8.5
Spot Score
Raiseaticket Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Plan Available
Raiseaticket offers custom pricing plan
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is Raiseaticket?
Raiseaticket is an affordable help desk software that is easy to use for both technical support or office staff. It comes with many features to aid in customer support, including email support, integrated feedback system, live chat window, remote control access, guides, backend information for tech support, secure payment system and much more. The Raiseaticket desktop app makes it easy to request support, monitor the status of tickets, and stay on top of internal communications all in one place.
Pricing
Raiseaticket offers custom pricing plan
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Raiseaticket was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Raiseaticket
- Team types
- Large Enterprises, Medium Business
Why teams choose Raiseaticket
Affordable pricing makes it accessible for small teams.
User-friendly interface suitable for all staff.
Integrated feedback system enhances customer engagement.
Is Raiseaticket right for you?
What buyers should know before shortlisting Raiseaticket
Raiseaticket is an affordable help desk software that caters to both technical and non-technical staff. Its user-friendly design and integrated feedback system make it a practical choice for organizations looking to enhance customer support without breaking the bank.
Raiseaticket pros and cons
- Raiseaticket pros
Affordable pricing makes it accessible for small teams.
User-friendly interface suitable for all staff.
Integrated feedback system enhances customer engagement.
- Raiseaticket cons
Limited advanced features for larger teams.
Scalability may be an issue as needs grow.
Ready to try it?
Get started with Raiseaticket
Try the free plan and upgrade when ready.
Still comparing?
See how it stacks up
Compare Raiseaticket side-by-side with top Help Desk Software alternatives.
What is the pricing of Raiseaticket?
Raiseaticket uses custom pricing — plans are tailored to your team size and needs. Contact them for a quote.
Raiseaticket Pricing Plans
Raiseaticket
Channels Email Web Portal
Email
Web Portal
Customer Management Company Management User Management
Company Management
Show more +
On-Premise
OPEX based – per user billing model
Customization and whitelabel options
High availability options and private cloud disaster recovery options
24/7 mission critical appliance and application support options
Raiseaticket reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 4 reviews, with consistently positive feedback.
What buyers like
- Affordable pricing
- User-friendly for all staff
- Integrated feedback system
Common complaints
- Limited advanced features
- May lack scalability
- Basic reporting tools
What users are saying
JA
Jay a
01/02/25
Multi-channel ticketing
You can easily raise a ticket by sending an email, so there's no need to log in and create the ticket on the portal.
AU
Anonymous User
09/10/21
"Excellent tool for small businesses."
What do you like best about Raiseaticket? Ease of use. This system easily integrates to my google workflow using emails and gets the work done. Soft ...
Read more
MA
Melvin A
09/04/19
"Robust platform with excellent tools for analysis and reporting"
What do you like best about Raiseaticket? The best thing about Raiseaticket is without a doubt its prices, which are per agent and are very ...
Read more
GL
Guillermo L
08/16/19
"Raiseaticket is a robust tool and also has excellent analysis functions"
What do you like best about Raiseaticket? Raiseaticket is a solution developed on the centralization of customer services in a single portal, that is ...
Read more
- See if Raiseaticket fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of Raiseaticket?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
The service desk, which is the single point of contact for all users dealing with IT, is usually tightly associated with incident management…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Raiseaticket security and data handling
Key compliance certifications and security features for IT and security teams evaluating Raiseaticket.
Certifications
Developer & data
Alternatives to Raiseaticket
Recommended
Efficient support for all your ...
9.7
Very Good
Raiseaticket Support Options
Frequently Asked Questions About Raiseaticket
Common questions buyers ask before choosing Raiseaticket.
Raiseaticket is a Help Desk Software. Raiseaticket offers Incident Management, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Ticket Management and many more functionalities.
Buyers commonly note the following limitations of Raiseaticket: Limited advanced features for larger teams.; Scalability may be an issue as needs grow.; Basic reporting tools may not suffice..
Some top alternatives to Raiseaticket includes Zoho Desk, Freshservice, Freshdesk, SeamlessDesk and Scopedesk.
Raiseaticket offers Freemium, Quotation Based pricing models
The starting price is not disclosed by Raiseaticket. You can visit Raiseaticket pricing page to get the latest pricing.
Free buyer scorecard
Evaluate Raiseaticket with the help desk software buyer scorecard
A weighted help desk software scorecard to assess Raiseaticket objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with Raiseaticket
Get started with the free plan — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].