied.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is Cayzu Help Desk?
Cayzu is a web-based help desk software for SMB customers. Cayzu helpdesk is designed with customers in mind, enabling them to easily manage their IT support requests from initiating a ticket to sending status updates to customers. Cayzu helps users client to track the progress of their ...
Read more about Cayzu Help DeskStarts from $4/User/Month when Billed Yearly
9.1
Spot Score

HubSpot Service Hub
Inbound support made simple and efficient.
Best for: SMB teams · Mid-market · Enterprise
Add to compare
What is HubSpot Service Hub?
HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how ...
Read more about HubSpot Service HubStarts from $1,200, also offers free forever plan
9.1
Spot Score

Add to compare
What is UseResponse?
UseResponse is a quick and easy tool that makes help desk management straightforward and effortless. The entire help desk staff will be on the same page in no time with UseResponse's reporting and tracking features. With everything at their fingertips, staff can easily make tickets, monitor ...
Read more about UseResponseStarts from $1,490/Year
Compare Top Products
Frequently Asked Questions About Help Desk Software
Stuck on something? We're here to help with all the questions and answers in one place.
The most important Help Desk Software features to evaluate are Billing and Invoicing, Self Service Portal, Leave Tracking (Vacation), Contact Management, Project Management, Marketing Automation. Most buyers prioritize ease of use, reporting, and integration capabilities. Look for tools that cover your core workflow before comparing advanced features.
Help Desk Software pricing varies widely — from free plans to enterprise contracts. 15 products on Spotsaas offer a free plan or trial:
The top rated Help Desk Software based on verified user reviews and SpotScore are Richpanel, HESK, Movidesk. These tools score highest on ease of use, feature depth, and customer support — updated monthly from real buyer feedback.
Start by listing your must-have features — commonly Billing and Invoicing, Self Service Portal, Leave Tracking (Vacation), Contact Management, Project Management, Marketing Automation. Then filter by team size, budget, and integrations you already use. Compare at least 3 options using free trials before committing. Spotsaas lets you compare side-by-side in minutes.
Yes — 15 Help Desk Software on Spotsaas offer a free plan or trial. Free plans cover core features for small teams; paid upgrades unlock advanced reporting and integrations.
The best Help Desk Software for small businesses are affordable, quick to set up, and scale without complexity. Look for per-user pricing, no long-term contracts, and strong onboarding support.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Related Blogs and Articles for Help Desk Software
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

