FREE2026 Help Desk Software Comparison|Independent, data-backed — no sales callGet the PDF →

Spotsaas logo

List of the Best Help Desk Software in 2026

Rajat Gupta
Researched and Edited by Rajat Gupta
Rajat Gupta

Researched and Edited by Rajat Gupta

Last updated: · How we review

Editor's Summary · Help Desk Software

LiveAgent impresses with a high rating of 4.7/5 from 1,542 users and a SpotScore of 9.8/10, making it a top choice for those seeking a reliable help desk solution. SysAid matches LiveAgent's SpotScore of 9.8/10, appealing to those who prefer a quotation-based pricing model. Zoho Desk, with its vast user base of 3,462 ratings and a SpotScore of 9.7/10, offers a strong subscription model that attracts a wide range of users.

Help desk software streamlines customer support operations, primarily serving customer service teams in small to medium-sized enterprises looking to enhance their support efficiency and customer satisfaction.

Quick picks for Help Desk Software

  • Best overallLiveAgent
  • Best for large user basesZoho Desk
  • Best for tailored pricingSysAid
  • Best free optionFreshdesk

Who gets the most from Help Desk Software

  • 1Customer Support Managers at SaaS companies needing omnichannel ticketing
  • 2IT Managers in education or government agencies managing ITSM and asset tracking
  • 3Help Desk Agents in e-commerce businesses handling multi-channel customer interactions
How to choose Help Desk Software

If you require strong omnichannel support with easy setup, filter by Free Trial and high user ratings; for enterprise ITSM needs, sort by Enterprise deployment and filter by platforms offering asset management; prioritize solutions with AI automation if agent productivity is key.

Why you can trust Spotsaas

Our research is independent and data-backed. We review thousands of tools and use real buyer signals — without the hype.

Filters85 results

Reset

Sort by :

Recommended
Recommended
Score
Rating
Alphabetical

Features

+ Show 91 more

Share this page

Showing 21-40 out of 85

9.0

Spot Score

Supportbench - Help Desk Software

Supportbench

Efficient Support Management for SMBs

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Supportbench?

Supportbench. is an affordable Help Desk Software for SMB companies who manage their own customer support. It's the most simple to use Support Desk Software with many features & customization options. Supportbench. has helped customers with similar requirements, to better manage their ...

Read more about Supportbench
Free Trial·

Starts from $32/Month when Billed Yearly

9.0

Spot Score

Dixa - Help Desk Software

Dixa

Efficient, collaborative, and customizable customer support solution.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

watch-demo

Watch Demo

What is Dixa?

Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...

Read more about Dixa
Free TrialTry Free →·

Starts from $39/User/Month

9.0

Spot Score

Deskero - Help Desk Software

Deskero

Streamlining customer support, one click at a time.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Deskero?

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

Read more about Deskero
Free Trial·

Starts from $9/User/Month when Billed Yearly

Spotsaas advisor
Get a free shortlist of the best Help Desk Software
  • Shortlisted in minutes, not days
  • Matched to your business
  • Trusted by 250K+ software buyers every month

Step 1 of 4

How big is your team?

We tailor recommendations to companies your size.

Trusted by teams at

9.0

Spot Score

HappyFox - Help Desk Software

HappyFox

Efficient support, happy customers.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is HappyFox?

The HappyFox Help Desk Software helps agents process support requests, keeping them happy and organized. It provides the infrastructure so users can run their business with no up-front costs or long term contracts. Features include Customizable templates for support requests, Knowledge base, ...

Read more about HappyFox
Free TrialTry Free →·

Starts from $29/Month when Billed Yearly

8.9

Spot Score

Helprace - Help Desk Software

Helprace

Effortless help desk management and customer satisfaction.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Helprace?

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited ...

Read more about Helprace
Free Trial·

Starts from $9/User/Month when Billed Yearly

8.9

Spot Score

Wowdesk - Help Desk Software

Wowdesk

Effortless customer support at your fingertips.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

4.7

Add to compare

What is Wowdesk?

Wowdesk is a simple and powerful customer support software that provides one-stop service. It combines the functions of knowledge management and customer support so user can effectively manage customers and employees. It's intuitive, tons of functionality out of the box, beautiful design, and ...

Read more about Wowdesk
Free Trial·

Starts from $6/User/Month, also offers free forever plan

What buyers evaluate in Help Desk Software
Scope of multi-channel support including live chat, email, phone, SMS, and social media integration
Availability and sophistication of ITSM features such as asset management and self-service portals
Level of automation and intelligent ticket routing to improve agent efficiency

8.9

Spot Score

SherpaDesk - Help Desk Software

SherpaDesk

Effortless help desk management for all your needs.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is SherpaDesk?

SherpaDesk helps companies manage their help desks, including ticketing, knowledge base, customer care, call tracking and more. It also helps companies provide online training to customers, set up web forums for communities or internal teams, self service ticket submission via the web or email ...

Read more about SherpaDesk
Free Trial·

Starts from $9/Tech, also offers free forever plan

8.9

Spot Score

Sugester - Help Desk Software

Sugester

Simplify client management with efficient ticket tracking.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Sugester?

Sugester is a Help Desk Software which lets business manage their clients. It comes with a user-friendly interface and allows to track clients' tickets from the time they are created to when they are resolved. Users can also allocate resources to each ticket, as well as see the results of those ...

Read more about Sugester
Free Trial·

Starts from $9/User/Month, also offers free forever plan

8.9

Spot Score

Teamwork Desk - Help Desk Software

Teamwork Desk

Effortlessly improve customer support with Teamwork Desk.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Teamwork Desk?

The Teamwork Desk is a host based desktop application that monitors the computers on the network and reports problems to a central location. With Teamwork Desk user can improve their cutomer's experience by identifying the location of the problem and allowing help desk operators to fix it. It’s ...

Read more about Teamwork Desk
Free Trial·

Starts from $8.50/User/Month when Billed Yearly

8.8

Spot Score

Milldesk - Help Desk Software

Milldesk

Streamline customer service with Milldesk's powerful solutions.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Milldesk?

Milldesk, is a revolutionary help desk software, is the most comprehensive customer service system on the market today. This easy to use system gives access to all of the customer service calls via an easy to use web interface, with tickets/history records including user name, the date and time ...

Read more about Milldesk
Free Trial·

Milldesk offers custom pricing plan

8.7

Spot Score

BoldDesk - Help Desk Software

BoldDesk

Streamline your support with BoldDesk's advanced features.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is BoldDesk?

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

Read more about BoldDesk
Free Trial·

Starts from $8/User/Month when Billed Yearly

8.7

Spot Score

Richpanel - Help Desk Software

Richpanel

Transform your customer support with Richpanel.

Best for: Mid-market · Enterprise

Start Free Trial

Add to compare

What is Richpanel?

Richpanel is Live Chat Software

Read more about Richpanel
Free Trial·

Starts from $80/Month when Billed Yearly

8.7

Spot Score

Desk360 - Help Desk Software

Desk360

Streamline customer support for better business performance.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Desk360?

Desk360 is a provider of help desk software from the Help Desk Company. Desk360's help desk software is designed to help to manage help desk, build better customer relationships and improve technical services organization. The help desk software is used by thousands of companies worldwide to ...

Read more about Desk360
Free Trial·

Starts from $19/Month when Billed Yearly, also offers free forever plan

8.7

Spot Score

DeskXpand - Help Desk Software

DeskXpand

Efficiently assist customers with DeskXpand.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is DeskXpand?

DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...

Read more about DeskXpand
Free Trial·

Starts from $9.99/User/Month

8.7

Spot Score

Helpy - Help Desk Software

Helpy

Empowering support for a thriving business.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Helpy?

Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all ...

Read more about Helpy
Free Trial·

Starts from $15/User/Month

8.7

Spot Score

ProProfs Help Desk - Help Desk Software

ProProfs Help Desk

Effortlessly manage all your customer support needs.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is ProProfs Help Desk?

From the simple interface, to the powerful base features, everything in this package was thought through. ProProfs Help Desk is the perfect solution for companies needing help ticketing software, web based training (WBT), managing online content, providing scheduling and tracking capabilities, ...

Read more about ProProfs Help Desk
Free Trial·

Starts from $10/User/Month when Billed Yearly

8.6

Spot Score

HESK - Help Desk Software

HESK

Streamline your customer support with ease.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is HESK?

HESK is a one stop shop for all Help Desk needs. HESK is a web based customer support system that aims to provide user friendly support, easy management of tickets and communication with the customers. With the modular architecture of HESK, user can easily integrate it into an existing ...

Read more about HESK
Free Trial·

Starts from $24.91/Month when Billed Yearly

8.6

Spot Score

Trakdesk - Help Desk Software

Trakdesk

Streamline, organize, and improve customer support.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Trakdesk?

Trakdesky is a ticketing system designed for help desk and support staff from the corporate level to stand alone software vendors. Give customers a great experience when they have trouble by keeping them in the loop with tickets and gives employees the ability to communicate better by grouping ...

Read more about Trakdesk
Free Trial·

Starts from $9.99/User/Month when Billed Yearly

8.6

Spot Score

Halp - Help Desk Software

Halp

Efficient IT support solutions for any size organization.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is Halp?

Halp is a powerful help desk solution for IT support organizations. Stop wasting valuable time manually logging trouble tickets with Halp, designed to accommodate the needs of any size help desk support staff with an affordable low cost per agent model. Get instant email notifications directly ...

Read more about Halp
Free TrialTry Free →·

Starts from $15/User/Month

8.5

Spot Score

MyAlice - Help Desk Software

MyAlice

Streamline your support, delight your customers.

Best for: SMB teams · Mid-market · Enterprise

Start Free Trial

Add to compare

What is MyAlice?

MyAlice is a help desk and customer support software that enables companies to easily centralize and manage customer support and IT requests. This help desk and customer support solution comes with a wide range of features such as ticket management, knowledge management, reporting and ...

Read more about MyAlice
Free Trial·

Starts from $27/Month when Billed Yearly

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Grow your pipeline with buyers who are already looking for you

254,000+ buyers use Spotsaas every month to evaluate and shortlist software. Get in front of them — for free, or with a managed growth plan built around your category.