Researched and Edited by Rajat Gupta
Last updated: · How we review
Editor's Summary · Help Desk Software
LiveAgent impresses with a high rating of 4.7/5 from 1,542 users and a SpotScore of 9.8/10, making it a top choice for those seeking a reliable help desk solution. SysAid matches LiveAgent's SpotScore of 9.8/10, appealing to those who prefer a quotation-based pricing model. Zoho Desk, with its vast user base of 3,462 ratings and a SpotScore of 9.7/10, offers a strong subscription model that attracts a wide range of users.
Help desk software streamlines customer support operations, primarily serving customer service teams in small to medium-sized enterprises looking to enhance their support efficiency and customer satisfaction.
Quick picks for Help Desk Software
- Best overall — LiveAgent
- Best for large user bases — Zoho Desk
- Best for tailored pricing — SysAid
- Best free option — Freshdesk
Who gets the most from Help Desk Software
- 1Customer Support Managers at SaaS companies needing omnichannel ticketing
- 2IT Managers in education or government agencies managing ITSM and asset tracking
- 3Help Desk Agents in e-commerce businesses handling multi-channel customer interactions
How to choose Help Desk Software
If you require strong omnichannel support with easy setup, filter by Free Trial and high user ratings; for enterprise ITSM needs, sort by Enterprise deployment and filter by platforms offering asset management; prioritize solutions with AI automation if agent productivity is key.
Showing 21-40 out of 85
9.0
Spot Score

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What is Supportbench?
Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their ...
Read more about SupportbenchStarts from $32/Month when Billed Yearly
9.0
Spot Score

Dixa
Efficient, collaborative, and customizable customer support solution.
Best for: SMB teams · Mid-market · Enterprise
What is Dixa?
Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...
Read more about Dixa9.0
Spot Score

Deskero
Streamlining customer support, one click at a time.
Best for: SMB teams · Mid-market · Enterprise
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What is Deskero?
Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...
Read more about DeskeroStarts from $9/User/Month when Billed Yearly

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9.0
Spot Score
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What is HappyFox?
The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...
Read more about HappyFox8.9
Spot Score
Helprace
Effortless help desk management and customer satisfaction.
Best for: SMB teams · Mid-market · Enterprise
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What is Helprace?
Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...
Read more about HelpraceStarts from $9/User/Month when Billed Yearly
8.9
Spot Score
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What is Wowdesk?
Wowdesk is a simple and powerful customer support software that provides one-stop service. It combines the functions of knowledge management and customer support so user can effectively manage customers and employees. It's intuitive, tons of functionality out of the box, beautiful design, and ...
Read more about WowdeskStarts from $6/User/Month, also offers free forever plan
8.9
Spot Score

SherpaDesk
Effortless help desk management for all your needs.
Best for: SMB teams · Mid-market · Enterprise
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What is SherpaDesk?
SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...
Read more about SherpaDeskStarts from $9/Tech, also offers free forever plan
8.9
Spot Score

Sugester
Simplify client management with efficient ticket tracking.
Best for: SMB teams · Mid-market · Enterprise
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What is Sugester?
Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...
Read more about SugesterStarts from $9/User/Month, also offers free forever plan
8.9
Spot Score

Teamwork Desk
Effortlessly improve customer support with Teamwork Desk.
Best for: SMB teams · Mid-market · Enterprise
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What is Teamwork Desk?
The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...
Read more about Teamwork DeskStarts from $8.50/User/Month when Billed Yearly
8.8
Spot Score

Milldesk
Streamline customer service with Milldesk's powerful solutions.
Best for: SMB teams · Mid-market · Enterprise
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What is Milldesk?
Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...
Read more about MilldeskMilldesk offers custom pricing plan
8.7
Spot Score

BoldDesk
Streamline your support with BoldDesk's advanced features.
Best for: SMB teams · Mid-market · Enterprise
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What is BoldDesk?
BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...
Read more about BoldDeskStarts from $8/User/Month when Billed Yearly
8.7
Spot Score

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Starts from $80/Month when Billed Yearly
8.7
Spot Score

Desk360
Streamline customer support for better business performance.
Best for: SMB teams · Mid-market · Enterprise
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What is Desk360?
Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to ...
Read more about Desk360Starts from $19/Month when Billed Yearly, also offers free forever plan
8.7
Spot Score

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What is DeskXpand?
DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...
Read more about DeskXpandStarts from $9.99/User/Month
8.7
Spot Score

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What is Helpy?
Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...
Read more about HelpyStarts from $15/User/Month
8.7
Spot Score

ProProfs Help Desk
Effortlessly manage all your customer support needs.
Best for: SMB teams · Mid-market · Enterprise
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What is ProProfs Help Desk?
From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...
Read more about ProProfs Help DeskStarts from $10/User/Month when Billed Yearly
8.6
Spot Score

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What is HESK?
HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing ...
Read more about HESKStarts from $24.91/Month when Billed Yearly
8.6
Spot Score

Trakdesk
Streamline, organize, and improve customer support.
Best for: SMB teams · Mid-market · Enterprise
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What is Trakdesk?
Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping ...
Read more about TrakdeskStarts from $9.99/User/Month when Billed Yearly
8.6
Spot Score

Halp
Efficient IT support solutions for any size organization.
Best for: SMB teams · Mid-market · Enterprise
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What is Halp?
Halp is a powerful help desk solution for IT support organizations. Stop wasting valuable time manually logging trouble tickets with Halp, designed to accommodate the needs of any size help desk support staff with an affordable low cost per agent model. Get instant email notifications directly ...
Read more about Halp8.5
Spot Score
MyAlice
Streamline your support, delight your customers.
Best for: SMB teams · Mid-market · Enterprise
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What is MyAlice?
MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...
Read more about MyAliceStarts from $27/Month when Billed Yearly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].











