8.4
SpotScore
EvantoDesk Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $15 / User / Month when Billed Yearly
Overview
Pricing
Features
Buyer feedback
Alternatives
Security & Compliance
Support
FAQ
Blogs
What is EvantoDesk?
The EvantoDesk Help Desk Software is a quick and easy way to purchase help desk tickets from customers. The help desk software also allows customers to purchase help desk tickets from the service desk. All the data from those tickets can be exported into various file formats including csv, Excel, Access, NSI, etc. Users can create forms and requests and track individual activities in an easy to use interface.
Pricing
Starts from $15 / User / Month when Billed Yearly
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
EvantoDesk was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider EvantoDesk
- Team types
- Large Enterprises, Medium Business
Why teams choose EvantoDesk
Simple and intuitive interface for users.
Easy ticket purchasing process for customers.
Data export options enhance reporting capabilities.
Is EvantoDesk right for you?
What buyers should know before shortlisting EvantoDesk
EvantoDesk provides a straightforward approach to help desk ticket management, focusing on ease of use and data export capabilities. However, it may not offer the depth of features found in more comprehensive solutions.
EvantoDesk pros and cons
- EvantoDesk pros
Simple and intuitive interface for users.
Easy ticket purchasing process for customers.
Data export options enhance reporting capabilities.
- EvantoDesk cons
Limited features may not meet all needs.
Not designed for larger support teams.
Ready to try it?
Get started with EvantoDesk
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare EvantoDesk side-by-side with top Help Desk Software alternatives.
What is the pricing of EvantoDesk?
EvantoDesk Pricing Plans
Weighing your options?
Not sure if EvantoDesk fits your budget?
EvantoDesk reviews and ratings
Buyer sentiment
Buyer sentiment is very strong across 4 reviews, with consistently positive feedback.
What buyers like
- Easy ticket purchasing
- Data export options
- User-friendly interface
Common complaints
- Limited features compared to competitors
- Basic ticket management
- Not suitable for large teams
Are you using EvantoDesk?
What users are saying
LH
luke hasell
09/18/21
Brilliant software
PROS & CONS What are the best aspects of this product? We are a small team of 5 and not all IT literate so we needed something easy to use so we ...
Read more
RB
Rick Bergami
05/22/21
Seriously the best ticketing system out there.
PROS & CONS What are the best aspects of this product? I searched for months for a ticketing system that had all the features I needed. I even ...
Read more
LH
luke hasell
04/16/18
Brilliant software
PROS & CONS What are the best aspects of this product? We are a small team of 5 and not all IT literate so we needed something easy to use so we ...
Read more
RB
Rick Bergami
04/09/18
Seriously the best ticketing system out there.
PROS & CONS What are the best aspects of this product? I searched for months for a ticketing system that had all the features I needed. I even ...
Read more
- See if EvantoDesk fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
Step 1 of 4
How big is your team?
We tailor recommendations to companies your size.
What are the features of EvantoDesk?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
Your customers and agents can meet in the forum and help each other solve problems. Every forum post is converted to a ticket. Your customer…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
EvantoDesk security and data handling
Key compliance certifications and security features for IT and security teams evaluating EvantoDesk.
Certifications
Developer & data
Alternatives to EvantoDesk
Recommended
Efficient support for all your ...
9.7
Very Good
EvantoDesk Support Options
Frequently Asked Questions About EvantoDesk
Common questions buyers ask before choosing EvantoDesk.
EvantoDesk is a Help Desk Software. EvantoDesk offers Social Media Integration, Multi-Channel Communication, Customizable Branding, Ticket Management, Surveys & Feedback and many more functionalities.
Buyers commonly note the following limitations of EvantoDesk: Limited features may not meet all needs.; Not designed for larger support teams.; Basic ticket management may lack depth..
Some top alternatives to EvantoDesk includes Zoho Desk, Freshservice, ManageEngine ServiceDesk Plus, Freshdesk and Little SaaS Communication.
EvantoDesk offers Free Trial, Subscription pricing models
The starting price of EvantoDesk is $15/User/Month when Billed Yearly
Free buyer scorecard
Evaluate EvantoDesk with the help desk software buyer scorecard
A weighted help desk software scorecard to assess EvantoDesk objectively and compare it against the alternatives.
- Weighted criteria you can edit
- Score vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Ready to try it?
Get started with EvantoDesk
Start your free trial — no credit card required.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].