Spot Score

Salesforce Service Cloud

Customer service made smarter, faster, and better.

4.6

(1867)

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Starts from $25/user/month when yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is Salesforce Service Cloud?

Affiliate Disclosure

Salesforce Service Cloud is a powerful, versatile platform that brings the power of Salesforce1 to issues management. Its modern, intuitive service desk UI is designed for service organization employees and service customers alike, providing centralized views of support requests across all service channels. Built to help user sell more by driving customer success, shorten response times, streamline operations, reduce costs, and better delight customers.

Pricing

Starts from $25/user/month when yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Salesforce Service Cloud software demo

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Salesforce Service Cloud was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Salesforce Service Cloud Features

Show Feature Explanation

Features Score:

Alerts (Escalation)

Automated Routing

Community Forums

Contract (SLA Management)

Customizable Branding

Document Storage

Incident Management

Knowledge Base

Known Issue Management

Live Chat

Macros (Templated Responses)

Multi-Channel Communication

Omnichannel Campaign Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Ticket Management

Salesforce Service Cloud Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Salesforce Service Cloud Pricing

Starts from $25/user/month when yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Starter Suite

$25

/user/month

Dynamic Email Marketing and Analytics
Out-of-the-box Sales Processes
Seamless Customer Service
Simplified Storefront Builder

Pro Suite

$100

/user/month

Everything in Starter plus Enhanced; Real-Time Chat
Greater Customization and Automation
Sales Quoting and Forecasting
Access to AppExchange

Enterprise

$165

/user/month

AI for Customer Service
Self-Service Help Center
Workflow Automation

Unlimited

$330

/user/month

24/7/365 support
AI-powered Chatbots
Chat

Explore in-depth pricing

Screenshots of the Salesforce Service Cloud Pricing Page

Disclaimer: Pricing information for Salesforce Service Cloud is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Salesforce Service Cloud

Free Salesforce Service Cloud Alternatives

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Help Scout

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LabiDesk

Streamline customer support and ...

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Salesforce Service Cloud Reviews & Ratings

4.6

Excellent

Based on 1867 ratings & 780 reviews

Rating Distribution

Excellent

(774)

Very Good

(6)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Anonymous User

01/09/24

5 out of 5

"Seamless and easy-to-use"

What do you like best about Salesforce Service Cloud? Integration of calls, emails, social media cases all into a single platform is what I like best ...

Vrushabh A

01/08/24

5 out of 5

"Salesforce service cloud used to support customer"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is used to support customer to there query related to product we can ...

Taruna A

01/05/24

5 out of 5

"Salesforce service cloud is the best platform to provide customers query satisfaction"

What do you like best about Salesforce Service Cloud? Salesforce service cloud is use to resolve customer queries like we can manage email to case, ...

vrushabh a

01/05/24

5 out of 5

"Service cloud- a very useful Salesforce tool"

What do you like best about Salesforce Service Cloud? Service is a very easy to use and easy to implement cloud of Salesforce.Its features are very ...

View all Reviews

Salesforce Service Cloud Customers

Ticketmaster

IBM

NBC

AT and T

PayPal

Zillow

AAA

SONOS

Fike

Bentley

Salesforce Service Cloud Support

Contact

1-800-664-9073

Customer Service

24/7 (Live rep)

Business Hours

Online

Location

San Francisco, California

Reach out to Salesforce Service Cloud Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Salesforce Service Cloud is a Help Desk Software. Salesforce Service Cloud offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Salesforce Service Cloud includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice and BoldDesk.

Yes, Salesforce Service Cloud provides API.

Yes, Salesforce Service Cloud provides a mobile app.

Salesforce Service Cloud is located in San Francisco, California

Salesforce Service Cloud offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the Salesforce Service Cloud as of now.

The starting price of Salesforce Service Cloud is $25/user/month when yearly

This software is researched and edited by

Rajat Gupta

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].