8.7
Spot Score
Helpy Review: Is It The Right Help Desk Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Free Trial Available
Starts from $15 / User / Month
Microsoft
Google
Arvig
DO
UTDallasTrusted by many companies including Microsoft
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
Support
FAQ
Blogs
What is Helpy?
Helpy is a new help desk software solution, designed for small and medium enterprises, and low to moderate income users. With the goal of helping IT departments maintain and nurture relationships with customers and employees, Helpy offers comprehensive and versatile tools and features for all organizations. Whether just starting out or already handling support requests with ease, this new help desk solution has everything covered. Help it grow with Helpy.
Pricing
Starts from $15 / User / Month
Free Trial available
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:🇺🇸
Platform
Web-based — no mobile app
Installed - Windows
Installed - Mac
Helpy Software Demo
Helpy was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider Helpy
- Team types
- Large Enterprises, Medium Business
Why teams choose Helpy
Designed specifically for small to medium enterprises enhances usability.
Comprehensive tools support IT departments effectively.
User-friendly interface simplifies the support process.
Is Helpy right for you?
What buyers should know before shortlisting Helpy
Helpy is tailored for small and medium enterprises, providing a versatile help desk solution with a focus on relationship management. While it offers essential features for IT departments, larger organizations may find it lacking in advanced capabilities.
Helpy pros and cons
- Helpy pros
Designed specifically for small to medium enterprises enhances usability.
Comprehensive tools support IT departments effectively.
User-friendly interface simplifies the support process.
- Helpy cons
Advanced features may be limited.
Not suitable for larger enterprises.
Ready to try it?
Get started with Helpy
Start your free trial — no credit card required.
Still comparing?
See how it stacks up
Compare Helpy side-by-side with top Help Desk Software alternatives.
What is the pricing of Helpy?
Helpy Pricing Plans
Basic
$15
/User/Month
Privacy and Security
Core Ticketing
Customer Helpcenter
KB and Communities
Essential
$25
/User/Month
Advanced Ticketing
Live Chat
Contextual Help Widget
Multi Form Builder
Total
$50
/User/Month
Team Permissions
Customer Announce
Form Embed
Advanced Chat
Enterprise
Multiple Accounts
Full Whitelabel
Resell Rights
Product Embed
Helpy reviews and ratings
Buyer sentiment
Buyer sentiment is mixed to positive across 2 reviews, with clear strengths and a few common watchouts.
What buyers like
- Designed for small to medium enterprises
- Comprehensive support tools
- Versatile features for IT departments
Common complaints
- Limited advanced features
- Not suitable for large enterprises
- Customization options may be basic
What users are saying
OP
Orlando P
01/04/20
Helpy allows customers to offer a live support service
What do you like best? What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, ...
Read more
SS
Sebastian S
12/21/19
Helpy is the future of the help desk service for companies
What do you like best? Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in ...
Read more
What are the features of Helpy?
Using escalation alerts, users can create notification rules for primary and custom entities. A few requirements may be included in escalati…
In Incident, you may automate your work flow process for new requests by using automatic routing. It instructs the system on when and where…
A service level agreement (SLA) is a written contract between a service provider and a client that specifies the services to be provided and…
To improve attraction, brands are turning to individualized branding tactics. Brands are putting more power in the hands of consumers than e…
Storing a document, usually, a digital document, in a document management system is known as document storage (DMS). We now employ electroni…
A knowledge base is a centralized documentation repository that includes frequently asked questions, how-to guides, and troubleshooting inst…
The process of resolving known issues in a project is known issue management. Employee or vendor problems, technology failures, and supply s…
Live chat is a tool that allows employees to communicate with website users or with one another in real-time. It might be text, voice, or vi…
Multi-Channel Customer Service encompasses a variety of platforms such as phone, email, live chat, social media, and self-service channels s…
A self-service portal is a website or app that enables workers (or external clients for externally visible support providers) to help themse…
Social media integration is a marketing method that allows you to augment your current branding and marketing efforts using social media pla…
A chat survey is a method of gathering customer feedback to access their overall experience across channels such as the website, mobile apps…
Ticket management is a means of dealing with issues and requests. Tickets are simple data entities used to track everything that needs to be…
Helpy security and data handling
Key compliance certifications and security features for IT and security teams evaluating Helpy.
Certifications
Developer & data
Alternatives to Helpy
Helpy Customers
Microsoft
Arvig
DO
UTDallas
Amazon Web Services
University of New Hampshire
Helpy Support Options
Frequently Asked Questions About Helpy
Common questions buyers ask before choosing Helpy.
Helpy is a Help Desk Software. Helpy offers Social Media Integration, Multi-Channel Communication, Document Storage, Customizable Branding, Ticket Management and many more functionalities.
Buyers commonly note the following limitations of Helpy: Advanced features may be limited.; Not suitable for larger enterprises.; Customization options could be basic..
Some top alternatives to Helpy includes Zoho Desk, Freshservice, Freshdesk, Zendesk Support and BoldDesk.
Helpy offers Free Trial, Quotation Based, Subscription pricing models
The starting price of Helpy is $15/User/Month
Ready to try it?
Get started with Helpy
Start your free trial — no credit card required.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].