Trengo Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Porsche
Audi
Volkswagen
BNP Paribas
CarglassTrusted by many companies including Porsche
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Trengo?
The Trengo Digital Help Desk Software is a sophisticated platform that provides online customer service for remote and branch offices. Helpsdesk is a free, web-based help desk with integrated video conferencing to provide 24/7 support. The powerful dashboard gives virtual access to all the employee devices, personal devices across the desktop and mobile app, and even resources from CELL Health Connection. Trengo is a robust help desk solution that help to transform the way user interact with the customers.
Pricing
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Windows
Installed - Mac
Trengo Software Demo
Trengo was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Trengo
- Team types
- Large Enterprises, Medium Business
Why teams choose Trengo
Integrated video conferencing enhances customer interactions.
24/7 support capabilities improve service availability.
The robust dashboard provides valuable insights.
Is Trengo right for you?
What buyers should know before shortlisting Trengo
Trengo offers a sophisticated digital help desk solution with integrated video conferencing, enhancing customer service capabilities. Its robust dashboard and remote access features make it a strong choice for businesses with remote operations.
Trengo pros and cons
- Trengo pros
Integrated video conferencing enhances customer interactions.
24/7 support capabilities improve service availability.
The robust dashboard provides valuable insights.
- Trengo cons
Free version may lack essential features.
Complexity could hinder new user adoption.
Ready to try it?
Get started with Trengo
Start your free trial — no credit card required.
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See how it stacks up
Compare Trengo side-by-side with top Help Desk Software alternatives.
What is the pricing of Trengo?
Trengo Pricing Plans
Grow
Unlimited messages
Unlimited contacts
180 days archive
5 communication channels
Team inbox
Show more +
Scale
Grow, plus
Unlimited contacts
Unlimited days archive
50 communication channels
Team Chat free
Show more +
Enterprise
Scale, plus:
Unlimited contacts
Unlimited days archive
Unlimited communication channels
No restrictions
Show more +
Trengo reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 177 reviews, with consistently positive feedback.
What buyers like
- Integrated video conferencing
- 24/7 support capabilities
- Robust dashboard features
Common complaints
- Limited features in free version
- Can be complex for new users
- Pricing may be high for advanced features
What users are saying
AM
Albina M
02/15/24
"Amazing tool for me ate Customer service"
What do you like best about Trengo? It´s very easy and helpful.We can easily assign tickets. What do you dislike about Trengo? Sometimes we cant ...
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A
Agnė
01/13/24
"Good tool for managing your customer support"
What do you like best about Trengo? Easy to set up. You can gather all your communication channels in one place. Very useful to chat with colleagues ...
Read more
A
Agnė
01/13/24
"Good tool for managing your customer support"
What do you like best about Trengo? Easy to set up. You can gather all your communication channels in one place. Very useful to chat with colleagues ...
Read more
EE
Ernesto E
01/09/24
"Trengo es una excelente plataforma de comunicación multicanal."
What do you like best about Trengo? Resaltaría las funcionalidades y el precio competitivo de la solución. What do you dislike about Trengo? La ...
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AS
Aws S
01/03/24
"Well organized application and friendly along with proper and remarkable technical support."
What do you like best about Trengo? fast and easy track of our customer service interactions. What do you dislike about Trengo? the 24 hours window ...
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TC
Tessa C
12/21/23
"A great decision for our customer service team!"
What do you like best about Trengo? Trengo is extremely easy to use and easy to implement. Our transition from our previous plaatform was very smooth, ...
Read more
What are the features of Trengo?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
You can resolve cases or support issues faster and more efficiently with answer templates. Answer templates (previously known as templated s…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Trengo security and data handling
Key compliance certifications and security features for IT and security teams evaluating Trengo.
Certifications
Developer & data
Alternatives to Trengo
Trengo Customers
Porsche
Audi
Volkswagen
BNP Paribas
Carglass
Seat
Ventura
Trengo Support Options
Frequently Asked Questions About Trengo
Common questions buyers ask before choosing Trengo.
Trengo is a Help Desk Software. Trengo offers Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage, Customizable Branding and many more functionalities.
Buyers commonly note the following limitations of Trengo: Free version may lack essential features.; Complexity could hinder new user adoption.; Pricing for advanced features may be steep..
Some top alternatives to Trengo includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk and LabiDesk.
Trengo offers Free Trial, Subscription pricing models
The starting price is not disclosed by Trengo. You can visit Trengo pricing page to get the latest pricing.
Ready to try it?
Get started with Trengo
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].