8.2
Spot Score
Efficiently manage and resolve customer issues with Keeping.
User Ratings
Main Features
Pricing
Starts from $8/User/Month when Billed Yearly
Free Trial available
Showing 1-7 out of 7
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9.2
Spot Score
RECOMMENDED
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Product Description
Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...
Read moreCommon Features
Macros (Templated Responses)
Customizable Branding
Ticket Management
+ 5 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 18 more
Pricing
Free Trial available, Try Now
Starts from $19/user/month when yearly
9.7
Spot Score
RECOMMENDED
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Product Description
Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...
Read moreCommon Features
Macros (Templated Responses)
Customizable Branding
Ticket Management
+ 5 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 16 more
Pricing
Free Trial available, Try Now
Starts from $7/user/month when yearly
RECOMMENDED
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Product Description
Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic conversations into well-organized support tickets. Its smart ticketing system allows teams to filter, ...
Read moreCommon Features
Ticket Management
Live Chat
Unique Features
Ticketing
Ticketing System
Routing
+ 8 more
Pricing
Free Trial available, Try Now
Starts from $24/month when yearly
8.1
Spot Score
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Product Description
EngageBay is a self-service help desk that empowers a support agent to log incidents from any device. As a Help Desk Administrator, EngageBay's intuitive interface allows to create Incident Rules, case templates and workflows to help agents respond faster to complex issues. In addition, ...
Read moreCommon Features
Macros (Templated Responses)
Customizable Branding
Ticket Management
+ 4 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 3 more
8.3
Spot Score
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Product Description
LabiDesk's help desk software is a complete solution that allows to manage and resolve customer inquiries, providing company with a point of contact via telephone or email. LabiDesk's help desk software will greatly improve the management and the fulfillment of customer inquiries, while also ...
Read moreCommon Features
Macros (Templated Responses)
Customizable Branding
Ticket Management
+ 5 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 3 more
Pricing
Free Trial available
Starts from $79/Month when Billed Yearly
8.7
Spot Score
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Product Description
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...
Read moreCommon Features
Macros (Templated Responses)
Customizable Branding
Ticket Management
+ 5 more
Unique Features
Incident Management
Social Media Integration
Multi-Channel Communication
+ 4 more
Pricing
Free Trial available
Starts from $8/User/Month when Billed Yearly
7.5
Spot Score
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Product Description
Hiver is an email collaboration tool that lets you effortlessly manage your shared inboxes by connecting your Gmail accounts. Optimize workflow and collaboration both within and across your company with Hiver. Assign owners to emails and easily keep track of tasks and performance with its ...
Read moreCommon Features
No common features
Unique Features
Visitor Targeting
Persistent Chat
Knowledge Database
Pricing
Starts from $25/Month when Billed Yearly, also offers free forever plan
Stuck on something? We're here to help with all the questions and answers in one place.
Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, EngageBay Helpdesk System and Hiver.
Key factors include Macros (Templated Responses), Customizable Branding, Ticket Management, Knowledge Base, Contract (SLA Management) and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
